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Global (Non-US) EMR Implementations 2019
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Global (Non-US) EMR Implementations 2019
Who Can Best Help Me Navigate My EMR Implementation?

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Given the intense nature of an EMR implementation, it is natural that most projects will experience at least a few unexpected hurdles. In fact, about 30% of healthcare organizations outside the US report going over budget and 40% report vendor-missed timelines. However, feedback from recent implementations shows that some vendors are much more likely to help their clients stay on budget, on time, and within scope. Which vendors make the list?


† Data for this report was collected from organizations outside the US who contracted for an EMR between January 2016 and August 2018 and who are either currently implementing their solution or have already done so. Feedback was also collected from some organizations who have an ongoing implementation that started prior to January 2016.

Key Findings

  1. Epic’s Methodology Leads to Highest Overall Satisfaction; Philips, Agfa, & ChipSoft Are Strong Regional Options
  2. Budget Overruns Caused by Bumpy Projects for Allscripts, InterSystems; by Unexpected Costs for MEDITECH
  3. Regional Solutions Fastest to Implement, Though Satisfaction Varies
  4. Multiregional Vendors Offer Broadest Portfolios; Epic Customers Implement Widest Variety of Modules
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2019 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.