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2026 BEST IN KLAS
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Delivering Clinical Inferences at the Point of Care to Improve Documentation Accuracy & Care Quality
Points of Light 2026 Case Study 17
Author
Mac Boyter
Author
Aurene Wilford
Suspected conditions were being captured in payer data but not formally documented in clinical notes, leading to an incomplete picture of risk and care gaps. To address this challenge, Centene worked with Epic to integrate deduplicated suspected conditions into clinicians’ native workflows. This ensured that clinicians at Healthcare Organization 17 and other organizations had needed insights at the point of care, leading to better documentation of patient conditions and improved performance with quality metrics.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.