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Patient Perspectives on AI for Healthcare 2025
Optimism, Caution & the Call for Oversight
Author
Adam Cherrington
Author
Spencer Snyder
AI is rapidly reshaping healthcare, and patient trust will be key to its safe and responsible adoption. To understand how patients view AI, KLAS Research and Luma Health surveyed 1,006 patients nationwide in July 2025. The insights are designed to help healthcare leaders, technology vendors, and policymakers build AI solutions that align with patient expectations and support transparent, responsible use.
Writer
Carlisa Cramer
Designer
Jess Wallace-Simpson
Project Manager
Andrew Wright
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2025 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.