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Workday HCM, Financial Management and Supply Chain (ERP) (<300 beds) Commentary
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Subject Expert
Mark Allphin
VP of Engagement
KLAS VP of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

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User Commentary

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Manager

Workday has partnered with us to achieve tangible outcomes primarily by providing the product- and...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

The solution's functionality has grown significantly since we implemented it. It does everything we...

Comment Tone Positive
Pillars Relationship, Product
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Manager

I’d like to see Workday be more proactive with customers and share more about product strategy and...

Comment Tone Negative
Pillars Loyalty, Relationship
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Director

Workday has good, solid foundational training, but we would like to have some of our organization's...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Workday has a customer portal, and they really encourage us to leverage the portal. And when it...

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Director

Workday has a large account team that supports us. They are spot on. They want to be in here working...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

There are probably some capabilities we could wish for, but all in all, the solution has the...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

There are a lot of things that Workday's support people don’t expect to handle. Our previous...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We have been working with Workday on optimization. They have been a partner in helping us optimize...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

Workday’s spend has been going up since we adopted their system several years ago. Things that were...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

Workday has really helped us support the application with minimal staffing.

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CPO/CHRO

I am very grateful that we went to Workday's system. It is a very powerful tool. There are a lot of...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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CPO/CHRO

Our employees have greater access to things through Workday's system. Anything people used to have...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CPO/CHRO

Workday's implementation team was side by side with us during our implementation. I have nothing...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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CFO

Workday avoids charging for every little thing. What we bought is what we get. There were no other...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

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CFO

I don’t think Workday really has strong training for after implementations. I think they could be...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CFO

I would tell others to ask Workday a lot of questions and to get their reports built because there...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CFO

If we hold Workday accountable, they keep all promises. Because they use partners for much of their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CFO

We deployed our productivity dashboard, and it includes revenue and expenses. Information from EHR...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CFO

Workday meets with us routinely to make sure the applications are flowing smoothly. They have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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CPO/CHRO

A lot of the training is on the individual user, so we would like to have more canned resources for...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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CPO/CHRO

The solution is not perfect, but it is darn good. The ease of use is this solution's biggest...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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CPO/CHRO

The solution isn’t the cheapest, but it does help get rid of a lot of stuff. Compared to some other...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CPO/CHRO

My only criticism for this solution on the HR side is that the recruiting module needs to get...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

Training is where Workday falls short. Honestly, Workday's on-demand training, which is basically...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Director

Workday definitely partnered with us. They managed our implementation, and we did the launch...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Overall, Workday's product is pretty close to what the vendor pitched. I think that we were sold a...

Comment Tone Negative
Pillars Culture, Loyalty
Evaluation Unrated

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Director

The system's payroll module does its job. We get paid, and then there are no real hiccups. All of...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

It was tricky for us to get the grants in the solution's financial ledger off the ground, but we got...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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Director

There are a couple of things in the system that I have been a little disappointed with. Workday...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Director

We have had some things break in the system, and there have been some outages and issues around...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

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Director

Workday is trying to expand into the healthcare market, and they are partnering with other companies...

Comment Tone Negative
Pillars Culture, Relationship
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Director

There was room for additional negotiations in our original contract where Workday would break out...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

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Director

The system was easy to implement. We are pretty happy with it, and we are looking to expand our...

Comment Tone Positive
Pillars Loyalty, Operations
Evaluation Unrated

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Director

Workday's system is fantastic. We haven't had any problems with it. We have built integrations...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Workday's support has been really good. We get a lot of release notes and things like that from the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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