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Middle East Revenue Cycle Management 2025
Early Insights on a Fragmented Landscape
Author
Everton Santos
Author
Jonathan Christensen
Author
Spencer Corbett
Healthcare organizations in the Middle East face major challenges with revenue cycle management (RCM). Saudi Arabia, who has the largest economy in the region, has recently transitioned from a public payer model to a private one, and across the Middle East, organizations encounter constantly shifting regulatory requirements that limit vendor investment and innovation. The demand for effective RCM solutions is urgent, but organizations are hindered by operational inefficiencies, functionality gaps, and data silos. To help organizations navigate this complex landscape, this report provides a high-level look at how respondents are approaching RCM, which vendors are being used, and what the biggest RCM challenges are. Data in this report comes from 42 unique healthcare organizations from 10 different countries (largely Saudi Arabia and the UAE) in the Middle East.
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Key Findings:
- Middle East Organizations Often Use Hybrid RCM Approach, Using EHR Vendors as the Starting Point; InterSystems Is Most Broadly Used
- Most Organizations in the Middle East Manage RCM Operations In-House; Over One-Third of Respondents Considering Outsourcing in the Future
- Charge Capture/Coding Most Commonly Adopted Functionality; Organizations Prioritizing Flexibility & Operational Efficiency
Writer
Natalie Hopkins
Designer
Nikki Christensen
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.