Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
Latest Comments See all (50) comments Filtered view: (Large - 300K+ Studies) ##.#% ##.#% ##.#% Download as Excel
Director
Loyalty, Product
It is exciting what Optum is doing with Stratus Imaging. Stratus...
Director
Culture, Operations
Ongoing training for Radiology Solutions is very high. Optum does a...
Manager
Relationship
A few years ago, I was complaining about Optum’s support, and it has...
Manager
Relationship, Product
I really like Radiology Solutions. Radiology Solutions manages images...
Manager
Relationship
I would buy Radiology Solutions again. Optum tries to keep their...
Manager
Culture, Value
Everything is piecemeal for the version of Radiology Solutions we are...
Analyst/Coordinator
Relationship
A lot of times if there is an issue, we report it to Optum, but there...
Analyst/Coordinator
Product, Value
Our radiologists use Radiology Solutions, even though it is a clunky...
Analyst/Coordinator
Value
Optum charges for everything. There isn't anything in Radiology...
Analyst/Coordinator
Loyalty, Product
We haven't had new functionality in a long, long time for Radiology...