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InteliChart 2026
Exploring the Experience of InteliChart Deep Adopters
Author
Chandler Katschke
Author
Spencer Snyder
Patient engagement technology encompasses a broad array of solution types and use cases, creating the potential for healthcare organizations to end up with unwieldy, multi-vendor technology stacks that require extra resources and cost to maintain. In response, many vendors, including InteliChart, are evolving to offer comprehensive patient engagement capabilities within a single solution. Based on feedback from seven vendor-identified deep adopters† of the InteliChart patient engagement technology, this report examines (1) vendor performance, (2) validated and needed capabilities, and (3) outcomes realized with the platform.
†InteliChart shared a list of eleven unique organizations they identify as deep adopters of their patient engagement platform. KLAS interviewed seven of these organizations to understand the experience of deep adopters. To benchmark that experience, we also collected feedback from five organizations within the vendor’s broader customer base. See About This Report for more details.
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Key Findings:
- InteliChart Deep Adopters Report Strong Portal Adoption & Improved Self-Service; Adoption of Capabilities Beyond the Portal Is Inconsistent
- Core Portal & Patient Self-Service Capabilities Are the Most Commonly Adopted
- Many Deep Adopters Have Their Core Capability Needs Met
- Increased Patient Digital Engagement & Self-Service Are the Clearest Reported Outcomes
Writer
Elizabeth Pew
Designer
Kath Spencer
Project Manager
Evan Young
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.