KLAS Contact
Contact KLAS
Contact KLAS
2026 BEST IN KLAS
Preferences
Related Series
InterScripts MyChart Support Services 2026
Partnering to Improve Operational Efficiency
Author
Benjamin Cassity
Author
Drew Partridge
InterScripts’ MyChart support services are designed to help healthcare organizations provide scalable, patient-centered Epic MyChart support while reducing operational burden on internal IT and clinical teams. By seeking to provide healthcare-specific workflows, managed services expertise, and responsive support operations, InterScripts aims to improve patient satisfaction, increase first-call resolution, and expand support availability without compromising quality or security. This case study examines Akron Children’s Hospital’s experience partnering with InterScripts to modernize patient-facing MyChart support operations.
If you don't have a login, getting started is easy.
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.