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India EMR 2025
An Initial Look at Adoption in a Rapidly Evolving Market
Author
Steve VanWagenen
Author
Jonathan Christensen
Author
Spencer Corbett
Although hospital information management systems have been widely used in India for years, EMRs have gained momentum and seen more widespread adoption over the last several years. This is partly due to the Ayushman Bharat Digital Mission (ABDM), which launched in 2021 to enhance the digital health ecosystem in India, and the new EMR certification program from the National Accreditation Board for Hospitals and Healthcare Providers (NABH). To highlight what is happening with EMRs in India, KLAS partnered with CHIME India to survey 70 individuals representing 55 organisations. This report—KLAS’ first to focus on India—shares what proportion of organisations have adopted EMRs (homegrown versus commercial), how deeply the EMRs are being adopted, how satisfied organisations are with their EMR and whether they plan to keep using their current solution. Respondents also shared advice for peers who are looking to select an EMR.
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Key Findings:
- Overview of Organisations’ EMR Adoption
- TrioTree, Akhil Systems & KareXpert Are Most Frequently Considered
- A Look at EMR Adoption Levels & Satisfaction
- Advice for Peers in India Who Are Selecting an EMR
Writer
Sarah Brown
Designer
Nikki Christensen
Project Manager
Sydney Toomer
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.