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Epic Hello World 2024
Engaging Patients with Epic-Native Interactive SMS
Author
Coray Tate
Author
Jacob Brown
Many healthcare organizations engage with their patients through text messaging. Third-party SMS systems work well but can lack the efficiency and consolidation of a solution native to the EHR. Epic’s new Hello World solution enables users to send notifications, reminders, and other self-service communications from within the Epic platform directly to patients’ phones as text messages. This report offers a first look at the customer experience with Hello World.
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Key Findings:
- Epic Hello World Customer Experience: An Initial Look
- Points to Ponder
- Epic: Company Profile at a Glance
Project Manager
Kyle Chilton
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2024 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.