Bookmark

Workday Human Capital Management (Talent Management) Commentary
Filtered view: All

Subject Expert
Mark Allphin
Senior Vice President of Engagement
KLAS Senior Vice President of Engagement - Mark Allphin
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
0%
100%
 
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

How to read commentary tags
1Comment Tone

What feeling does this excerpt express?

Based only on this individual comment—not the respondent's overall evaluation.

  • Positive
  • Neutral
  • Negative
2Pillars

What is this excerpt about?

One comment can relate to more than one customer-experience area.

Culture
Promises, expectations, and proactive service
Loyalty
Satisfaction, recommendation, buying again, and long-term plans
Operations
Training, implementation, and ease of use
Product
Quality, capabilities, integration, and new technology
Relationship
Support, partnership, and executive involvement
Value
Money's worth, fair charging, outcomes, and expectations
3Evaluation

How satisfied is the respondent overall?

The category comes from their Overall Score—not from the tone of this excerpt.

Software
90+
Very Satisfied
70–89.9
Satisfied
Below 70
Dissatisfied
Services
90+
Very Satisfied
80–89.9
Satisfied
Below 80
Dissatisfied
Why tags may differ: A very satisfied respondent can still share a negative comment about one specific issue.
Sort by:
 Download as Excel

Director

Things are going well. We're using the system almost to its full capacity. Areas within our business...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

Director

We're using HiredScore and Talent Mobility, which is also part of HiredScore. I don't think we're...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

We're starting to see a big shift with Workday because they're starting to nickel-and-dime us for...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

We have Workday listed as a partner. In all of our vendor management tools, we consider them a...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday has evolved with us and evolved with the industry. We're adopting newer features, including...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday Human Capital Management helps employees build better profiles of their skills and...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Workday offers quite a bit of training. That includes instructor-led training, both in person and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Workday has very good service and support. The account management structure has been a real...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Workday stands out from their competitors because of three things. First, the quality of their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

Director

Workday is always having to compete with best-of-breed vendors in specific areas where it's...

Comment Tone Negative
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

Director

Workday is expensive, and the Flex Credits model isn't helping. The vendor needs to lower their...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

Director

Workday has introduced a new approach to fees called Flex Credits. Those fees are in addition to our...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

Director

We're not thrilled with Workday’s onboarding functionality. They have released new onboarding...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

An area that Workday could improve is Workday Skills Cloud, which we're currently implementing along...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

Director

Workday is a leader in human resources technology. The user interface has improved over time as...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Director

Workday Human Capital Management provides broad-based functionality for all of our HR team's needs....

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

CIO

Workday has a very different model based on each organization's size. I think that a larger...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

CIO

Workday is not as good as Epic is when it comes to training. I have the biggest beef with Workday...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CIO

Workday's solution makes our process a lot more streamlined end to end, especially compared to our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

 or  to see details.

Manager

Workday has deviated from the customer service management model. We have a customer success manager,...

Comment Tone Negative
Pillars Culture, Relationship
Evaluation Unrated

 or  to see details.

Manager

The message I would give Workday is that the split-out approach and the super focus on upsells...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Manager

Workday Human Capital Management was really transformative when we first went live on it. There were...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

When it comes to solution capabilities, we had some supplemental applications that we had to plug in...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Given what's happening with AI, all the SaaS vendors, Workday included, must pay a lot of attention...

Comment Tone Positive
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

When it comes to Epic building an ERP solution, after investing so much money into Workday, I'd like...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

Technically, Workday’s training program is great. They train everyone on the various modules we need....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

When it comes to Workday being fair with their charges, I'm a hard negotiator, so I've negotiated a...

Comment Tone Positive
Pillars Culture, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday was a great partner when we implemented the solution. They were engaged. Workday is a...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

CFO

Workday responds to us. I don't know that we've gotten all the changes that we would have liked to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

CFO

We came from a self-strung-together system of HR products. The flow of Workday's solution and the...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

CFO

We didn't spend a lot of time with Workday in the early days. We worked with the implementation...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

CFO

The solution is good, and we've smoothed out a lot of issues, but there's a lot of value that we...

Comment Tone Negative
Pillars Loyalty, Product, Value
Evaluation Unrated

 or  to see details.

Director

There are many tasks available on the mobile version. It is very good and helps drive engagement...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

Director

My implementation partner and I have regular calls to talk. If I have a question, I call them.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

Director

Workday has been pretty much exceeding my expectations. There are a couple of things, but we expect...

Comment Tone Negative
Pillars Culture
Evaluation Unrated

 or  to see details.

Manager

The solution has just been great for us since we got it up and running. Having employees be able to...

Comment Tone Positive
Pillars Loyalty, Product, Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

Whenever we have a big problem, we want it fixed immediately. There have been instances when that...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

For ideal training, I would prefer more on-site training from Workday. That may be a personal...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday Human Capital Management is an expensive product, but we have gotten a lot out of it. It...

Comment Tone Negative
Pillars Value
Evaluation Unrated

 or  to see details.

VP/Other Executive

We have good people from Workday. They have done a good job reaching out to us, and even their...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

With the new areas we are working in, it would be nice to see an AI product from Workday for the...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday is innovative. They are introducing a solid product line, and they have a good, strategic...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

With training, there was just so much to absorb so quickly, so longer training periods might be better....

Comment Tone Negative
Pillars Operations
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

The updates for the solution are really smooth. They happen on weekends, and then on Monday morning,...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

Analyst/Coordinator

When it comes to support, things take a little longer than I think they should. We do everything...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday absolutely keeps their promises. We have a very close relationship with them. We have built...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

 or  to see details.

VP/Other Executive

I wasn't here when we implemented Workday Human Capital Management, but the team member who did the...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

The training from Workday has been excellent. We recognize that Workday has a lot of development...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday Human Capital Management is relatively intuitive. We don't have to do much training or put...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

There are some experiences where we would prefer an augmented UI in Workday Human Capital...

Comment Tone Negative
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

We are so complex and often have to build things to support whatever we need to do in Workday Human...

Comment Tone Positive
Pillars Product
Evaluation Unrated

 or  to see details.

VP/Other Executive

Workday is moving extremely fast, and I don't think there is a solution that is better than this...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

 or  to see details.

​