Interactive Patient Systems 2023
09 May 23
| Adam Cherrington and Spencer Snyder
The digital transformation of healthcare has innovated the way patients receive care; this is especially evident in the emergence of digital patient rooms, which use technology to improve personalization, accuracy, and overall experience for patients and providers within the hospital. When properly developed, these digital patient rooms can also ease the staffing challenges many healthcare organizations face today. While vendors in the interactive patient systems space have traditionally focused on and still provide education and entertainment technology in the patient room, this report focuses on advanced digital patient room capabilities offered by these vendors by examining (1) which solutions have the broadest adoption across these advanced capabilities, (2) which solutions are viewed as most complete, and (3) what outcomes deep adopters are achieving.
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Analyst/Coordinator
Operations, Product
I know how to use the system. I'm able to teach other folks how to use...
Analyst/Coordinator
Relationship
The support is fantastic. I have used the vendor's support email so...
Analyst/Coordinator
Relationship
There were higher-ups we met with recently. They had secretaries I was...
Analyst/Coordinator
Value
I don’t know what we pay, but I wouldn’t want to get rid of the...
Analyst/Coordinator
Relationship, Product
I don’t have any concerns. The deeper I have gotten into my role and...
Analyst/Coordinator
Loyalty, Product
We have been upgraded since we have been here, and we are getting...
Analyst/Coordinator
Relationship
I can utilize the support email 24/7. There are weekends when I work...
Analyst/Coordinator
Relationship
When we have meetings, the vendor makes sure to send synopses and is...
Analyst/Coordinator
Relationship
I just recommended the vendor. Someone was asking who we used. They...
Analyst/Coordinator
Relationship
Anytime I have issues, the vendor is so quick to dive into a solution....