Workday HCM, Financial Management and Supply Chain (ERP) (<300 beds) Commentary
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Niel Oscarson
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KLAS Research Director - Niel Oscarson
 
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User Commentary

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Director

Relationship

Workday has really helped us support the application with minimal staffing.

Oct 2025
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CPO/CHRO

Loyalty

I am very grateful that we went to Workday's system. It is a very powerful tool. There are a lot of...

Oct 2025
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CPO/CHRO

Product, Value

Our employees have greater access to things through Workday's system. Anything people used to have...

Oct 2025
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CPO/CHRO

Operations

Workday's implementation team was side by side with us during our implementation. I have nothing...

Oct 2025
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CFO

Culture, Value

Workday avoids charging for every little thing. What we bought is what we get. There were no other...

Sep 2025
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CFO

Operations

I don’t think Workday really has strong training for after implementations. I think they could be...

Sep 2025
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CFO

Relationship

I would tell others to ask Workday a lot of questions and to get their reports built because there...

Sep 2025
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CFO

Relationship

If we hold Workday accountable, they keep all promises. Because they use partners for much of their...

Sep 2025
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CFO

Product

We deployed our productivity dashboard, and it includes revenue and expenses. Information from EHR...

Sep 2025
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CFO

Relationship

Workday meets with us routinely to make sure the applications are flowing smoothly. They have...

Sep 2025
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CPO/CHRO

Operations

A lot of the training is on the individual user, so we would like to have more canned resources for...

Sep 2025
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CPO/CHRO

Relationship, Product

The solution is not perfect, but it is darn good. The ease of use is this solution's biggest...

Sep 2025
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CPO/CHRO

Value

The solution isn’t the cheapest, but it does help get rid of a lot of stuff. Compared to some other...

Sep 2025
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CPO/CHRO

Product

My only criticism for this solution on the HR side is that the recruiting module needs to get...

Sep 2025
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Director

Operations

Training is where Workday falls short. Honestly, Workday's on-demand training, which is basically...

Aug 2025
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Director

Operations

Workday definitely partnered with us. They managed our implementation, and we did the launch...

Aug 2025
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Director

Culture, Loyalty

Overall, Workday's product is pretty close to what the vendor pitched. I think that we were sold a...

Aug 2025
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Director

Product, Value

The system's payroll module does its job. We get paid, and then there are no real hiccups. All of...

Aug 2025
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Director

Relationship, Operations

It was tricky for us to get the grants in the solution's financial ledger off the ground, but we got...

Aug 2025
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Director

Product

There are a couple of things in the system that I have been a little disappointed with. Workday...

Aug 2025
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Director

Relationship, Product

We have had some things break in the system, and there have been some outages and issues around...

Aug 2025
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Director

Culture, Relationship

Workday is trying to expand into the healthcare market, and they are partnering with other companies...

Aug 2025
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Director

Culture

There was room for additional negotiations in our original contract where Workday would break out...

Aug 2025
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Director

Loyalty, Operations

The system was easy to implement. We are pretty happy with it, and we are looking to expand our...

Aug 2025
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Director

Product

Workday's system is fantastic. We haven't had any problems with it. We have built integrations...

Aug 2025
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Director

Relationship

Workday's support has been really good. We get a lot of release notes and things like that from the...

Aug 2025
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Director

Relationship, Product

Workday is a good partner. We also have Workday Success Plans. Those give us an enhanced level of...

Jun 2025
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Director

Relationship, Product

Workday needs to make some advancements related to healthcare specifically, like when it comes to...

Jun 2025
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Analyst/Coordinator

Loyalty, Operations

I don't think that the supply chain module from Workday is as great as the other modules they have....

Feb 2025
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Analyst/Coordinator

Operations

We have to purchase credits for training with Workday, and when we run out of them, we have to wait...

Feb 2025
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Analyst/Coordinator

Culture, Product

Our end users like the Workday solution better than our last solution. I know it is a pain point for...

Feb 2025
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Analyst/Coordinator

Relationship, Operations, Product

The integration between our time and attendance solution and the Workday solution has been a rough...

Feb 2025
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CFO

Relationship

If we submit a ticket to the Workday support team, we have to be very specific about what the...

Jan 2025
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CFO

Operations, Product

There are a lot of things in the product, including out-of-the-box dashboards, reports, tasks, and...

Jan 2025
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CFO

Operations

There is no training unless we pay for it. We purchased a certain number of hours for training from...

Jan 2025
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CFO

Operations, Value

We would like Workday to have some on-demand training videos or presentations to show us how to...

Jan 2025
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CFO

Operations, Product

The module for the supply chain and materials doesn't work very well. There are a lot of challenges...

Jan 2025
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CFO

Operations

Workday did not do the implementation for us. We worked with a third-party partner, and it was an...

Jan 2025
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CFO

Product, Value

For HR and finance, the product works pretty well. It takes a bit of time to understand how work...

Jan 2025
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CFO

Product

The biggest problem with Workday that I have is reporting. It is very difficult to get any useful...

Jan 2025
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CFO

Culture, Relationship

We have had two separate teams from Workday, and the first team was not very engaged. Our current...

Jan 2025
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CFO

Relationship, Value

Workday has something called a full-time service equivalent, and basically, the more people who are...

Jan 2025
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