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Secure Private App Access (ZPA) Commentary
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Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
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User Commentary

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Director

Relationship

We have great relationships with our representatives and partners at Zscaler. They are willing to...

Dec 2025
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Director

Operations, Product

We are very happy with Zscaler. They have done a ton of training. Zscaler's system has been around...

Dec 2025
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VP/Other Executive

Culture, Product

I like that Secure Private App Access does exactly what it was promoted to do.

Nov 2025
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VP/Other Executive

Value

One way that Zscaler could improve is by lowering the prices. Their prices just keep going up and...

Nov 2025
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VP/Other Executive

Relationship

Zscaler’s account management is excellent. Their team is very proactive, and they frequently reach...

Nov 2025
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Director

Loyalty, Product

ZPA is a VPN solution, and it aligns with the true zero-trust network architecture that Zscaler is...

Sep 2025
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Director

Relationship

When a member of my team needs to escalate something with Zscaler's support, that person will go to...

Sep 2025
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Director

Loyalty, Value

ZPA is very expensive. Historically, it was much more expensive than other solutions. Switching an...

Sep 2025
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Director

Loyalty, Relationship

Zscaler is a very forward-thinking vendor. They are a very strategic organization. That is good. I...

Sep 2025
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Director

Relationship, Product

Zscaler has been very engaged and very involved with us. Healthcare is kind of a beast. As we find...

Aug 2025
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Director

Relationship

We have a customer success team assigned to us, and I haven't heard any complaints from any of my...

Aug 2025
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Director

Value

Zscaler avoids charging us. We were a little uneasy at first, but Zscaler allows true-ups, so if we...

Aug 2025
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Director

Loyalty, Relationship, Product

I would like to see more granular shared information as we evolve with the product. We would like...

Aug 2025
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Director

Value

Zscaler's tools are worth their weight in gold because we are always worried about the unknown and...

Aug 2025
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Director

Product

ZPA is a sleek solution for remote access for clinicians. It allows us to add devices to our network...

Aug 2025
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