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Tegria Managed IT Services
Subject Expert
Daniel Zeitner
Research Director
Subject Expert
Daniel Zeitner
Research Director
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Overall Score Filtered view: ##.# Segment Average ##.#
Average for Managed IT Services ##.#
50
##.#
100
Professional Services Average for KLAS Rated Products ##.#
Single Physician
The product does not have 15 surveys from facilities with 2-10 physicians, but has at least 15 when including surveys from single physician facilities.
Component
Solution that typically includes most but not all components that comprise a complete system or that serves only a subset of the market.
Limited market share
This solution does not have a sufficient number of live customers to qualify for a Best in KLAS ranking.
Not primary
Solution is not the vendor’s lead product in the category but may still be purchased.
Regional
Solution for which the majority of data comes from organizations located in the same, small geographical area.
Superseded
Legacy solutions or other solutions that are not generally marketed or whose marketing is superseded by another solution in the same category.
Emerging technology
Solution is new/emerging and has yet to meet standard data level qualifications. Designation will be removed once solution meets the qualifications.
Market Energy
This is an indication of the relative considerations of Market Energy within the shown products from the
Decision Insights KLAS Data
Market Energy Levels:
| Low Market Energy | |
| Medium Market Energy | |
| High Market Energy | |
| Not Enough Data |
Org Sample Size
- n = total survey sample size
- u = # of unique organizations surveyed
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Provider Organizations
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HIT Companies
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Score Breakdown (1 Year) Filtered view:
Loyalty
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Limited Data
Would you buy again (Yes|No)
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##%
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Limited Data
Likely to Recommend (1-9)
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Limited Data
Overall satisfaction (1-9)
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Limited Data
Operations
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Limited Data
Engagement Execution (1-9)
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Limited Data
Product
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Limited Data
Quality of Staff/Consultants (1-9)
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Limited Data
Strategic Ability (1-9)
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Limited Data
Relationship
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Limited Data
Vendor executive involvement (1-9)
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Limited Data
Strength of Partnership (1-9)
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Limited Data
Value
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Limited Data
Avoids charging for every little thing (Yes|No)
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Limited Data
Exceeds Expectations (Yes|No)
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Limited Data
Money’s worth (1-9)
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Limited Data
Drives Tangible Outcomes (1-9)
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Limited Data
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Score Distribution
Mean
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1
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Facility Type
Standalone Facilities
Multi-site Facilities
33%
67%
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- Coordinate encouragement efforts with KLAS. Please notify KLAS before inviting client contacts to participate. Aligning with KLAS’ efforts optimizes the response.
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- You may utilize the sample email template to encourage customers to respond to KLAS’ invitation.
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Aside from the KLAS-coordinated encouragement outlined above, all online evaluations received as a result of vendor encouragement will be quarantined until KLAS validation and bias checks are satisfied. Evaluations deemed to be cherry-picked or biased are discarded.
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Latest Comments See all (55) comments Filtered view: ##.#% ##.#% ##.#% Download as Excel
Director
Loyalty, Services
Tegria is always very in tune with what our organization is doing, how...
Director
Relationship, Services
Tegria is very highly engaged. We meet and do check-ins regularly. We...
Director
Operations, Services
Tegria handles break fix optimization projects, including upgrades and...
Director
Operations, Services
I would like Tegria to be more efficient with knowledge-transfer...
Director
Loyalty
If someone were looking at this service, I would say to probably look...
Director
Loyalty, Services
The response time from Tegria is not appropriate when we put in a...
Director
Relationship, Services
When we built the program, I worked with Tegria a lot, and they were...
Director
Relationship
Our partnership with Tegria is just in the middle of the range....
Director
Value
Tegria's services fit the needs of a select number of patients who...
Director
Relationship
Tegria’s staff and consultants are great. Back when the firm...