Model.IsUpcomingAward = False Model.IsLoggedOut=False Model.PassedInYear=2021 Model.LastYear=2024 Model.ShowLoggedOut=True
 
 
 
2021 Best In Klas
 

Customer Relationship Management (CRM)

 
 
 
 
 
 
 
A+ = >95.0
A = 91.0-94.9
A- = 88.0-90.9
B+ = 85.0-87.9
B = 81.0-84.9
B- = 78.0-80.9
C+ = 75.0-77.9
C = 71.0-74.9
C- = 68.0-70.9
D+ = 65.0-67.9
D = 61.0-64.9
D- = 58.0-60.9
F = <58.0
 
 
Ranked Solutions
Category average: 77.9
Software average: 82.4
Grading Scale

Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Trend
(2020-2021)
Culture
Loyalty
Operations
Product
Relationship
Value
                   
Salesforce
CRM  
KLAS comments icon
84.1
n=19
0%
B
A-
B
B+
B
C
         
 
 
 
 
 
Evariant, a Healthgrades company
Patient Engagement  
73.5
n=18
N/A
D+
C
C-
C
C+
B-
 
50.0
100.0
 
Company/solution
Trend
(2020-2021)
KLAS Culture Icon
Culture
KLAS Loyalty Icon
Loyalty
KLAS Operations Icon
Operations
KLAS Product Icon
Product
KLAS Relationship Icon
Relationship
KLAS Value Icon
Value
                 
Salesforce
CRM
 
84.1
n=19
KLAS comments icon  COMMENTS
    0%
B
A-
B
B+
B
C
Evariant, a Healthgrades company
Patient Engagement
 
73.5
n=18
    N/A
D+
C
C-
C
C+
B-
Company/solution
 
Censinet assessment N/A
 
culture
B
loyalty
A-
operations
B
product
B+
relationship
B
value
C
 
KLAS comments icon  COMMENTS
Evariant, a Healthgrades company
Patient Engagement
73.5
n=18
 
Censinet assessment N/A
 
culture
D+
loyalty
C
operations
C-
product
C
relationship
C+
value
B-
 
 
 
 
 
SolutionsNotRanked_Symbol  
Solutions Not Ranked
 


L      
Company/solution
Overall performance score
(100-point scale)
Total
evaluations
Culture
Loyalty
Operations
Product
Relationship
Value
                 
Epic
Customer Relationship Management/Call Management * [C]
L
83.3
n=6
B+
A-
B-
B-
B
B-
 

L      
Company/solution
Overall performance score (100-point scale)
Total
evaluations
     
Epic
Customer Relationship Management/Call Management * [C]
L
culture
B+
loyalty
A-
operations
B-
product
B-
relationship
B
value
B-
83.3
n=6
 

L      

Company/solution
Epic
Customer Relationship Management/Call Management * [C] L
83.3
n=6
culture
B+
loyalty
A-
operations
B-
product
B-
relationship
B
value
B-
 
 
 
 
 
 
Related Reports
 
 
 
 

Past Customer Relationship Management (CRM) Awards