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Cognizant Payer Solutions 2025
Deep Adopters See Enhanced Partnership, Measurable Outcomes & Platform Modernization Opportunities
Author
Boyd Stewart
Author
Jennifer Hickenlooper
Cognizant has long been a major player in payer technology, with offerings that span core administration, care management, quality/reporting, and pricing/payment analytics, along with a range of consulting and business processing services. Some health plans use a single solution from Cognizant, but others are deep adopters: i.e., long-standing clients that leverage multiple Cognizant offerings across their organizations. For this report, KLAS spoke with six vendor-identified deep adopters to learn (1) how they are using Cognizant’s offerings, (2) what their experience has been with the vendor, and (3) what benefits they have realized from their deep adoption.
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Key Findings:
- Deep Adopters Report Improved Experience Thanks to Maturing Partnership
- Deep Adopters Would Like More Proactive Guidance & Continual Innovation
- Internal Integration Has Improved as Software Suite Has Evolved; Deep Adopters Would Like Simplified External Integration & More Modernized UI
- Deep Adopters See Value Around Efficiency, Cost & Member Outcomes
- Cognizant’s* Services Team Praised for Flexibility & Commitment; Opportunities Remain for More Guidance
- Cognizant* Deep Adopters Report Operational Benefits from BPO & Hosting Services, with Occasional Financial Gains
*Limited data
Writer
Sarah Brown
Designer
Kath Spencer
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.