Latin America PACS 2024
15 October 24
| Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Manager
Operations
Philips needs to know their own product better. We had an upgrade a...
Manager
Relationship
Philips' service and support are very good. We deal with one specific...
Manager
Relationship
One of the biggest opportunities for product improvement would be...
Manager
Product
The vendor’s strongest features include their software's seamless...
Director
Loyalty, Product
The solution is pretty easy to use, but it is dated. The vendor...
Director
Loyalty, Relationship
The executive involvement with the vendor has changed. The executives...
Director
Relationship, Product
In a quick summary, our experience with Philips has been stable, but...
Director
Value
The system is not expensive, but the vendor certainly charges me for...
Director
Relationship
We have moved certain imaging things over to another vendor due to...
Director
Relationship
There haven't been any surprising improvements or service degradations...