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Salesforce CRM Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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VP/Other Executive

Product

The quality of the product is as good as we have made it. It is our internal design that has made it...

Dec 2025
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VP/Other Executive

Culture

The customer service team is very sales driven with an inside sales approach to customer service....

Dec 2025
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Director

Product

Salesforce's product is very pliable and has a lot of customization. We have been using it for...

Dec 2025
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Manager

Relationship, Product

With Salesforce CRM, we are able to look at the number of different calls that we are receiving...

Oct 2025
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Manager

Operations, Product

If someone were looking to implement Salesforce CRM, I would tell them to work with a third party...

Oct 2025
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Manager

Product

Things are going really well with Salesforce CRM. It is a really good product. We use it in various...

Oct 2025
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CIO

Product

The ease of customization is what I like most about the product; we have been able to really fit the...

Oct 2025
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Analyst/Coordinator

Relationship, Value

With the premium plan, we actually get support directly through Salesforce. Having used that in the...

Oct 2025
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Analyst/Coordinator

Product

Salesforce CRM is a product that lets us do just about anything if we have the time and resources to...

Oct 2025
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Analyst/Coordinator

Relationship

Salesforce needs to have stronger client relations. We really haven't heard from our account...

Oct 2025
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Analyst/Coordinator

Loyalty, Value

Our previous solution cost significantly less than Salesforce CRM, and it drove the same outcomes.

Oct 2025
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Analyst/Coordinator

Relationship, Operations

In terms of proactivity, if we were to reach out, Salesforce would help point us in the right...

Oct 2025
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Analyst/Coordinator

Operations

Salesforce doesn't do training directly, but they have a great platform called Trailhead. For what...

Oct 2025
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VP/Other Executive

Operations

Salesforce doesn't really train us on anything. But Salesforce has classes that we can take.

Sep 2025
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VP/Other Executive

Value

We are just not leveraging a lot of Salesforce’s stuff because we can't afford it. The issue is not...

Sep 2025
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VP/Other Executive

Loyalty, Value

Salesforce absolutely nickel-and-dimes us. That is one of the reasons we are getting rid of them....

Sep 2025
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VP/Other Executive

Relationship

All Salesforce gives us are people who want to upsell us, but they can't really solve any of our...

Sep 2025
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VP/Other Executive

Operations

Salesforce is about third-party implementers. Salesforce doesn't do anything. They just sell their...

Sep 2025
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VP/Other Executive

Culture, Relationship

Salesforce keeps all their promises. However, promises have not been kept with the partnership...

Sep 2025
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Director

Value

Salesforce CRM is a little bit expensive. We have to have the right internal development and change...

Aug 2025
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Director

Culture

Salesforce has not kept all their promises when it comes to features and general requests that we...

Aug 2025
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Director

Culture, Value

Salesforce has changed the basis of how they charge for certain things. Since we have been clients...

Aug 2025
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Director

Culture

Salesforce is very strong in their sales and vision. We are seeing the return on investment with the...

Aug 2025
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Director

Operations, Product

If users are trained in using Salesforce CRM, then the solution is easy to use. However, if users...

Aug 2025
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CEO/President

Relationship

Salesforce CRM is good enough. It runs stably. We brought on a couple of new contractors, and they...

Aug 2025
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CEO/President

Value

My only gripe with Salesforce is that they don’t avoid nickel-and-diming us. I understand that they...

May 2025
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CEO/President

Operations

Salesforce wasn't too involved in the implementation. Our implementation partner helped us implement...

May 2025
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CEO/President

Product

We have had a couple of instances where we have been down for a while, but Salesforce CRM has been...

May 2025
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CEO/President

Culture, Relationship

Salesforce is always reaching out to sell new products, so it is hard to differentiate between being...

May 2025
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CEO/President

Product, Value

Salesforce CRM definitely meets my expectations and allows us to grow our business. I feel pretty...

May 2025
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VP/Other Executive

Value

Salesforce charges a lot because everything is about revenue for them.

May 2025
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VP/Other Executive

Relationship, Operations

Salesforce has their Trailhead platform and things like that, so they are very good about training...

May 2025
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VP/Other Executive

Operations, Product

We get good results from Salesforce CRM. We were able to put most of our workflows for certain...

May 2025
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VP/Other Executive

Operations

I would give our Salesforce implementation partner a low rating because when we started on the...

May 2025
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Director

Operations

We have some FTEs on our team who are Salesforce certified, so they actually do the training....

May 2025
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Director

Operations

Since Salesforce CRM has been live, it has just been a blank slate, so we have a couple of folks who...

May 2025
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Director

Culture, Relationship

The Salesforce executives are not very involved with us. We have some vendors who invite us to...

May 2025
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Director

Culture, Value

With Salesforce, any new feature we want is a separate cost and a separate build. Salesforce charges...

May 2025
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VP/Other Executive

Value

Salesforce has a line item or a stock keeping unit for so many different things, and they are...

May 2025
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VP/Other Executive

Operations, Product

Salesforce CRM is only as good as the build, so the implementation partner we work with and how much...

May 2025
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VP/Other Executive

Product

Salesforce CRM's ease of use has a lot to do with an organization's independent build, but the user...

May 2025
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VP/Other Executive

Relationship, Operations

When we need to go to Salesforce for support during an implementation, their support team isn't too...

May 2025
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VP/Other Executive

Relationship

I work with all levels of people at Salesforce. They are a massive organization, so it is hard for...

May 2025
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VP/Other Executive

Relationship

Our entire platform completely shut down once because of an issue, and none of our users could log...

May 2025
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CMO

Value

If an organization wants a best-in-class system that they can control, then Salesforce CRM is the...

May 2025
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CMO

Operations

Salesforce could be more proactive on the training side by getting users trained earlier rather than...

May 2025
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CMO

Relationship, Operations

Salesforce was very helpful in controlling a lot of things during our implementation. We have very...

May 2025
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VP/Other Executive

Value

Salesforce isn't nickel-and-diming us, and I have seen a huge ROI with Salesforce. Salesforce spends...

Apr 2025
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VP/Other Executive

Loyalty, Product

Salesforce is losing clients who are going to Epic and taking all of Cheers. We are trying to be...

Apr 2025
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CTO

Product

Salesforce doesn't release a lot of things for us. We just use their system as our CRM tool. We...

Mar 2025
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VP/Other Executive

Product

The usability of Salesforce CRM is pretty good. It is also very reliable. We very rarely have any...

Jan 2025
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VP/Other Executive

Culture

Salesforce keeps adding options instead of putting features in the core product. Even though we have...

Jan 2025
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VP/Other Executive

Product, Value

We can eventually get the integration with Salesforce CRM to work, but it involves a lot more effort...

Jan 2025
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VP/Other Executive

Loyalty, Operations

Salesforce keeps their promises, but maybe not in the time frame they originally promised....

Jan 2025
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