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Enabling a Unified Member Experience by Embedding Payer Information into Provider Portals
Points of Light 2026 Case Study 9
Humana and Guthrie struggled with fragmented portals, duplicate logins, and low digital engagement among members. To combat this, the organizations worked with Epic to develop Happy Together with Health Plans, an integration that embeds payer portal capabilities into MyChart. By aligning security, interoperability, product, and testing teams and meeting regularly throughout the project, the collaborators enabled account linking, digital ID, and benefit visibility within an existing workflow. This initiative drove organic member adoption, reduced front-desk friction, and established a scalable foundation for integrating payer–provider resources.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.