Optum/Change Healthcare Merger
16 August 22
| Boyd Stewart and Sam Eaquinto
In January 2021, Optum announced their intentions to acquire Change Healthcare. The merger remains unfinalized, however, as the US Department of Justice blocked the deal in February 2022 due to anticompetition concerns—such a merger would give UnitedHealth Group, Optum’s parent company and the nation’s largest insurer, access to rivals’ sensitive data. The legal proceeding is ongoing and scheduled to go to trial August 1, 2022. This report shares Optum and Change Healthcare customers’ reactions to the merger and their perceptions of its impact. Between March 2021 and April 2022, KLAS interviewed 48 individuals from 46 unique organizations; of these respondents, 9% are Optum customers, 56% are Change Healthcare customers, and 35% are customers of both vendors.
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Analyst/Coordinator
Operations, Product
ICU Medical's upgrades are good. Their upgrade staff is good.
Analyst/Coordinator
Relationship, Product
I have been told by ICU Medical that there are some enhancements and...
Analyst/Coordinator
Relationship
ICU Medical doesn't have much support. The people I worked with at ICU...
Analyst/Coordinator
Operations, Product, Value
Some integration issues came up with the Plum 360. The integration...
Analyst/Coordinator
Product
The rounding is done differently on the ICU Medical side versus our...
Analyst/Coordinator
Relationship
When we request enhancements from ICU Medical, the amount of time it...
Analyst/Coordinator
Relationship, Operations
In terms of ongoing phone and web support, ICU Medical does pretty...
Analyst/Coordinator
Product
The Plum 360 just doesn't have some of the functionalities we need to...
Manager
Product, Value
We recently went to an integration with our EMR, and I do like that....
Manager
Product
We upgraded the Plum 360 last year, and ICU Medical MedNet was...