Latin America PACS 2024
15 October 24
| Chloe Jensen and Eder Lagemann
The PACS market in Latin America is evolving—vendors have expanded or reestablished their customer bases in certain countries, and some healthcare organizations are considering replacing products that aren’t meeting expectations. An update to KLAS’ 2021 research , this report examines vendors’ regional footprint and performance in Latin America. Altogether, customer satisfaction feedback was collected from 127 respondents, representing 95 separate organizations in 12 countries and territories. Insights are examined first for Latin America as a whole, then for Brazil, and then for other countries throughout the region, collectively referred to as “other Latin American countries and the Caribbean.”
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CIO
Operations
There really isn’t any training for Patient and Consumer Health...
CIO
Product
We would like to have a better way to view reports. They need to be...
CIO
Loyalty
MEDITECH has a whole new redesign of the portal that they are working...
CIO
Product
Messaging and communicating with providers on the solution is easy as...
CIO
Relationship, Product
MEDITECH could allow the customer some level of customization in the...
CIO
Loyalty, Product
The issue is not so much the portal functionality, but we do struggle...
CISO
Loyalty
I don't think that our overall satisfaction with the product is going...
CISO
Product
MEDITECH's portal isn't terrible, but many organizations use different...
Analyst/Coordinator
Relationship, Product
We have had a few little issues with this solution. We are still...
Analyst/Coordinator
Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to...