Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
Latest Comments See all (29) comments Filtered view: (Canada) ##.#% ##.#% ##.#% Download as Excel
Director
Operations
There is no training from Intelerad. With each release upgrade, there...
Director
Relationship, Value
The customer service and support for IntelePACS alone is quite above...
Director
Loyalty, Value
Intelerad just about blew things, and we almost didn’t renew with...
Director
Culture
We have been using IntelePACS for a long time. We did a rather large...
Director
Relationship
If we call Intelerad's support people, things are very quick. They are...
Director
Relationship
We are always looking for decision support, but Intelerad doesn’t...
COO
Product
The product works well. It is fairly user-friendly.
COO
Value
The biggest opportunities for product improvement would be reducing...
Manager
Relationship
One key area for improvement would be support. We rarely need...
Manager
Relationship, Product
One of the most impactful enhancements would be the integration of...