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2026 BEST IN KLAS
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Streamlining Medical Record Retrieval Through Secure Digital Automation
Points of Light 2026 Case Study 16
Author
Mac Boyter
Author
Aurene Wilford
Florida Woman Care had a large backlog of medical record requests, exacerbated by manual workflows and limited staffing. This delayed quality reporting and created financial and regulatory risk for both the organization and their payer partners. To address these challenges, the organization partnered with Datavant to centralize request intake and automate record retrieval and delivery directly from the EHR. The collaboration resulted in a significant majority of requests being fulfilled digitally in 2025 and significant time savings for staff.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.