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2026 BEST IN KLAS
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Managed IT Services 2026
A Decision Insights Market Analysis
Author
Daniel Zeitner
Author
Kevin Huang
Author
Braden Taylor
Healthcare organizations want to free up internal IT teams from ongoing maintenance work and redirect them toward more valuable initiatives. As such, many are turning to managed IT services firms for scalable coverage, deep expertise, and cost-efficient operations, as well as improved service reliability, faster response times, and proactive trend identification to reduce ticket volume and operational burden. To understand some of the purchases happening in the market, this report draws on 19 managed IT services decisions captured by KLAS between December 2023 and December 2025. The sections below share the following insights:
- The most common engagements that KLAS has validated in this market
- The firms most frequently considered and selected in this sample
- Key factors that drive firm selection and replacement
- Actionable guidance for healthcare organizations looking for a services firm
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Key Findings:
- What Types of Engagements Were Validated?
- What Services Firms Were Most Often Considered?
- Why Were Firms Not Selected?
- Why Were Firms Replaced?
Writer
Sarah Brown
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.