Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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Manager
Operations, Product
When we did a system upgrade recently, we were a couple of versions...
Manager
Value
I'm hoping Sectra improves things this year. We want them to stop...
Manager
Culture, Value
Sectra has really been nickel-and-diming us. They tell us that...
Manager
Relationship
Sectra has regressed as a vendor this year. They are growing very...
Manager
Relationship
When we opened up a couple of tickets with Sectra recently, we didn’t...
CIO
Product
Sectra's product is innovative and streamlines workflows.
CIO
Product
The native dictation system for our region's market could be improved.
CIO
Relationship
The vendor has great customer service and follow-up.
Manager
Product
It is not possible to launch both the test and production clients...
Manager
Operations, Product
The radiologists like the ease of use of the system. The display...