Salesforce CRM Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Value
Salesforce CRM is way overpriced, but the vendor is transparent about charges. We know what we get.
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Relationship
Salesforce is always innovating and trying to develop.
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Product
We utilize Salesforce for our member services and provider services, where call representatives...
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Relationship, Operations
Salesforce has gotten much stronger when it comes to training. They're just much more on top of it,...
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Product
Salesforce’s whole thing is that they say their system is never going to be an electronic health...
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Relationship, Product
Salesforce seems to have a new buzzword every year that they're focused on. I'm not sure what...
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Culture
Salesforce has complex and challenging pricing. It's just really matrix pricing. They're working on...
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Operations
The only reason I don't give Salesforce’s training the top score is that there's so much, and it's...
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Product, Value
Salesforce simplifies a lot of our business processes. It helps break down silos between different...
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Product
The quality of the product is as good as we have made it. It is our internal design that has made it...
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Culture
The customer service team is very sales driven with an inside sales approach to customer service....
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Product
Salesforce's product is very pliable and has a lot of customization. We have been using it for...
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Relationship, Product
With Salesforce CRM, we are able to look at the number of different calls that we are receiving...
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Operations, Product
If someone were looking to implement Salesforce CRM, I would tell them to work with a third party...
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Product
Things are going really well with Salesforce CRM. It is a really good product. We use it in various...
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Product
The ease of customization is what I like most about the product; we have been able to really fit the...
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Relationship, Value
With the premium plan, we actually get support directly through Salesforce. Having used that in the...
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Product
Salesforce CRM is a product that lets us do just about anything if we have the time and resources to...
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Relationship
Salesforce needs to have stronger client relations. We really haven't heard from our account...
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Loyalty, Value
Our previous solution cost significantly less than Salesforce CRM, and it drove the same outcomes.
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Relationship, Operations
In terms of proactivity, if we were to reach out, Salesforce would help point us in the right...
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Operations
Salesforce doesn't do training directly, but they have a great platform called Trailhead. For what...
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Operations
Salesforce doesn't really train us on anything. But Salesforce has classes that we can take.
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Value
We are just not leveraging a lot of Salesforce’s stuff because we can't afford it. The issue is not...
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Loyalty, Value
Salesforce absolutely nickel-and-dimes us. That is one of the reasons we are getting rid of them....
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Relationship
All Salesforce gives us are people who want to upsell us, but they can't really solve any of our...
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Operations
Salesforce is about third-party implementers. Salesforce doesn't do anything. They just sell their...
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Culture, Relationship
Salesforce keeps all their promises. However, promises have not been kept with the partnership...
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Value
Salesforce CRM is a little bit expensive. We have to have the right internal development and change...
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Culture
Salesforce has not kept all their promises when it comes to features and general requests that we...
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Culture, Value
Salesforce has changed the basis of how they charge for certain things. Since we have been clients...
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Culture
Salesforce is very strong in their sales and vision. We are seeing the return on investment with the...
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Operations, Product
If users are trained in using Salesforce CRM, then the solution is easy to use. However, if users...
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Relationship
Salesforce CRM is good enough. It runs stably. We brought on a couple of new contractors, and they...
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Value
My only gripe with Salesforce is that they don’t avoid nickel-and-diming us. I understand that they...
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Operations
Salesforce wasn't too involved in the implementation. Our implementation partner helped us implement...
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Product
We have had a couple of instances where we have been down for a while, but Salesforce CRM has been...
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Culture, Relationship
Salesforce is always reaching out to sell new products, so it is hard to differentiate between being...
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Product, Value
Salesforce CRM definitely meets my expectations and allows us to grow our business. I feel pretty...
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Value
Salesforce charges a lot because everything is about revenue for them.
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Relationship, Operations
Salesforce has their Trailhead platform and things like that, so they are very good about training...
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Operations, Product
We get good results from Salesforce CRM. We were able to put most of our workflows for certain...
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Operations
I would give our Salesforce implementation partner a low rating because when we started on the...
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Operations
We have some FTEs on our team who are Salesforce certified, so they actually do the training....
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Operations
Since Salesforce CRM has been live, it has just been a blank slate, so we have a couple of folks who...
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Culture, Relationship
The Salesforce executives are not very involved with us. We have some vendors who invite us to...
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Culture, Value
With Salesforce, any new feature we want is a separate cost and a separate build. Salesforce charges...
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Value
Salesforce has a line item or a stock keeping unit for so many different things, and they are...
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Operations, Product
Salesforce CRM is only as good as the build, so the implementation partner we work with and how much...
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Product
Salesforce CRM's ease of use has a lot to do with an organization's independent build, but the user...
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Relationship, Operations
When we need to go to Salesforce for support during an implementation, their support team isn't too...
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Relationship
I work with all levels of people at Salesforce. They are a massive organization, so it is hard for...
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Relationship
Our entire platform completely shut down once because of an issue, and none of our users could log...
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Value
If an organization wants a best-in-class system that they can control, then Salesforce CRM is the...
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Operations
Salesforce could be more proactive on the training side by getting users trained earlier rather than...
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Relationship, Operations
Salesforce was very helpful in controlling a lot of things during our implementation. We have very...
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Commentary Summary
Comment Type Breakout