Secure Private App Access (ZPA) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship, Value
Zscaler is very attentive and eager to get systems up and running with all the right boxes checked....
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Relationship
Zscaler is not just a vendor. I would describe them as a partner because they not only support us,...
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Culture
At the vendor's last conference, the vendor was very straightforward about where the product is...
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Relationship
Zscaler's customer support is challenging because most communication happens by email instead of by...
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Product
We get alert emails about the vendor's maintenance activities. Those are helpful, but there are a...
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Culture, Value
We told Zscaler up front that we couldn't add a certain thing to the system. The vendor said they...
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Relationship
We have great relationships with our representatives and partners at Zscaler. They are willing to...
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Operations, Product
We are very happy with Zscaler. They have done a ton of training. Zscaler's system has been around...
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Culture, Product
I like that Secure Private App Access does exactly what it was promoted to do.
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Value
One way that Zscaler could improve is by lowering the prices. Their prices just keep going up and...
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Relationship
Zscaler’s account management is excellent. Their team is very proactive, and they frequently reach...
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Loyalty, Product
ZPA is a VPN solution, and it aligns with the true zero-trust network architecture that Zscaler is...
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Relationship
When a member of my team needs to escalate something with Zscaler's support, that person will go to...
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Loyalty, Value
ZPA is very expensive. Historically, it was much more expensive than other solutions. Switching an...
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Loyalty, Relationship
Zscaler is a very forward-thinking vendor. They are a very strategic organization. That is good. I...
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Relationship, Product
Zscaler has been very engaged and very involved with us. Healthcare is kind of a beast. As we find...
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Relationship
We have a customer success team assigned to us, and I haven't heard any complaints from any of my...
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Value
Zscaler avoids charging us. We were a little uneasy at first, but Zscaler allows true-ups, so if we...
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Loyalty, Relationship, Product
I would like to see more granular shared information as we evolve with the product. We would like...
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Value
Zscaler's tools are worth their weight in gold because we are always worried about the unknown and...
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Product
ZPA is a sleek solution for remote access for clinicians. It allows us to add devices to our network...
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