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Clinical Communications Interoperability 2024
How Does Interoperability Enhance Communication among Deep Adopters?
Author
Coray Tate
Author
Paul Warburton
Author
Andy Paulsen
Provider organizations are seeking communication tools that enable interoperability with a diverse set of solutions, ultimately ensuring the right clinician gets the right information at the right time. This report looks at the interoperability capabilities of communication solutions through the lens of deeply adopting provider organizations and whether they are able to break down silos between different departments and organizations through enhanced integration. These experiences are not typical of all customers and represent the hard work of vendors and providers deeply engaged in interoperability.
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Key Findings:
- Deep Adopters Are Enabling More Integrated Communication; IT Lift and Deployment Complexity Can Be Barriers to Consistent Adoption
- PerfectServe Telmediq* Has Highest Portion of Respondents Achieving Many Outcomes
- Outcomes: TigerConnect* Customers Value the Ease of Adoption & Efficiency of Messaging
- Connectivity: PerfectServe Telmediq* Supports Third-Party Connectivity without Excessive Costs
- Utility: symplr*, PerfectServe Telmediq & Vocera Often Not Embedded in the EHR Workflow
- Use Cases: No Vendor Consistently Connecting across All Use Cases, But Some Deep Adopters Starting to Unify Their Communications
*Limited data
Writer
Carlisa Cramer
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.