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User Commentary

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Director

Functionality and Upgrades

We had tools in place that hadn’t really been used before the pandemic. When COVID-19 hit, we...

Jan 2021
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Director

Functionality and Upgrades

There are some areas that could use improvement. When Salesforce came out with Salesforce Lightning,...

Jan 2021
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Director

Interfacing and Integration

Integration between Salesforce CRM and our EMR is a little bit of a struggle. The systems don’t have...

Jan 2021
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Director

Service and Support

Salesforce has multiple levels of support for us. We have a success manager who is very good and...

Jan 2021
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Director

ROI / Cost (care and feeding)

From the perspective of the total cost of ownership, Salesforce really gives the best value because...

Jan 2021
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Director

Other Observations & Comments

It is pretty clear what is in the agreement up front, but Salesforce does like to have lots of sales...

Jan 2021
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Director

Functionality and Upgrades

The product fulfills a specific role and does exactly what it needs to do. We are on cruise control....

Jan 2021
(0)
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Director

Service and Support

Every software vendor is probably guilty of having vaporware and overselling new products, but I...

Jan 2021
(0)
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Director

Implementation and Training

Salesforce's rollouts are great. They give us plenty of warnings and time to prepare. We haven't had...

Jan 2021
(0)
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Director

Service and Support

Salesforce has been great at supporting us during COVID-19. We haven't had a lot of needs, but they...

Jan 2021
(0)
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Director

Functionality and Upgrades

We like the flexibility of the core platform. The product does what we need it to do. I like that...

Jan 2021
(0)
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Director

Interfacing and Integration

The integration between the core things of the Salesforce platform and the components in our website...

Jan 2021
(0)
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Director

Relationship

In addition to the technical support, Salesforce has success managers who check in on us. The...

Jan 2021
(0)
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Manager

Functionality and Upgrades

Salesforce does not do the implementations. People have to have an implementation partner. We...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

The more that we put into place, the more we want to do with the system. A lot of the time, that...

Dec 2020
(0)
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Manager

Service and Support

When my team has to open a support ticket, getting a solution usually takes a long time, and the...

Dec 2020
(0)
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VP/Other Executive

Service and Support

Salesforce's delivery is awesome and incredible. In our relationship, they understand our business,...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

I can develop apps pretty quickly. IT business solutions can be developed in weeks. We are doing...

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The product meeting all of our needs is never perfect with these vendors, but the product quality is...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

We have a hodgepodge of products when it comes to member engagement. We have a vision out there of...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I do like the SaaS model of Salesforce. That has helped us have easy, simple success by not having...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Salesforce has a great position in the industry. They have enough people and enough resources to...

Dec 2020
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VP/Other Executive

Functionality and Upgrades

It would be great for Salesforce to break down their tool into more manageable bites. It is just so...

Dec 2020
(0)
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Director

ROI / Cost (care and feeding)

Salesforce doesn't really nickel-and-dime us. We knew what we were buying into. The dollar figure is...

Dec 2020
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Director

Relationship

Salesforce is one of our favorite vendors. They are incredibly invested in our account, and someone...

Dec 2020
(0)
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Director

Relationship

Salesforce is pretty good at being proactive. It has been a long time since we have had an issue...

Dec 2020
(0)
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Manager

Technology

This product is a well-liked product and will probably be a part of our long-term plans. The data...

Dec 2020
(0)
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Manager

Functionality and Upgrades

Salesforce has added the Einstein functionality and some email functionality. They keep up with the...

Dec 2020
(0)
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Manager

Implementation and Training

Salesforce doesn't really train us. We are allowed to talk with people. If we want to learn about...

Dec 2020
(0)
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Manager

Relationship

Salesforce is difficult to get in touch with. They are a huge organization. They want to push us...

Dec 2020
(0)
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Manager

Other Observations & Comments

We get nickel-and-dimed, but we pay for a Cadillac. Whether I recommend this product to a peer would...

Dec 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don't see any changes coming from Salesforce, and I don't expect them to be proactive. I expect...

Dec 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Salesforce didn't have a lot of products and services that were aligned with our approach to...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Salesforce CRM is a standalone product. It sits completely outside of the EMR. As part of the...

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

Salesforce is an incredibly expensive vendor, and they have an exponential cost model. The more we...

Nov 2020
(0)
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VP/Other Executive

Other Observations & Comments

The likelihood of me recommending Salesforce CRM would be very dependent on the organization's...

Nov 2020
(0)
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COO

Service and Support

Salesforce's platform has been excellent at supporting us through COVID-19. The platform has been...

Oct 2020
(0)
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COO

Functionality and Upgrades

Salesforce CRM is embedded into our organization. We use it to close sales, onboard and offboard...

Oct 2020
(0)
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Director

Functionality and Upgrades

I haven't seen anything from Salesforce that is specifically for healthcare that we could leverage...

Oct 2020
(0)
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COO

Functionality and Upgrades

Salesforce does an excellent job. They are probably one of the best vendors out there in terms of...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Salesforce tries to charge for everything. Salesforce uses a model where they leverage their...

Oct 2020
(0)
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Director

Interfacing and Integration

Salesforce's interoperability is a little challenging, but it is better than our enterprise vendor's...

Oct 2020
(0)
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Director

Sales and Contracting

Salesforce includes very basic support, but they don't dedicate any people to the account other than...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

One of the challenges with Salesforce is that we haven't realized our ROI projections that we were...

Oct 2020
(0)
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Director

Other Observations & Comments

Our organization has been using the product for multiple years on the marketing side. We are just...

Aug 2020
(0)
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Director

Functionality and Upgrades

Our goal is to make the connection between our EMR and patient outreach more seamless. For example,...

Aug 2020
(0)
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Manager

Functionality and Upgrades

Our end users love using Salesforce CRM. We have added a few plug-ins. When it comes to UI...

Jun 2020
(0)
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Manager

Relationship

Salesforce has been very responsive to our issues whether or not they can do something. Their...

Jun 2020
(0)
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Director

Future Outlook

The vendor is absolutely part of our long-term plans. Any organization that says the vendor is not...

Jun 2020
(0)
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Director

Service and Support

With COVID-19, the vendor made sure that all of our employees, even those who aren’t typical...

Jun 2020
(0)
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Director

Other Observations & Comments

The vendor is working on their delivery of new technology. I am expecting that my satisfaction will...

Jun 2020
(0)
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Director

Service and Support

We are not a premier support client, but a lot of the vendor’s support is offshore, and...

Jun 2020
(0)
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Director

Functionality and Upgrades

The two biggest points that I like to drive home are the flexibility and nimble nature of the...

Jun 2020
(0)
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Director

Relationship

Salesforce has been so difficult to work with, and our path has been bumpy. We had to get a services...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

We knew Salesforce’s system was the right solution for us in terms of cost. There are some amazing...

Apr 2020
(0)
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Director

Lessons Learned

Next time we work with Salesforce, I will use my money to get a services vendor instead of getting...

Apr 2020
(0)
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Director

ROI / Cost (care and feeding)

I have invested so much time, money, and resources into Salesforce’s system, so I would select it...

Apr 2020
(0)
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Director

Service and Support

I haven’t heard a peep from Salesforce concerning COVID-19, and that reflects badly on them when...

Apr 2020
(0)
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Director

Sales and Contracting

The Salesforce representative was a really good salesperson but was kind of shady. The...

Apr 2020
(0)
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Director

Other Observations & Comments

I like the platform. I like the fact that we have been able to get it to a place where it is useful....

Apr 2020
(0)
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Director

Functionality and Upgrades

I have data in all sorts of places for our different divisions, and that data tells me how we are...

Apr 2020
(0)
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Director

Service and Support

The vendor could be consistent with the people that are supposed to support us. I have a handful of...

Apr 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor does not charge for every little thing. We negotiate if there are some other capabilities...

Apr 2020
(0)
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VP/Other Executive

Implementation and Training

We have a good, long history with Salesforce. We use the platform in a variety of different ways. We...

Apr 2020
(0)
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Manager

Functionality and Upgrades

We are very satisfied with the product. It takes some time for beginners to learn what it can do....

Apr 2020
(0)
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Manager

Implementation and Training

Salesforce doesn't have any implementation services. Customers have to have an implementation...

Apr 2020
(0)
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Manager

Functionality and Upgrades

Our needs are constantly growing, so I wouldn't say that the product meets all of our needs, but it...

Apr 2020
(0)
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Manager

Service and Support

Salesforce's online support needs improvement. That support is definitely our main frustration. The...

Apr 2020
(0)
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Manager

Relationship

We have an account executive who is assigned to us, and that person is proactive in terms of...

Apr 2020
(0)
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COO

Implementation and Training

Our implementation didn’t take long. It took a few months to get Salesforce CRM up and going, but...

Apr 2020
(0)
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COO

ROI / Cost (care and feeding)

Salesforce avoids nickel-and-diming because their model is pretty black and white. As of right now,...

Apr 2020
(0)
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COO

Other Observations & Comments

There is always room for improvement with training, but that is one of those things that falls on us...

Apr 2020
(0)
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 or  to see details.

COO

Service and Support

I don’t think we have had any problems with Salesforce’s support. We are working with a contractor,...

Apr 2020
(0)
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COO

Relationship

Salesforce’s executives are definitely involved, especially in purchasing. I have never had an issue...

Apr 2020
(0)
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COO

ROI / Cost (care and feeding)

Our outcomes are tied to the operations we report on in order to see the ROI on the system, and we...

Apr 2020
(0)
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COO

Functionality and Upgrades

I have already recommended Salesforce CRM to a hand full of people. I wouldn’t be investing more...

Apr 2020
(0)
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COO

Interfacing and Integration

I selected Salesforce CRM because I was already familiar with it. I already knew what I wanted and...

Apr 2020
(0)
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Director

Future Outlook

We will likely be moving away from Salesforce, but that is not necessarily Salesforce’s fault. A...

Mar 2020
(0)
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Director

Implementation and Training

I would tell the vendor to bring their implementation services in-house or have a tighter...

Mar 2020
(0)
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Director

Sales and Contracting

Salesforce somewhat keeps their promises. When we engaged with them, they sold us licenses that we...

Mar 2020
(0)
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Director

Sales and Contracting

The vendor’s platform is very strong. Their self-training and self-service type features are very...

Mar 2020
(0)
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Director

Sales and Contracting

There have been a few things that we have had some issues with. We wanted to roll out a patient...

Mar 2020
(0)
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Director

Functionality and Upgrades

The vendor is helping us keep some things together. Salesforce does integration very well. Their...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

I would rate the vendor’s executive involvement low, and that is because of the sales process and...

Mar 2020
(0)
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Director

Implementation and Training

The vendor tries to offer themselves as a strategic partner in a lot of ways, and that is nice from...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We are using the system outside of the traditional use for tracking. We have built a lot of custom...

Mar 2020
(0)
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Manager

Sales and Contracting

Salesforce is really great at what they do, but in the last couple of years, our Salesforce account...

Mar 2020
(0)
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Manager

ROI / Cost (care and feeding)

Salesforce doesn’t charge for every little thing, but we do get some surprises. Salesforce is good...

Mar 2020
(0)
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Manager

Service and Support

We have purchased Salesforce’s premier support product, and they are very responsive when we put in...

Mar 2020
(0)
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Manager

Relationship

Salesforce is proactive in accomplishing their goals, but I don’t think they are sensitive to what...

Mar 2020
(0)
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Manager

Implementation and Training

Marketing Cloud from Salesforce is a very amazing product that can do a lot, but it has been...

Mar 2020
(0)
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Manager

Implementation and Training

Salesforce’s implementation people are very smart, and they know a lot about the platform. My...

Mar 2020
(0)
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Manager

Functionality and Upgrades

I am responsible for getting the work done, and we do a lot of the development ourselves. We have...

Mar 2020
(0)
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Manager

Lessons Learned

The tool has been great for us to do a lot of custom work, but if we started over from square one,...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The Salesforce platform is great. A lot of departments are using it. We started out with more...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor doesn’t avoid charging for every little thing, and that has been one of our biggest...

Mar 2020
(0)
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Director

Functionality and Upgrades

The vendor refreshes the system regularly. We have not had any issues with the updates.

Mar 2020
(0)
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Director

Functionality and Upgrades

We are very satisfied with the system. There are little things in there that bug me. But overall, it...

Mar 2020
(0)
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Director

Other Observations & Comments

I hope that we will continue to be very satisfied over the next year, but there are some projects...

Mar 2020
(0)
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Director

Service and Support

We are struggling with the vendor's service team when it comes to trying to ensure that we are...

Mar 2020
(0)
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Director

Functionality and Upgrades

I like the ease of use and how we can easily configure the system. It is very easy to make changes...

Mar 2020
(0)
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Director

Other Observations & Comments

Overall, Salesforce is an outstanding company, and I have outstanding relationships with their...

Mar 2020
(0)
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Analyst/Coordinator

Technology

We haven’t had too much of a need beyond what we already do with Salesforce CRM. Salesforce is very...

Feb 2020
(0)
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Analyst/Coordinator

Relationship

We rate Salesforce's proactivity highly because of their release schedule. We can’t give Salesforce...

Feb 2020
(0)
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Analyst/Coordinator

Relationship

Salesforce's executive involvement has been good. We have a pretty good closed-door management team...

Feb 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

Salesforce CRM isn’t cheap. The value is there, but it is such a massive solution that it is tough...

Feb 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

I would recommend Salesforce CRM to others. I would tell people to get the system is they were...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I am very satisfied with Salesforce CRM. I believe in the product, the solution, and Salesforce's...

Feb 2020
(0)
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Analyst/Coordinator

Service and Support

On more than a few occasions, Salesforce has failed to meet our service window. At times, when we...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Salesforce has met our needs very well. I continue to be very impressed with Salesforce CRM. It...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Salesforce CRM has been very good at supporting our integration goals. We recently got an...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

Salesforce has done very well with training. There are instances where things may be hard to find in...

Feb 2020
(0)
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Analyst/Coordinator

Implementation and Training

In the beginning, Salesforce's implementation services were pretty low because we were required to...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

There are plenty of things that our end users find super easy to use, but every once in a while, we...

Feb 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Salesforce CRM meets our needs, but there is occasionally a functional gap where we go to step in a...

Feb 2020
(0)
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