Salesforce CRM
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Subject Expert
Adam Cherrington
Research Director
Commentary Summary
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User Commentary
When someone starts dealing with Salesforce, the product is a tangled web, and it is challenging....
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Salesforce charges us for every little thing. They are very expensive.
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Salesforce's strengths are knowing the digital environment and thinking about the customer first and...
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The Salesforce sales process was painful. They wanted to upsell us the best product in the world,...
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We don't have problems with Salesforce CRM. It is a basic system, and it works. I haven't heard any...
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Salesforce is pretty reliable in terms of delivering new functionality and improving existing functionalities....
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Salesforce's pricing model needs work. Their prices are high compared to the rest of the industry.
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Salesforce sells us a product, but they don't necessarily provide us with a lot of service after...
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Salesforce has great resources online. Those are pretty good. I would like to see more videos from...
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It took us a long time to work out our single sign-on process for Salesforce. That process took a...
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I would tell other healthcare organizations that are interested in the system that they will need a...
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Salesforce definitely charges for everything. I feel like we get nickel-and-dimed, and the product...
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Asking Salesforce questions is like pulling teeth. They are okay with eventually getting back to us,...
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Salesforce CRM is fairly user friendly, but I don't think it is perfect. I definitely think it could...
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We don't really use Salesforce's support a lot, but when we do call the vendor, they are pretty...
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The Salesforce product is doing wonders for the organization. There is always another piece that is...
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Salesforce lives up to the "sales" in their name because every time we talk to our account...
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We have to have the right team in place. We have hired folks over the years who are doing wonders...
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Most of what we do with the vendor is around our ticketing system and issues we are having, so it is...
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I am very much a supporter of Salesforce CRM. I don’t think the product is right for every...
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Salesforce CRM has pretty much automated every point of data collection for us. We are now in a...
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Customers can easily fall into a nickel-and-diming trap with Salesforce. Prior to going live, we...
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In the implementation, we ended up hiring a consultant because we didn’t have internal resources...
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We have a comprehensive, per user license for the system. Some of the vendor's charges for community...
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The vendor provided us with a bit of support during our implementation, but they mostly just hooked...
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The vendor's support teams are very helpful. There are some things that they can't resolve though,...
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I am very happy with the system. It has a learning curve, but once people figure that out, it is...
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The vendor could add new user tutorials to the system or the app. It would be really helpful to be...
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The system has a long list of enhancement requests. Salesforce has done a good job of delivering new...
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Salesforce has created a very flexible product that meets a lot of needs. We have customized it for...
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Salesforce does keep their promises, but it is really up to us to keep them. The system does just...
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I don't feel like Salesforce nickel-and-dimes us. They don't hit us up for the little things that we...
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We haven't used Salesforce's implementation services. We have always gone with a partner....
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Salesforce has brought MuleSoft to the table. That has greatly helped the system with its...
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Our experience with Salesforce CRM has been transformational. The solution has given us a toolkit...
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From a technological standpoint, we are trying to develop a team and create an execution model for...
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We are trying to use Salesforce CRM as a unifying engagement platform to serve multiple strategic...
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Salesforce CRM's ease of use depends on what we build and what our users are delivering. The...
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Salesforce CRM is a mature platform. It has been around for decades, and the way that its verticals...
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We have a support representative at Salesforce who we work with, so we have a way to open tickets...
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I have seen great attentiveness and involvement from our Salesforce account executives. When we...
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There is some room for Salesforce CRM to grow, but I expect that our satisfaction will be the same...
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Salesforce's product is very expensive. Everything comes with a hefty price tag. Their Marketing...
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Salesforce's support team is nonexistent. They just have a sales team. All of the product support...
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Unfortunately, once the Salesforce product is installed, there are always add-ons that we must...
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Salesforce is expensive, but we have a good idea of what we are paying for. Salesforce charges for...
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I have used Salesforce's system for years. It is still the best product out there for CRM in our...
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The Salesforce executive team is pretty strong. The executives do a good job with customer service,...
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Salesforce is good with integration. We have integrated a ton of clinical data and digital...
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We would buy Salesforce CRM again, but how we handle the product would change. We can do so much...
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There aren't a lot of problems for end-user use. We use the train-the-trainer process, so we work...
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Salesforce gives us notifications of issues and tells us when they are doing internal work in a...
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The system is an open slate. We designed it specifically for our use cases and goals. We took data...
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There is a lot of vaporware in the sales demonstrations from Salesforce. We thought we could do a...
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The way Salesforce contracted the product was not very transparent. For some add-ons, we paid a...
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The product’s price is way too expensive. Salesforce is known in the industry for their prices....
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The product has some design issues because it comes from a sales data model. Salesforce has tried to...
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We had a great account representative from Salesforce who was very proactive and reached out to us....
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Salesforce tells us how flexible the system can be and how they can pretty much automate anything...
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Salesforce has a huge number of modules, and they all cost extra. That is the whole...
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Salesforce has a product called Trailhead. We can go online and get trained on anything in...
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We used to take paper applications in the field. Our sales team would be meeting new Medicare...
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If I went to Salesforce and said we wanted to do something, they would find a way to meet that need....
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I have an internal team here, and they do a lot of troubleshooting themselves. When our Salesforce...
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A negative is that Salesforce is constantly barraging us with more products. Every time I am on a...
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Salesforce has integrated their solutions with a couple of different systems that we use, and that...
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We have to do quite a bit of training for anybody to use Salesforce's products. There are some...
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Salesforce's bread and butter is that they are constantly looking, innovating, changing, and updating....
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When Salesforce's technology hits the road and users have to work through logistics, that is when...
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We are still hot and heavy with COVID-19, so my overall satisfaction with Salesforce could be...
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I would encourage Salesforce's executives to remember that there is always time. In our pressured...
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If COVID-19 ever ends, the state may look at a different vendor or another product from Salesforce...
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The vendor made a lot of trainings available for the product when we were going live, but the...
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We are learning about Salesforce CRM. We have a fabulous, big-picture perspective of all of its...
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Salesforce CRM's setup isn't intuitive at all. For most big projects, there is no way to figure...
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It has been very hard for us to get the interaction that we need from Salesforce CRM, but the vendor...
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There is a myriad of different things that Salesforce offers. They could have better communication...
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Salesforce does not nickel-and-dime us. Everything falls under the contractual agreements.
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Salesforce CRM’s ability to integrate with other products is helpful. It is integrated with some of...
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Salesforce’s executives could be reaching out more to get temperature checks on where we are.
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Salesforce needs to be sunsetting products that used to use Java. There are functionalities existing...
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There are two broad ways to approach the solution's use. One is the conventional cell-service...
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A challenge for a lot of folks that isn't unique to the solution is the link between the decision to...
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We have a lot of integrations that go to and from Salesforce CRM. Salesforce CRM is our primary...
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Salesforce doesn’t provide every functionality we need. We are looking into a product right now to...
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Salesforce is very communicative on outages other than planned maintenance. I don’t have to interact...
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I have yet to work with anybody at any type of executive level. I have had very little...
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Salesforce doesn’t nickel-and-dime us. They are being pretty good with our price point and with the...
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I would definitely recommend Salesforce CRM. If an organization needs a stable CRM system and has a...
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We are pretty much ingrained with Salesforce, and I don’t see us leaving anytime soon. Our...
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The upgrades in Salesforce CRM have been great. Salesforce gives us enough time to do adequate...
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The only complaints that I have heard, and these are few and far between, are just about being able...
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Salesforce is an innovative company. Salesforce transforms the way that their customers do business...
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The solution just works. Once we installed it and turned it on, we didn't have a lot of issues. The...
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We just went through an implementation, and we received great support from Salesforce during that process....
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Salesforce CRM is part of our long-term plans. In the future, we will use this solution for...
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When the COVID-19 pandemic started, we had to quickly find a solution so that the public could make...
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When we started with Salesforce CRM, I advised that the vendor shouldn't make everyone an admin and...
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Salesforce charges users for everything that they do. Salesforce CRM is a very expensive solution,...
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