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2026 BEST IN KLAS
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Directly Embedding Actionable Health Plan Insights into Pharmacy Workflows
Points of Light 2026 Case Study 6
Author
Mac Boyter
Author
Aurene Wilford
Healthfirst partnered with Hyphen and independent pharmacies—including Andy Pharmacy II—to address persistent medication nonadherence and limited payer visibility within pharmacy workflows. By codeveloping the Pharmacy Assistant solution and embedding it directly into existing pharmacy management systems, Hyphen and Healthfirst delivered real-time, member-specific insights at the point of care, enabling pharmacists at Andy Pharmacy II and other independent pharmacies to address adherence risks, care gaps, immunizations, and affordability issues without disrupting workflows.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.