Secure Internet & SaaS Access (ZIA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
We are super happy with Zscaler. They are very responsive and willing to work with us. That is all I...
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Product
Zscaler's solution can work with some very specific, unique use cases in healthcare. When doctors...
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Relationship
The account management of Zscaler is good. They have good account management because they are very...
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Culture, Value
One way that Zscaler could improve is by offering more competitive pricing. Their costs have...
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Product
I like that Secure Internet & SaaS Access does what it is supposed to do.
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Culture
The sales team from Zscaler has been on-site with us a couple of times in the recent past, and it...
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Culture, Relationship
The sales team from Zscaler is good, but the support team from Zscaler is really good. They are the...
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Operations
Zscaler's training is absolutely amazing. Zscaler offers a lot, and they give us free credits toward...
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Value
Zscaler is very liberal. If we run over on our end-user accounts, the vendor won't start charging us...
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Loyalty
ZIA is almost transparent with end users. It is the backbone of Zscaler's products. There is also...
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Loyalty, Product
Recently, some concerns have come up about Zscaler's AI model and the possibility that Zscaler may...
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Value
ZIA is definitely a little pricey, but the value is there. When we originally implemented the...
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Loyalty, Relationship
I have recommended ZIA a few times. It is a really great product. The first time we talked to...
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Culture
There were a couple of times when Zscaler tried to get customers to buy a different product or an...
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Product
ZIA fills a gap in and enhances our security perimeter all around. When we had a local breakout, the...
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Relationship
Zscaler is very reactive to everything we ask for. We have a dedicated sales executive on our team...
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Operations, Value
We paid for additional training, and Zscaler didn't even charge us for some of it. They offered a...
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Loyalty, Relationship
We ran into a little snag at the beginning, so I would ding Zscaler a little, but that was due to...
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Loyalty
We have no plans to move away from the system. I am very satisfied with it. We are really happy with...
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Culture
The vendor is pretty generous with trial licenses. The vendor is pretty good about letting us try...
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Loyalty, Operations
We compared Zscaler with a number of other vendors, including the one we had moved away from. We had...
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Operations
Zscaler's training initially consisted mostly of them telling us to go through our documentation and...
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Relationship, Product
Zscaler is starting to make a lot of inroads with new technology, and they are doing a great job...
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Operations, Product
By and large, the system tends to be pretty user friendly from an admin side. When it comes to...
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Loyalty, Relationship
We meet with the vendor regularly, and they do a pretty good job of letting us know that there are...
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Product, Value
The system doesn't always do what we expect it to do. We never really got the integration we needed...
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Relationship
If I were to give Zscaler a significant ding, it would probably be because of their support. The...
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Product
The system does everything that we need it to do and then some. We are using AI to make sure that...
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Product
The system does exactly what we expected it to do. I don't think that we have run into a whole lot...
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