Latin America PACS 2024
15 October 24
| Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Manager
Relationship, Product
To improve our experience as a customer, GE HealthCare could improve...
Manager
Product
The biggest opportunity for product improvement is the design. I would...
Manager
Relationship
The vendor's main strengths are their support, responsiveness,...
Analyst/Coordinator
Relationship
GE HealthCare definitely has vision, and they have explained it to us....
Analyst/Coordinator
Operations
With the initial training, the vendor had on-site resources, and all...
Analyst/Coordinator
Culture, Operations
The vendor oversold what they were going to do and when they were...
Analyst/Coordinator
Product
There is scope for the system to be easier to use; the search criteria...
Analyst/Coordinator
Product
When we have had to get the PACS integrated with other things, that...
Analyst/Coordinator
Product
Stability and reliability are a problem. At one point, we had a PACS...
Analyst/Coordinator
Relationship
The vendor's responsiveness is pretty good. Once we log a ticket, they...