Latin America PACS 2024
15 October 24
| Blake Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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Manager
Relationship
We are very unsatisfied with Philips’ management team. Our jobs are...
Manager
Operations
Philips’ training was not so bad, and Image Management Vue PACS'...
Manager
Loyalty
We are changing to a new product because we are totally not satisfied...
Manager
Relationship, Product
Philips' biggest strength is their quick response to problems. I like...
Manager
Relationship
To improve my experience, Philips could have more interactivity with...
Manager
Product
What I like most about the product is its quality and how it works. It...
Manager
Culture, Relationship
Sometimes the people who I am in contact with at the vendor have to...
CIO
Product
Image Management Vue PACS is a very good product. It is stable. But I...
CIO
Product
Image Management Vue PACS is a good product. The physicians and...
CIO
Relationship
When we call Philips' support people, they react. I would prefer not...