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Cerner Suite
Subject Expert
Coray Tate
VP of Engagement
Subject Expert
Coray Tate
VP of Engagement
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Enterprise Software Suite Solutions ##.#
50
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Software Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Culture
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Keeps ALL promises (Yes|No)
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Product works as promoted (1-9)
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Part of long-term plans (Yes|No)
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Forecasted overall satisfaction (1-9)
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Ease of use (1-9)
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Supports integration goals (1-9)
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Product has needed functionality (1-9)
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Delivery of new technology (1-9)
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Quality of support (1-9)
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Avoids charging for every little thing (Yes|No)
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Drives Tangible Outcomes (1-9)
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Money’s worth (1-9)
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Facility Type
Standalone Facilities
Multi-site Facilities
35%
65%
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Latest Comments See all (703) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Manager
Operations
The system is pretty easy to use, and the vendor's training usually...
Manager
Loyalty, Product
Cerner gets the job done, but there are some things that I wish would...
Nurse
Culture, Value
Oracle Health forgot to build a lot of our financial charges. They...
Nurse
Operations
We didn't receive any real training from Oracle Health. The vendor...
Nurse
Relationship
Oracle Health is proactive as long as people are signed up for what...
Nurse
Relationship
If we can get the right person at Oracle Health's customer support,...
Nurse
Product
The codes that we have successfully built and loaded into the system...
Nurse
Operations
Oracle Health doesn't really support CommunityWorks Financials as...
Nurse
Relationship
Most of the providers do like the functionality in CommunityWorks...
Nurse
Relationship
Our person from Oracle never really engages with regular calls. I know...