Canada PACS 2024
12 March 24
| Kevin Huang and Steve VanWagenen
Many healthcare organizations in Canada have been using their PACS for years. Since the outbreak of the COVID-19 pandemic, KLAS has seen potential-replacement rates for Canada PACS solutions increase to a historic high, where more than one-third of interviewed organizations are actively looking to replace their PACS. This report examines vendors’ performance and the customer experience in Canada to help organizations understand the strengths and weaknesses of available options in the market.
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COO
Product
We have had a lot of people complain lately that the WellSky system is...
COO
Loyalty, Value
WellSky is not putting any money into the hospice program because they...
COO
Relationship
When we call the WellSky support people, we are on hold for quite some...
COO
Value
If someone wants any integration with WellSky's software or if someone...
Manager
Operations
Training for the system hasn't been an issue. However, I can't say...
Manager
Product
The problem with WellSky Hospice is that it doesn't integrate with our...
Manager
Value
WellSky keeps updating things in the system and building new aspects,...
Manager
Relationship
When a vendor is in technology and call centers, they can be swamped...
Manager
Relationship, Operations
WellSky is really proactive. The hospice area has a set of data that...
Manager
Relationship
We have a lot of questions for WellSky's executives about changes we...