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Benjamin Cassity
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
Low Market Energy | |
Medium Market Energy | |
High Market Energy | |
Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Score Breakdown (1 Year) Filtered view:
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
Latest Comments See all (11) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Loyalty
Initially, we were only using the system for some of our reports. At...
Director
Culture, Value
In terms of costs, the vendor does a pretty standard maintenance...
Director
Product
We did an upgrade for the system a few years ago, and ever since that...
Director
Loyalty
SAP isn't part of our long-term plans. I would like to take all of our...
Director
Culture, Value
When I think about the money paid for delivering value to customers,...
Director
Product
The product is a reporting tool, and it does okay with that. It...
Director
Product
Even though SAP makes the product nice for self-service reporting,...
Director
Relationship
The vendor would like all of their customers to move over to their...
Director
Operations, Product
The product is buggy. Its web intelligence does what it is supposed to...
Director
Relationship
Our admins are the ones who bring most of our issues to the vendor by...