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Offshore Revenue Cycle Resources 2026
Examining the Advantages and Disadvantages of Leveraging Offshore Resources in Revenue Cycle Management
Author
Brittani Oliver
Author
Dan Czech
Healthcare delivery organizations (HDOs) continue to face significant financial pressures, including staffing shortages, rising labor costs, an evolving reimbursement landscape, and growing administrative complexity. These challenges are pushing leaders to consider offshore resources to reduce costs, access talent, and expand capacity. However, such resources bring concerns over quality, security, compliance, and patient experience. To provide clarity into healthcare’s experiences with and perceptions of offshoring, particularly in revenue cycle management (RCM), KLAS surveyed RCM leaders at 105 HDOs—predominantly health systems, hospitals, and physician practices—to understand how they are approaching these challenges.
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Writer
Elizabeth Pew
Designer
Natalie Jamison
Project Manager
Amanda Wind
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.