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CTG Managed IT Services
Subject Expert
Daniel Zeitner
Research Director
Subject Expert
Daniel Zeitner
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Managed IT Services ##.#
50
##.#
100
Professional Services Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Loyalty
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Limited Data
Would you buy again (Yes|No)
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##%
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Limited Data
Likely to Recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Engagement Execution (1-9)
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Limited Data
Product
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Limited Data
Quality of Staff/Consultants (1-9)
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Limited Data
Strategic Ability (1-9)
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Limited Data
Relationship
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Limited Data
Vendor executive involvement (1-9)
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Limited Data
Strength of Partnership (1-9)
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Limited Data
Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Exceeds Expectations (Yes|No)
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Limited Data
Money’s worth (1-9)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
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Score Distribution
Mean
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1
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Facility Type
Standalone Facilities
Multi-site Facilities
8%
92%
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To help ensure KLAS ratings are always accurate, honest, and impartial, all vendors must adhere to the guidelines below:
- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
- ALL customers must simultaneously be invited to participate, not a selected sub-group (unless approved by KLAS). Your KLAS representative MUST receive a copy of the invitation sent to client contacts.
- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
- Do NOT provide any incentive to customer participants for evaluating a product through KLAS (cash, gift cards, random prize drawings, etc)
Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (67) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Operations, Services
We pretty regularly give Computer Task Group new use cases that they...
Manager
Relationship
Computer Task Group is flexible and communication based. They...
Manager
Services, Value
The nature of the business is that there is a fair degree of turnover,...
Manager
Operations, Services
We like to drive the strategy from our side. We don't rely on Computer...
Manager
Relationship
My satisfaction with the end-user experience for help-desk services...
Manager
Relationship
There can sometimes be issues. I would like to see Computer Task Group...
Manager
Relationship
When we were going through adjustments with security issues, Computer...
Manager
Relationship
If we separate Computer Task Group’s leadership from their agents, I'm...
Manager
Relationship, Services
Computer Task Group has been meeting their SLAs. However, I must say...
Manager
Relationship, Services
With Computer Task Group’s agents, there can be some turnover at...