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Using a Payer-Agnostic Platform to Consolidate Workflows & Boost Provider Engagement
Points of Light 2026 Case Study 4
Author
Mac Boyter
Author
Aurene Wilford
Winn Community Health Center, Louisiana Blue, and Stellar Health deployed a unified, payer-agnostic platform that consolidated gap lists, embedded clear criteria, and enabled monthly micro-incentives tied to discrete clinical actions. Joint governance, shared data feeds, and integrated operational workflows gave providers a single source of truth and gave the payer organization real-time transparency into engagement and ROI. This collaboration improved HEDIS and Star performance; increased condition assessments to strengthen clinical documentation, HCC coding accuracy, and risk-adjustment data integrity; and reduced administrative burden across teams.
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Key Findings:
- Executive Summary
- The Collaborators
- Points of Friction—Challenges to Be Solved
- Action Plan—How the Collaborators Worked Together to Reduce Friction
- Points of Light—Outcomes Achieved Through Collaboration
- Lessons Learned—What Best Practices Can Other Organizations Replicate?
- What's Next?—Vision for the Future
Project Manager
Joel Sanchez
This material is copyrighted. Any organization gaining unauthorized access to this report will be liable to compensate KLAS for the full retail price. Please see the KLAS DATA USE POLICY for information regarding use of this report. © 2026 KLAS Research, LLC. All Rights Reserved. NOTE: Performance scores may change significantly when including newly interviewed provider organizations, especially when added to a smaller sample size like in emerging markets with a small number of live clients. The findings presented are not meant to be conclusive data for an entire client base.