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Decision Insights™ Clinical Communications

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
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Performance
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Clinical Communications Interoperability 2024
22 March 24    |   Andy Paulsen and Coray Tate
Provider organizations are seeking communication tools that enable interoperability with a diverse set of solutions, ultimately ensuring the right clinician gets the right information at the right time. This report looks at the interoperability capabilities of communication solutions through the lens of deeply adopting provider organizations and whether they are able to break down silos between different departments and organizations through enhanced integration. These experiences are not typical of all customers and represent the hard work of vendors and providers deeply engaged in interoperability.
First Look
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VoiceFriend
22 July 22    |   Jacob Mortensen and Paul Hess
Clinical communications solutions, initially aimed at tackling HIPAA compliance concerns, have grown to cover many workflows and use cases around communication in healthcare organizations. VoiceFriend is one of these solutions, and it is specifically tailored for organizations providing care to seniors—such as skilled nursing, assisted living, or memory care facilities. In these settings, communication between residents’ loved ones and caregivers is an essential part of their stewardship and care. This report details the experience of organizations using the VoiceFriend platform.


Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess



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