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Ensemble ROI Validations 2026
Evaluating the Impact of Ensemble’s End-to-End Revenue Cycle Outsourcing Model
Author
Brittani Oliver
Author
Paul Warburton
Author
Sidnee Wood
Carilion Clinic, a seven-hospital academic health system, partnered with Ensemble to improve revenue cycle performance, operational consistency, and the patient financial experience through an end-to-end revenue cycle outsourcing model. Facing the challenges of a highly customized Epic environment and increasing revenue cycle complexity, Carilion sought to leverage Ensemble’s revenue cycle expertise, technology investments, and best-practice workflows to optimize operations and drive sustainable results. Since implementation, the organization has achieved measurable financial, operational, and patient-focused improvements. This report evaluates these outcomes.
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Writer
Elizabeth Pew
Designer
Jess Wallace-Simpson
Project Manager
Amanda Wind
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.