Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Being Replaced
Director
In general, AGS Health’s product was doing what they stated it should, but I’m not fully satisfied,...
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Unknown
We are moving away from Fusion CAC because we aren’t getting the bang for our buck with it, and it...
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Decided / Likely Choice
Unknown
We are transitioning to Dolbey. We looked at a few others, and we chose Dolbey because of the...
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Manager
I am really glad I went with Fusion CAC. I spent a lot of time waxing and waning over what software...
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CFO
The main reason we moved away from Optum was that they don't have a computer-assisted physician...
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Nurse
We are doing an assessment right now to determine whether we will stay with Optum.
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Physician
The decision to leave Optum came from the coding side, and some of it was due to the fact that...
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Unknown
We had been with Optum for several years. It was a long-standing relationship and contract, and we...
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Director
Optum360 Enterprise CAC is a strong product. However, it didn't strategically align with the...
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Nurse
The Optum encoder works really well; Optum has done a great job at improving it. We are pretty...
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Manager
Optum’s screens are messy and difficult to understand. Also, it seems like Optum got their money and...
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Director
We are considering moving to 3M because I would like our coding and CDI to be under the same...
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CFO
We invited everyone, so we did a nationwide search because legally we cannot just pick and choose....
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Director
We had never had a CAC system before and wanted to implement one. We only looked at 360 Encompass...
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Physician
We were looking for a vendor whose system would flag diagnoses appropriately. Our previous system...
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Director
Our organization chose to replace our computer-assisted coding product with 360 Encompass System...
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Unknown
We really need to integrate our CDS platform with our coding platform, and 3M offers all of those...
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Nurse
Especially with the changes that have happened at 3M with moving into Solventum, we are open to...
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Manager
I installed a 3M product at my former job, and I was not happy with them. We have a 3M product now,...
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