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Patient Engagement Ecosystem 2021
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Patient Engagement Ecosystem 2021
How Has The Industry Progressed?

March 25, 2021 | Read Time: 6  minutes

Current Time Inside Cache Tag Helper: 5/8/2021 5:09:14 PM and Model.reportId = 1647

Patient engagement technology continues to be offered by a large group of vendors aiming to solve varied, complex challenges—leading to the need for clarity about what capabilities vendors offer to meet provider and payer organizations’ core needs. This study, along with additional deep-dive content on KLAS’ website, seeks to show which vendors report the broadest capability sets, which vendors made the most progress over the last two years, and how the industry as a whole has matured. For reader ease, links to relevant online content are provided where applicable. Note that the data in this report is based on vendor-reported information.

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Current Time Inside Cache Tag Helper: 5/8/2021 5:09:14 PM and Model.reportId = 1647

Key Findings:

  1. GetWellNetwork, Vocera, Salesforce & CipherHealth Show Large Capability Growth through Development & Acquisitions
  2. Epic, Allscripts & R1 Report Broadest Capabilities among Acute Care–Focused Vendors
  3. For Ambulatory Practices, athenahealth, NextGen Healthcare, Luma Health & Mend Offer Broadest Patient Engagement Capabilities
  4. Vendors Not Yet Measured in Patient Engagement
  5. Industry Progress
  6. Patient Engagement Capabilities Index
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2021 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.