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Go-Live Support Segment Highlight 2020 Go-Live Support Segment Highlight 2020
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Go-Live Support Segment Highlight 2020
Differentiating Firms in a High-Satisfaction Market

author - Kaleb Harris
Author
Kaleb Harris
author - Rebecca Hammond
Author
Rebecca Hammond
 
May 21, 2020 | Read Time: 3  minutes

Current Time Inside Cache Tag Helper: 10/19/2021 2:23:31 AM and Model.reportId = 1674

Provider organizations looking for go-live support have many experienced, knowledgeable firms to choose from, but how can they differentiate the good firms from the exceptional ones and ensure their engagement goes as smoothly as possible? Based on the feedback of current clients, this report examines overarching trends in the go-live support market and highlights each firm’s individual strengths and weaknesses.

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Current Time Inside Cache Tag Helper: 10/19/2021 2:23:31 AM and Model.reportId = 1674

Key Findings:

  1. CSI Healthcare IT, Engage & Medasource Excel at Executive Involvement
  2. Staff Quality Complaints Most Acute from HCI Group & Nuance Clients
author - Elizabeth Pew
Writer
Elizabeth Pew
author - Natalie Jamison
Designer
Natalie Jamison
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.