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Points of Light 2022 Case Study 3 Points of Light 2022 Case Study 3
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Points of Light 2022 Case Study 3
Streamlined Chart Retrieval Reduces Waste and Provider Abrasion

author - Boyd Stewart
Boyd Stewart
author - Lois Krotz
Lois Krotz
May 3, 2022 | Read Time: 1  minute

Current Time Inside Cache Tag Helper: 9/23/2023 8:32:09 AM and Model.reportId = 2905

In response to a growing volume of clinical-data requests, the collaborators in this case study worked together to streamline and automate the chart-retrieval process. Using a 100% digital chart-retrieval solution from Moxe, Payer Organization 3 is able to access complete, accurate clinical data from Novant Health and Healthcare Organization 3. By bringing all stakeholders to the table and creating relationships of trust, the collaborators have been able to improve satisfaction among members/patients, reduce frustration and manual work for the healthcare organizations, and improve ROI for the payer.

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Current Time Inside Cache Tag Helper: 9/23/2023 8:32:09 AM and Model.reportId = 2905

Key Findings:

  1. Executive Summary
  2. The Collaborators
  3. Points of Friction—Challenges to Be Solved
  4. Action Plan—How the Collaborators Worked Together to Reduce Friction
  5. Points of Light—Outcomes Achieved through Collaboration
  6. Lessons Learned
  7. What's Next?
author - Elizabeth Pew
Elizabeth Pew
author - Madison Moniz
Madison Moniz
author - Mary Bentley
Project Manager
Mary Bentley
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2023 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.