Salesforce CRM Commentary
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Adam Cherrington
VP of Engagement
KLAS VP of Engagement - Adam Cherrington
 
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User Commentary

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CEO/President

Value

My only gripe with Salesforce is that they don’t avoid nickel-and-diming us. I understand that they...

May 2025
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CEO/President

Operations

Salesforce wasn't too involved in the implementation. Our implementation partner helped us implement...

May 2025
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CEO/President

Product

We have had a couple of instances where we have been down for a while, but Salesforce CRM has been...

May 2025
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CEO/President

Culture, Relationship

Salesforce is always reaching out to sell new products, so it is hard to differentiate between being...

May 2025
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CEO/President

Product, Value

Salesforce CRM definitely meets my expectations and allows us to grow our business. I feel pretty...

May 2025
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VP/Other Executive

Value

Salesforce charges a lot because everything is about revenue for them.

May 2025
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VP/Other Executive

Relationship, Operations

Salesforce has their Trailhead platform and things like that, so they are very good about training...

May 2025
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VP/Other Executive

Operations, Product

We get good results from Salesforce CRM. We were able to put most of our workflows for certain...

May 2025
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VP/Other Executive

Operations

I would give our Salesforce implementation partner a low rating because when we started on the...

May 2025
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Director

Operations

We have some FTEs on our team who are Salesforce certified, so they actually do the training....

May 2025
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Director

Operations

Since Salesforce CRM has been live, it has just been a blank slate, so we have a couple of folks who...

May 2025
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Director

Culture, Relationship

The Salesforce executives are not very involved with us. We have some vendors who invite us to...

May 2025
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Director

Culture, Value

With Salesforce, any new feature we want is a separate cost and a separate build. Salesforce charges...

May 2025
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VP/Other Executive

Value

Salesforce has a line item or a stock keeping unit for so many different things, and they are...

May 2025
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VP/Other Executive

Operations, Product

Salesforce CRM is only as good as the build, so the implementation partner we work with and how much...

May 2025
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VP/Other Executive

Product

Salesforce CRM's ease of use has a lot to do with an organization's independent build, but the user...

May 2025
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VP/Other Executive

Relationship, Operations

When we need to go to Salesforce for support during an implementation, their support team isn't too...

May 2025
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VP/Other Executive

Relationship

I work with all levels of people at Salesforce. They are a massive organization, so it is hard for...

May 2025
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VP/Other Executive

Relationship

Our entire platform completely shut down once because of an issue, and none of our users could log...

May 2025
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CMO

Value

If an organization wants a best-in-class system that they can control, then Salesforce CRM is the...

May 2025
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CMO

Operations

Salesforce could be more proactive on the training side by getting users trained earlier rather than...

May 2025
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CMO

Relationship, Operations

Salesforce was very helpful in controlling a lot of things during our implementation. We have very...

May 2025
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VP/Other Executive

Value

Salesforce isn't nickel-and-diming us, and I have seen a huge ROI with Salesforce. Salesforce spends...

Apr 2025
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VP/Other Executive

Loyalty, Product

Salesforce is losing clients who are going to Epic and taking all of Cheers. We are trying to be...

Apr 2025
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CTO

Product

Salesforce doesn't release a lot of things for us. We just use their system as our CRM tool. We...

Mar 2025
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VP/Other Executive

Product

The usability of Salesforce CRM is pretty good. It is also very reliable. We very rarely have any...

Jan 2025
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VP/Other Executive

Culture

Salesforce keeps adding options instead of putting features in the core product. Even though we have...

Jan 2025
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VP/Other Executive

Product, Value

We can eventually get the integration with Salesforce CRM to work, but it involves a lot more effort...

Jan 2025
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VP/Other Executive

Loyalty, Operations

Salesforce keeps their promises, but maybe not in the time frame they originally promised....

Jan 2025
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Analyst/Coordinator

Operations

Salesforce's training has been excellent. Their online platform for learning is exceptional, and...

Jan 2025
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Analyst/Coordinator

Value

The place where things fell apart with Salesforce CRM for our organization was with the price. The...

Jan 2025
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Analyst/Coordinator

Value

Salesforce CRM has been pretty static for us, but we also haven't put much of a focus on the...

Jan 2025
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Analyst/Coordinator

Relationship

We occasionally hear from our Salesforce account representative. That person will check in on us and...

Jan 2025
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Analyst/Coordinator

Value

In terms of building things on the platform, Salesforce CRM is very intuitive. I came in with no...

Jan 2025
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Analyst/Coordinator

Product

The biggest strength of Salesforce CRM is its flexibility. If we can think of something, chances are...

Jan 2025
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Director

Value

There are a lot of add-ons to add to the product suite, so charges come from there more than from...

Dec 2024
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Director

Loyalty, Relationship, Product

Everyone is always trying to get the speed to market to be as fast as possible. That is always a...

Dec 2024
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Director

Relationship

The support is getting better. Over the past few years, we have had different challenges with...

Dec 2024
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VP/Other Executive

Product

Things with Salesforce are mediocre, but I think the issue is more on our side. We have not put in...

Dec 2024
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VP/Other Executive

Loyalty, Value

I don't think Salesforce is going to be part of our long-term plans because of cost. I go to...

Dec 2024
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VP/Other Executive

Culture, Operations, Value

We have a strange dynamic with Salesforce because they don't really do the implementation. We always...

Dec 2024
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Director

Value

I am not sure that we could do what we do ourselves for the cost we pay for Salesforce CRM. If we...

Nov 2024
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Director

Relationship

Salesforce is pretty responsive. Whenever we open a case, depending on the priority of the case,...

Nov 2024
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Director

Loyalty, Relationship

We worked very closely with the Salesforce product team in order to affect their road map and...

Nov 2024
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Director

Relationship, Value

Salesforce tries to provide notifications as needed. If there are things that we need to know of...

Nov 2024
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Director

Operations

After working on Salesforce CRM for years, we have a bunch of good Salesforce CRM experts...

Nov 2024
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Director

Product

There is a healthcare industry shift of health systems moving away from Cerner to Epic, and Epic is...

Nov 2024
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Director

Culture, Relationship

In our relationships with the Salesforce account people, there is a lot of talk but not always...

Nov 2024
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Director

Product

Salesforce CRM is not as turnkey or good out of the box as some of the simpler solutions that are...

Nov 2024
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Director

Culture, Value

In the beginning, because of the type of relationship we had with Salesforce, the vendor was willing...

Oct 2024
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Director

Operations

One of the vendor's system implementation teams, in the beginning, wasn't the best for us. We have...

Oct 2024
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Director

Loyalty, Product

Salesforce has been working on AI, and I think this is certainly an area for them where their...

Oct 2024
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Director

Product

The product has been great and really helpful for us. It has been extremely flexible in our use...

Oct 2024
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Director

Loyalty

Salesforce is definitely in our long-term plans. That is sort of why we picked Salesforce to begin...

Oct 2024
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VP/Other Executive

Product

The ease of use for end users depends on how we build and configure Salesforce CRM because it is...

Oct 2024
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VP/Other Executive

Culture, Value

We get charged for lots of different things with Salesforce CRM, including licensing, storage, and...

Oct 2024
||
(0)
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VP/Other Executive

Product

We need this type of platform, and while Salesforce CRM has its challenges, I am not aware of a...

Oct 2024
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VP/Other Executive

Relationship

So far, we have had a good experience with our Salesforce counterparts. Some of our former...

Oct 2024
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CIO

Operations

Salesforce CRM is a good solution, and it is high quality. I would have no hesitation in...

Oct 2024
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Director

Relationship

Salesforce mostly keeps their promises. When we first purchased Salesforce, a lot of activity was...

Oct 2024
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Director

Culture, Value

Probably my biggest gripe about Salesforce is that they advertise a lot of functionality, but when...

Oct 2024
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Director

Culture, Product, Value

The product does work as advertised when we have the right licensing. We have been able to do a...

Oct 2024
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Director

Operations

The vendor doesn’t really provide training. We have to have a premier support person contract to get...

Oct 2024
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Director

Product

The vendor’s out-of-the-box reporting tools need more work. I don't think they offer enough...

Oct 2024
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(0)
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CEO/President

Culture, Loyalty

We use Salesforce CRM, but we are actually now looking at installing another front-end solution if...

Oct 2024
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Manager

Value

Salesforce does nickel-and-dime. Every time we need something changed, it is more money. They charge...

Aug 2024
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Manager

Relationship, Product

Salesforce supports our integration efforts. We are currently trying to integrate a lot into...

Aug 2024
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Manager

Relationship, Product

Salesforce needs to improve their support of modifications. They can manage cookie-cutter things...

Aug 2024
||
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Manager

Product

There are multiple environments in Salesforce CRM. There is the user acceptance testing environment,...

Aug 2024
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Manager

Culture

Something that our previous vendor was sorely lacking was a sales automation tool. So if brokers...

Aug 2024
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Manager

Culture, Loyalty, Product

I am still on the fence about Salesforce CRM. We are still fairly new to them. Vendor demos always...

Aug 2024
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CIO

Value

The product is too expensive. It works very well and merges things together, but as users expand it...

Jul 2024
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CIO

Product

The product could be improved in terms of how its encryption is handled at the client level. The...

Jul 2024
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CIO

Loyalty

Hopefully, we will be more satisfied with the system in the future because we have a go-live coming...

Jul 2024
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CIO

Relationship

In the last year, the vendor's staffing has been really good. In 2023, Salesforce had a lot of...

Jul 2024
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CIO

Relationship, Operations, Product

We did a recent upgrade that broke something in our environment. The vendor rolled the upgrade back...

Jul 2024
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(0)
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