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Cardiology 2025
In a Complex Market, Support & Relationships Are Key to Customer Satisfaction
Author
Monique Rasband
Author
Ciera Walker
Because cardiology is a highly complex environment, the effective use of cardiology HIT solutions requires healthcare organizations to proactively manage structured reporting, procedure and equipment changes, and image archiving. Currently, organizations are considering what is next for their cardiology imaging solution, specifically with the cloud and AI, and cardiology is increasingly being considered as part of enterprise imaging. Still, healthcare organizations commonly feel their solution’s development is stale and that structured reporting is challenging. In this complex space, vendor relationships have become a marked differentiator, as organizations highly value support and training from engaged, knowledgeable contacts who can help guide users through the solution’s complexity. To help organizations find which vendors may best meet their needs as well as what elements are most necessary for success, this report examines customer satisfaction with cardiology vendors (especially around their support and training), customers’ future plans with their cardiology solutions, and the adoption of structured reporting. Additionally, an update on customer satisfaction with hemodynamics solutions is provided.
Note: Respondent organizations may be using multiple cardiology solutions and/or a hemodynamics solution; not all respondents could share feedback on each module or on their hemodynamics solution.
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Key Findings:
- Merge Customers Benefit from Knowledgeable, Engaged Contacts; Fujifilm Customers Moving to Long-Awaited Version That Unites Radiology & Cardiology
- Siemens & GE Customers Report Training Struggles & Lower Structured Reporting Adoption; Siemens Provides Stable Vendor Relationships, GE Noted for Support Improvements Through Buggy Updates
- Some Philips Respondents Are Considering Leaving Due to Insufficient Support
- Epic Customers Appreciate Strong Relationships, Acknowledge Lengthy Build Times for Structured Reporting
Writer
Carlisa Cramer
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.