Workday HCM, Financial Management and Supply Chain (ERP) (<300 beds) Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Relationship
Workday has really helped us support the application with minimal staffing.
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Loyalty
I am very grateful that we went to Workday's system. It is a very powerful tool. There are a lot of...
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Product, Value
Our employees have greater access to things through Workday's system. Anything people used to have...
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Operations
Workday's implementation team was side by side with us during our implementation. I have nothing...
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Culture, Value
Workday avoids charging for every little thing. What we bought is what we get. There were no other...
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Operations
I don’t think Workday really has strong training for after implementations. I think they could be...
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Relationship
I would tell others to ask Workday a lot of questions and to get their reports built because there...
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Relationship
If we hold Workday accountable, they keep all promises. Because they use partners for much of their...
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Product
We deployed our productivity dashboard, and it includes revenue and expenses. Information from EHR...
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Relationship
Workday meets with us routinely to make sure the applications are flowing smoothly. They have...
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Operations
A lot of the training is on the individual user, so we would like to have more canned resources for...
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Relationship, Product
The solution is not perfect, but it is darn good. The ease of use is this solution's biggest...
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Value
The solution isn’t the cheapest, but it does help get rid of a lot of stuff. Compared to some other...
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Product
My only criticism for this solution on the HR side is that the recruiting module needs to get...
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Operations
Training is where Workday falls short. Honestly, Workday's on-demand training, which is basically...
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Operations
Workday definitely partnered with us. They managed our implementation, and we did the launch...
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Culture, Loyalty
Overall, Workday's product is pretty close to what the vendor pitched. I think that we were sold a...
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Product, Value
The system's payroll module does its job. We get paid, and then there are no real hiccups. All of...
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Relationship, Operations
It was tricky for us to get the grants in the solution's financial ledger off the ground, but we got...
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Product
There are a couple of things in the system that I have been a little disappointed with. Workday...
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Relationship, Product
We have had some things break in the system, and there have been some outages and issues around...
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Culture, Relationship
Workday is trying to expand into the healthcare market, and they are partnering with other companies...
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Culture
There was room for additional negotiations in our original contract where Workday would break out...
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Loyalty, Operations
The system was easy to implement. We are pretty happy with it, and we are looking to expand our...
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Product
Workday's system is fantastic. We haven't had any problems with it. We have built integrations...
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Relationship
Workday's support has been really good. We get a lot of release notes and things like that from the...
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Relationship, Product
Workday is a good partner. We also have Workday Success Plans. Those give us an enhanced level of...
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Relationship, Product
Workday needs to make some advancements related to healthcare specifically, like when it comes to...
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Loyalty, Operations
I don't think that the supply chain module from Workday is as great as the other modules they have....
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Operations
We have to purchase credits for training with Workday, and when we run out of them, we have to wait...
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Culture, Product
Our end users like the Workday solution better than our last solution. I know it is a pain point for...
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Relationship, Operations, Product
The integration between our time and attendance solution and the Workday solution has been a rough...
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Relationship
If we submit a ticket to the Workday support team, we have to be very specific about what the...
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Operations, Product
There are a lot of things in the product, including out-of-the-box dashboards, reports, tasks, and...
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Operations
There is no training unless we pay for it. We purchased a certain number of hours for training from...
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Operations, Value
We would like Workday to have some on-demand training videos or presentations to show us how to...
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Operations, Product
The module for the supply chain and materials doesn't work very well. There are a lot of challenges...
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Operations
Workday did not do the implementation for us. We worked with a third-party partner, and it was an...
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Product, Value
For HR and finance, the product works pretty well. It takes a bit of time to understand how work...
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Product
The biggest problem with Workday that I have is reporting. It is very difficult to get any useful...
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Culture, Relationship
We have had two separate teams from Workday, and the first team was not very engaged. Our current...
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Relationship, Value
Workday has something called a full-time service equivalent, and basically, the more people who are...
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Product, Value
The solution is meeting our business requirements. We achieved overall business process...
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Relationship
The quality of Workday’s support is good, but sometimes the support people take a little too long....
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Relationship
I love working with Workday. They are always able to push us faster than we can push ourselves. The...
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Relationship
We work with Workday all the time. The biggest thing is a few years ago, they worked with us to...
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Loyalty, Product
Something on our wish list for the Workday product is to see a little more of the employee...
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Culture, Product
I would tell someone looking at the system that a single source solution would mean all modules, and...
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Relationship, Product
Workday has moved the needle for us in a positive direction. Accessing data is our biggest...
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Product
With Workday's supply chain module, we have added a lot of punch-outs. We certainly have simplified...
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Product
We do a lot with grants and FTE reporting. The reporting in general, regardless of whether it is...
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Product
We don't have any wishlist items for the system. The only thing that comes to mind that we need is...
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Relationship
Workday really has not partnered with us. We have not been super excited with our Workday account...
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Operations
We had a good implementation. We didn't have any high-impact issues on day one with our integrator.
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Product
For me, it has been life changing to not have to massage data, take it out of the Workday system,...
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Operations, Value
Workday’s training is excellent, except that it is pretty expensive for a company of our size. The...
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Relationship
Sometimes it takes a bit of time for our Workday account manager to actually jump on issues. Once...
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Loyalty, Relationship
Workday is fairly good at partnering with us, and we have had a lot of contact recently about...
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Relationship
I can't honestly say that any system would ever meet all of everybody's needs. There are things...
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Operations, Product
The upgrades go fairly smoothly. They are very well documented, and the testing is good. The payroll...
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Relationship
Workday's solution is probably one of the premier ERP solutions at the moment, and between their...
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Loyalty, Value
Our plan with Workday is a more inclusive plan. Outside of needing them for extra things, everything...
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Operations, Product
The product is very intuitive, but it is like learning-a-new-language intuitive. We have to learn...
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Product
Where the product works well is the complete integration of the systems. We have more visibility...
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Relationship
Healthcare is a significant portion of Workday’s business, but they do still have an opportunity to...
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