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2026 BEST IN KLAS
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Latent Health 2026
Simplifying the Patient Medication Access Journey with Enterprise Pharmacy Intelligence
Author
Mac Boyter
Author
Drew Partridge
Getting patients their needed medications involves increasingly complex operational processes, including prior authorizations, appeals, benefits investigations, and patient access. These workflows are frequently time-consuming and manual for pharmacies, creating administrative burdens that can slow care delivery. Latent Health leverages AI to automate and optimize these processes, with the goal of helping organizations improve efficiency, accelerate turnaround times, and support growth without adding staff. This report explores customer experiences with Latent Health’s platform, focusing on efficiency, outcomes, and partnership quality.
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Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.