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Ambience Healthcare ROI Validations 2025
How the Pursuit of Clinician Well-Being Led to Demonstrable ROI for St. Luke’s Health System
Author
Mac Boyter
Author
Tyson Blauer
Executive Summary: With the primary goal of improving clinician well-being, St. Luke’s Health System set out to invest in a technology solution that would (1) alleviate burnout and improve documentation efficiency and (2) deliver a financial ROI within two years. To do so, they partnered with Ambience Healthcare and implemented Ambience—an AI-powered ambient platform that automatically generates clinical documentation and associated diagnostic and billing codes directly in the providers’ natural workflow. By eliminating manual note-taking and enhancing coding accuracy, St. Luke’s has realized substantial returns, including measurable financial gains and reduced clinician burnout.
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Key Findings:
- Project Overview
- Outcomes
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What’s Next?—St. Luke’s Vision for the Future with Ambience
Writer
Carlisa Cramer
Designer
Breanne Hunter
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.