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Secure Private App Access (ZPA) Commentary
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Subject Expert
Jaren Day
Group Director, Insights
KLAS Group Director, Insights - Jaren Day
 

Commentary Summary

Comment Type Breakout

Positive
Neutral
Negative
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User Commentary

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Director

The money's worth for Secure Private App isn't as strong because it's just too expensive. Zscaler...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

With Secure Private App Access, our radiologists require fast remote access with low latency. We...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

Secure Privata App Access isn't our more broadly accepted remote access solution. Zscaler needs to...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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Director

The solution is very secure. In my opinion, it's a lot more secure than a VPN. We also get...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

Everything about Zscaler makes sense to me. There are some vendors we like working with and some we...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We lost our Zscaler account executive, and I don't think the vendor has officially named anyone to...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CISO

As far as outcomes go, the system gives us the ability to scope access. We may have blocked a...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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CISO

With our fleet of medical devices, IoT devices, and all those types of things, the system requires a...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

We have Zscaler’s digital experience platform. It helps us do some troubleshooting. It is a totally...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

The browser isolation wasn't as good as we hoped. It's a little slow, and Zscaler has since remedied...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CISO

We have the premium support options, but we've also had a specialty managed service provider in tow...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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CISO

There are some specific use cases around a remote radiologist where we've had some unresolvable...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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CISO

Cybersecurity tools aren't inexpensive. I rate getting our money’s worth lower, but some of that's...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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CISO

With the comprehensive coverage, improved SSL inspection, and improved threat detection, the system...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CISO

We’ve had some challenges that I’d have to disclose in a recommendation. If organizations are good...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

The Zscaler product is very complicated, so there is a tremendous learning curve to get someone up...

Comment Tone Negative
Pillars Relationship, Operations
Evaluation Unrated

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CIO

There’s very little that Secure Private App Access can’t do. For the average customer, it would take...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

Zscaler products are very expensive, but they do exactly what we want them to do. They probably be...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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CIO

We have to break down the incredible complexity of networking and security. Those areas are...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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CIO

We don't use a VPN because we have Secure Private App Access, but remote users are the overwhelming...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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CIO

I'm a Zscaler fan, but there are some things about Secure Private App Access that I wish would...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Director

If I were to knock Zscaler anywhere, I would say they are expensive. There are some technology...

Comment Tone Negative
Pillars Relationship, Product, Value
Evaluation Unrated

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Director

Zscaler’s university is pretty good, and they give us open access to it for training.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Analyst/Coordinator

Zscaler is very attentive and eager to get systems up and running with all the right boxes checked....

Comment Tone Positive
Pillars Relationship, Value
Evaluation Unrated

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Analyst/Coordinator

Zscaler is not just a vendor. I would describe them as a partner because they not only support us...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

At the vendor's last conference, the vendor was very straightforward about where the product is...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Analyst/Coordinator

Zscaler's customer support is challenging because most communication happens by email instead of by...

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Analyst/Coordinator

We get alert emails about the vendor's maintenance activities. Those are helpful, but there are a...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Analyst/Coordinator

We told Zscaler up front that we couldn't add a certain thing to the system. The vendor said they...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We have great relationships with our representatives and partners at Zscaler. They are willing to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

We are very happy with Zscaler. They have done a ton of training. Zscaler's system has been around...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

I like that Secure Private App Access does exactly what it was promoted to do.

Comment Tone Positive
Pillars Culture, Product
Evaluation Unrated

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VP/Other Executive

One way that Zscaler could improve is by lowering the prices. Their prices just keep going up and...

Comment Tone Negative
Pillars Value
Evaluation Unrated

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VP/Other Executive

Zscaler’s account management is excellent. Their team is very proactive, and they frequently reach...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ZPA is a VPN solution, and it aligns with the true zero-trust network architecture that Zscaler is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

When a member of my team needs to escalate something with Zscaler's support, that person will go to...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

ZPA is very expensive. Historically, it was much more expensive than other solutions. Switching an...

Comment Tone Positive
Pillars Loyalty, Value
Evaluation Unrated

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Director

Zscaler is a very forward-thinking vendor. They are a very strategic organization. That is good. I...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Director

Zscaler has been very engaged and very involved with us. Healthcare is kind of a beast. As we find...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

We have a customer success team assigned to us, and I haven't heard any complaints from any of my...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

Zscaler avoids charging us. We were a little uneasy at first, but Zscaler allows true-ups, so if we...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

I would like to see more granular shared information as we evolve with the product. We would like...

Comment Tone Negative
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

Zscaler's tools are worth their weight in gold because we are always worried about the unknown and...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Director

ZPA is a sleek solution for remote access for clinicians. It allows us to add devices to our network...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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