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Streamlining Behavioral Health Care Coordination Through Interoperable Data Exchange
Points of Light 2026 Case Study 13
Behavioral health providers at Western Arkansas Counseling and Guidance Center lacked real-time visibility into hospital and ED encounters and relied on manual clinical data submission for quality and risk adjustment reporting, limiting HEDIS and value-based performance visibility for Arkansas Total Care (a Centene Health Plan). The collaborators leveraged the statewide HIE (SHARE) to enable real-time ADT and CCD exchange. As a result, Western Arkansas Counseling and Guidance Center significantly improved post-discharge follow-up performance. Additionally, Centauri Health Solutions curated and transformed the clinical data so it could be immediately operationalized by the health plan for HEDIS performance and risk adjustment activities.
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This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.