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All Categories chevron icon Services & Consulting chevron icon IT Outsourcing chevron icon Managed IT Services

HCTec Managed IT Services

Subject Expert
Daniel Zeitner
Research Director
KLAS Research Director - Daniel Zeitner
 
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Managed IT Services 2024: Which Firms Are Best Equipped to Fill Help Desk & AMS Needs?
Managed IT Services 2024:
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April 2024
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Overall Score    Filtered view: ##.#   Segment Average ##.#

Average for Managed IT Services ##.#
50
 
100
Professional Services Average for KLAS Rated Products ##.#

Single Physician

The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.

Component

Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.

Limited market share

This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.

Not primary

Solution is not the vendor’s lead product in the category but may still be purchased.

Regional

Solution for which the majority of data comes from organizations located in the same, small geographical area.

Superseded

Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.

Emerging technology

Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.

Market Energy

This is an indication of the relative considerations of Market Energy within the shown products from the

Decision Insights KLAS Data

Market Energy Levels:

Low Market Energy
Medium Market Energy
High Market Energy
Not Enough Data

Org Sample Size

  • n = total survey sample size
  • u = # of unique organizations surveyed
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Score Distribution
 
 
 Mean
9
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8
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7
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6
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5
##.#%
4
##.#%
3
##.#%
2
##.#%
1
##.#%
Facility Type
 
 
Standalone Facilities
Multi-site Facilities
38%
63%

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