Salesforce CRM Commentary
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Subject Expert
Chandler Katschke
Associate Engagement Partner
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User Commentary
Loyalty
Salesforce CRM is maybe part of our long-term plans. There's some discussion about moving to Epic...
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Relationship, Product
We use Salesforce CRM instead of Epic's Cheers module for our population health initiatives. We do...
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Loyalty, Product
We are using Salesforce CRM for all our nonclinical patient communications and scheduling workflows....
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Relationship
When we have a need to engage Salesforce with support, they are responsive. They deescalate...
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Value
In our case, the return is worth the investment because we're able to engage in significant pricing...
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Culture, Value
Salesforce is sometimes fair and transparent with their charges. At renewal time, there always seems...
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Product
Salesforce CRM is an extensible platform, so it's really a foundation as a tool set. Even beyond...
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Relationship
Salesforce is clearly innovating. We do see the results of that innovation. The vendor is...
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Operations
I rate Salesforce’s training program lower because we don't rely on Salesforce a whole lot for that....
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Relationship
It's clear that Salesforce’s intent around partnership is to resolve our challenges and help us...
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Product
We can do whatever we want. We can use out-of-the-box functionality or build custom code on top of...
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Value
Salesforce CRM is really expensive, but it is really powerful. It’s a Ferrari, so I would always...
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Culture
We have to do a lot of negotiating with Salesforce when we do our renewals. The account executives...
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Operations
Salesforce CRM has good documentation, but it requires a lot of research on our side, so we have to...
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Value
Salesforce CRM is way overpriced, but the vendor is transparent about charges. We know what we get.
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Relationship
Salesforce is always innovating and trying to develop.
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Product
We utilize Salesforce for our member services and provider services, where call representatives...
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Relationship, Operations
Salesforce has gotten much stronger when it comes to training. They're just much more on top of it,...
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Product
Salesforce’s whole thing is that they say their system is never going to be an electronic health...
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Relationship, Product
Salesforce seems to have a new buzzword every year that they're focused on. I'm not sure what...
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Culture
Salesforce has complex and challenging pricing. It's just really matrix pricing. They're working on...
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Operations
The only reason I don't give Salesforce’s training the top score is that there's so much, and it's...
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Product, Value
Salesforce simplifies a lot of our business processes. It helps break down silos between different...
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Product
The quality of the product is as good as we have made it. It is our internal design that has made it...
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Culture
The customer service team is very sales driven with an inside sales approach to customer service....
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Product
Salesforce's product is very pliable and has a lot of customization. We have been using it for...
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Relationship, Product
With Salesforce CRM, we are able to look at the number of different calls that we are receiving...
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Operations, Product
If someone were looking to implement Salesforce CRM, I would tell them to work with a third party...
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Product
Things are going really well with Salesforce CRM. It is a really good product. We use it in various...
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Product
The ease of customization is what I like most about the product; we have been able to really fit the...
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Relationship, Value
With the premium plan, we actually get support directly through Salesforce. Having used that in the...
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Product
Salesforce CRM is a product that lets us do just about anything if we have the time and resources to...
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Relationship
Salesforce needs to have stronger client relations. We really haven't heard from our account...
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Loyalty, Value
Our previous solution cost significantly less than Salesforce CRM, and it drove the same outcomes.
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Relationship, Operations
In terms of proactivity, if we were to reach out, Salesforce would help point us in the right...
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Operations
Salesforce doesn't do training directly, but they have a great platform called Trailhead. For what...
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Operations
Salesforce doesn't really train us on anything. But Salesforce has classes that we can take.
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Value
We are just not leveraging a lot of Salesforce’s stuff because we can't afford it. The issue is not...
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Loyalty, Value
Salesforce absolutely nickel-and-dimes us. That is one of the reasons we are getting rid of them....
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Relationship
All Salesforce gives us are people who want to upsell us, but they can't really solve any of our...
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Operations
Salesforce is about third-party implementers. Salesforce doesn't do anything. They just sell their...
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Culture, Relationship
Salesforce keeps all their promises. However, promises have not been kept with the partnership...
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Value
Salesforce CRM is a little bit expensive. We have to have the right internal development and change...
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Culture
Salesforce has not kept all their promises when it comes to features and general requests that we...
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Culture, Value
Salesforce has changed the basis of how they charge for certain things. Since we have been clients...
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Culture
Salesforce is very strong in their sales and vision. We are seeing the return on investment with the...
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Operations, Product
If users are trained in using Salesforce CRM, then the solution is easy to use. However, if users...
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Relationship
Salesforce CRM is good enough. It runs stably. We brought on a couple of new contractors, and they...
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Commentary Summary
Comment Type Breakout