Filters
Secure Internet & SaaS Access (ZIA) Commentary
Filtered view: All
Subject Expert
Dan Czech
Senior Vice President of Insights
If you don't have a login, getting started is easy.
User Commentary
What feeling does this excerpt express?
Based only on this individual comment—not the respondent's overall evaluation.
- Positive
- Neutral
- Negative
What is this excerpt about?
One comment can relate to more than one customer-experience area.
- Culture
- Promises, expectations, and proactive service
- Loyalty
- Satisfaction, recommendation, buying again, and long-term plans
- Operations
- Training, implementation, and ease of use
- Product
- Quality, capabilities, integration, and new technology
- Relationship
- Support, partnership, and executive involvement
- Value
- Money's worth, fair charging, outcomes, and expectations
How satisfied is the respondent overall?
The category comes from their Overall Score—not from the tone of this excerpt.
- 90+
- Very Satisfied
- 70–89.9
- Satisfied
- Below 70
- Dissatisfied
- 90+
- Very Satisfied
- 80–89.9
- Satisfied
- Below 80
- Dissatisfied
The vendor has advanced sandboxing capabilities. Instead of entirely blocking a domain, the vendor...
Everyone uses the system. It's meeting our needs pretty well, and Zscaler is pretty responsive.
Secure Internet & SaaS Access is the core of what we're using Zscaler for. We have the technically...
Zscaler will let us run slightly hot on our licensing. We were licensed for a certain number of...
Zscaler is always looking to provide us with solutions because they want more licensing. But if we...
With the way things are evolving, especially with AI, Zscaler is trying to keep up, and I think...
Zscaler is one of our largest cybersecurity contracts. The value the system provides is worth the...
By and large, Zscaler does a pretty great job. They have invested specifically in the healthcare...
Zscaler offers their own training courses where we can earn certifications at the end, and they make...
Zscaler is constantly making acquisitions and introducing new features, and even if those are not...
Zscaler will assign every account some positions that are basically just a support team. We have an...
Across the industry, we're running into a lot of problems where we're just not getting the kind of...
Zscaler is definitely innovating, developing, and acquiring. In the industry, there are big,...
We had access to the training, and it was primarily web based. I don't think we did a lot of...
Zscaler is forthcoming about what's working and what's not working. They listen when we have...
Zscaler changed how we structure our source IP anchoring. We need a good inventory of our network...
Before COVID-19, we were largely a butts-in-the-seats organization. We came to work, and we didn't...
We've been able to work through most things along the way. In some cases, we've added more control...
Secure Internet & SaaS Access hasn't improved as quickly as I would have expected during the AI...
My only concern is that the Zscaler products are incredibly powerful tools, but they're essentially...
I wouldn't recommend Zscaler's system to a 10-person company. But for large enterprise customers,...
Zscaler’s support is pretty good, but because Secure Internet & SaaS Access is so complicated,...
ZIA fits where it is in the market, but there are more opportunities for innovation with what...
We are super happy with Zscaler. They are very responsive and willing to work with us. That is all I...
Zscaler's solution can work with some very specific, unique use cases in healthcare. When doctors...
The account management of Zscaler is good. They have good account management because they are very...
One way that Zscaler could improve is by offering more competitive pricing. Their costs have...
I like that Secure Internet & SaaS Access does what it is supposed to do.
Commentary Summary
Comment Type Breakout