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Emerging Post–Acute Care Product Suites 2021 Emerging Post–Acute Care Product Suites 2021
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Emerging Post–Acute Care Product Suites 2021
An Initial Look at the MatrixCare Suite

author - Paul Hess
Author
Paul Hess
author - Emily Paxman
Author
Emily Paxman
 
August 19, 2021 | Read Time: 7  minutes

Current Time Inside Cache Tag Helper: 11/28/2021 12:54:23 AM and Model.reportId = 2021

Value-based reimbursements and changing regulations have brought more attention to post–acute care (PAC). Hoping to drive significant outcomes, many provider organizations are seeking a single-vendor offering to cover as many of their PAC settings and service lines as possible. As a result, vendors like MatrixCare, Netsmart, PointClickCare, and WellSky have made PAC product suites a top priority. This report focuses on MatrixCare and is part of a series examining the use of a single product suite across multiple post–acute care settings. The following pages include feedback from MatrixCare customers with multiple PAC service lines, exploring (1) their adoption of MatrixCare’s offerings, (2) outcomes from the product suite approach, (3) MatrixCare’s strengths and weaknesses, and (4) how likely MatrixCare is to meet long-term needs. Other reports in this series detail the other major post–acute care vendors, and future KLAS reports will examine customer satisfaction in individual care settings.

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Current Time Inside Cache Tag Helper: 11/28/2021 12:54:23 AM and Model.reportId = 2021

What Is a Post–Acute Care Product Suite?

A PAC product suite is a collection of solutions designed for use in different care settings. Most organizations don't offer the full gamut of PAC services (they offer home-based or facility-based care), and comprehensive technology is still emerging. Vendor portfolio expansion is primarily acquisition driven.

Key Findings:

  1. MatrixCare Post-Acute Care Product Suite
  2. Clinical Efficiency and Improved Care Continuity Are Key Outcomes of Product Suite Approach
  3. MatrixCare Meets Customers’ Current Needs; Navigating Growing Pains and Competing Development Priorities Is Key to the Future
  4. Customer-Centric Nature Driving Today’s Wins—Successfully Integrating Acquisitions Required for Tomorrow’s
  5. The MatrixCare Portfolio
author - Amanda Wind Smith
Writer
Amanda Wind Smith
author - Natalie Jamison
Designer
Natalie Jamison
author - Mary Brown
Project Manager
Mary Brown
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.