Salesforce CRM
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Adam Cherrington
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User Commentary

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CIO

When someone starts dealing with Salesforce, the product is a tangled web, and it is challenging....

Apr 2022
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CIO

Salesforce charges us for every little thing. They are very expensive.

Apr 2022
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CIO

Salesforce's strengths are knowing the digital environment and thinking about the customer first and...

Apr 2022
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CIO

The Salesforce sales process was painful. They wanted to upsell us the best product in the world,...

Mar 2022
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CISO

We don't have problems with Salesforce CRM. It is a basic system, and it works. I haven't heard any...

Feb 2022
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Director

Salesforce is pretty reliable in terms of delivering new functionality and improving existing functionalities....

Feb 2022
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Director

Salesforce's pricing model needs work. Their prices are high compared to the rest of the industry.

Feb 2022
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Director

Salesforce sells us a product, but they don't necessarily provide us with a lot of service after...

Feb 2022
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Director

Salesforce has great resources online. Those are pretty good. I would like to see more videos from...

Feb 2022
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Director

It took us a long time to work out our single sign-on process for Salesforce. That process took a...

Feb 2022
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Director

I would tell other healthcare organizations that are interested in the system that they will need a...

Feb 2022
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Director

Salesforce definitely charges for everything. I feel like we get nickel-and-dimed, and the product...

Feb 2022
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Director

Asking Salesforce questions is like pulling teeth. They are okay with eventually getting back to us,...

Feb 2022
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Director

Salesforce CRM is fairly user friendly, but I don't think it is perfect. I definitely think it could...

Feb 2022
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Director

We don't really use Salesforce's support a lot, but when we do call the vendor, they are pretty...

Feb 2022
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VP/Other Executive

The Salesforce product is doing wonders for the organization. There is always another piece that is...

Feb 2022
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VP/Other Executive

Salesforce lives up to the "sales" in their name because every time we talk to our account...

Feb 2022
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VP/Other Executive

We have to have the right team in place. We have hired folks over the years who are doing wonders...

Feb 2022
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VP/Other Executive

Most of what we do with the vendor is around our ticketing system and issues we are having, so it is...

Feb 2022
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CEO/President

I am very much a supporter of Salesforce CRM. I don’t think the product is right for every...

Feb 2022
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CEO/President

Salesforce CRM has pretty much automated every point of data collection for us. We are now in a...

Feb 2022
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CEO/President

Customers can easily fall into a nickel-and-diming trap with Salesforce. Prior to going live, we...

Feb 2022
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CEO/President

In the implementation, we ended up hiring a consultant because we didn’t have internal resources...

Feb 2022
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CIO

We have a comprehensive, per user license for the system. Some of the vendor's charges for community...

Feb 2022
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CIO

The vendor provided us with a bit of support during our implementation, but they mostly just hooked...

Feb 2022
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CIO

The vendor's support teams are very helpful. There are some things that they can't resolve though,...

Feb 2022
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CIO

I am very happy with the system. It has a learning curve, but once people figure that out, it is...

Feb 2022
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CIO

The vendor could add new user tutorials to the system or the app. It would be really helpful to be...

Feb 2022
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CIO

The system has a long list of enhancement requests. Salesforce has done a good job of delivering new...

Feb 2022
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VP/Other Executive

Salesforce has created a very flexible product that meets a lot of needs. We have customized it for...

Feb 2022
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VP/Other Executive

Salesforce does keep their promises, but it is really up to us to keep them. The system does just...

Feb 2022
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VP/Other Executive

I don't feel like Salesforce nickel-and-dimes us. They don't hit us up for the little things that we...

Feb 2022
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VP/Other Executive

We haven't used Salesforce's implementation services. We have always gone with a partner....

Feb 2022
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VP/Other Executive

Salesforce has brought MuleSoft to the table. That has greatly helped the system with its...

Feb 2022
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(0)
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VP/Other Executive

Our experience with Salesforce CRM has been transformational. The solution has given us a toolkit...

Feb 2022
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VP/Other Executive

From a technological standpoint, we are trying to develop a team and create an execution model for...

Feb 2022
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VP/Other Executive

We are trying to use Salesforce CRM as a unifying engagement platform to serve multiple strategic...

Feb 2022
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VP/Other Executive

Salesforce CRM's ease of use depends on what we build and what our users are delivering. The...

Feb 2022
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VP/Other Executive

Salesforce CRM is a mature platform. It has been around for decades, and the way that its verticals...

Feb 2022
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VP/Other Executive

We have a support representative at Salesforce who we work with, so we have a way to open tickets...

Feb 2022
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VP/Other Executive

I have seen great attentiveness and involvement from our Salesforce account executives. When we...

Feb 2022
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VP/Other Executive

There is some room for Salesforce CRM to grow, but I expect that our satisfaction will be the same...

Feb 2022
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VP/Other Executive

Salesforce's product is very expensive. Everything comes with a hefty price tag. Their Marketing...

Jan 2022
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(0)
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VP/Other Executive

Salesforce's support team is nonexistent. They just have a sales team. All of the product support...

Jan 2022
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VP/Other Executive

Unfortunately, once the Salesforce product is installed, there are always add-ons that we must...

Jan 2022
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VP/Other Executive

Salesforce is expensive, but we have a good idea of what we are paying for. Salesforce charges for...

Jan 2022
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VP/Other Executive

I have used Salesforce's system for years. It is still the best product out there for CRM in our...

Jan 2022
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VP/Other Executive

The Salesforce executive team is pretty strong. The executives do a good job with customer service,...

Jan 2022
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VP/Other Executive

Salesforce is good with integration. We have integrated a ton of clinical data and digital...

Jan 2022
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Manager

We would buy Salesforce CRM again, but how we handle the product would change. We can do so much...

Dec 2021
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Manager

There aren't a lot of problems for end-user use. We use the train-the-trainer process, so we work...

Dec 2021
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Manager

Salesforce gives us notifications of issues and tells us when they are doing internal work in a...

Dec 2021
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VP/Other Executive

The system is an open slate. We designed it specifically for our use cases and goals. We took data...

Oct 2021
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VP/Other Executive

There is a lot of vaporware in the sales demonstrations from Salesforce. We thought we could do a...

Oct 2021
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VP/Other Executive

The way Salesforce contracted the product was not very transparent. For some add-ons, we paid a...

Oct 2021
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VP/Other Executive

The product’s price is way too expensive. Salesforce is known in the industry for their prices....

Oct 2021
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VP/Other Executive

The product has some design issues because it comes from a sales data model. Salesforce has tried to...

Oct 2021
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VP/Other Executive

We had a great account representative from Salesforce who was very proactive and reached out to us....

Oct 2021
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VP/Other Executive

Salesforce tells us how flexible the system can be and how they can pretty much automate anything...

Sep 2021
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VP/Other Executive

Salesforce has a huge number of modules, and they all cost extra. That is the whole...

Sep 2021
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VP/Other Executive

Salesforce has a product called Trailhead. We can go online and get trained on anything in...

Sep 2021
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VP/Other Executive

We used to take paper applications in the field. Our sales team would be meeting new Medicare...

Sep 2021
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VP/Other Executive

If I went to Salesforce and said we wanted to do something, they would find a way to meet that need....

Sep 2021
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VP/Other Executive

I have an internal team here, and they do a lot of troubleshooting themselves. When our Salesforce...

Sep 2021
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VP/Other Executive

A negative is that Salesforce is constantly barraging us with more products. Every time I am on a...

Sep 2021
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Manager

Salesforce has integrated their solutions with a couple of different systems that we use, and that...

Sep 2021
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Manager

We have to do quite a bit of training for anybody to use Salesforce's products. There are some...

Sep 2021
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Manager

Salesforce's bread and butter is that they are constantly looking, innovating, changing, and updating....

Sep 2021
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(0)
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Manager

When Salesforce's technology hits the road and users have to work through logistics, that is when...

Sep 2021
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Manager

We are still hot and heavy with COVID-19, so my overall satisfaction with Salesforce could be...

Sep 2021
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Manager

I would encourage Salesforce's executives to remember that there is always time. In our pressured...

Sep 2021
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Manager

If COVID-19 ever ends, the state may look at a different vendor or another product from Salesforce...

Sep 2021
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Manager

The vendor made a lot of trainings available for the product when we were going live, but the...

Sep 2021
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COO

We are learning about Salesforce CRM. We have a fabulous, big-picture perspective of all of its...

Jul 2021
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COO

Salesforce CRM's setup isn't intuitive at all. For most big projects, there is no way to figure...

Jul 2021
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COO

It has been very hard for us to get the interaction that we need from Salesforce CRM, but the vendor...

Jul 2021
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Director

There is a myriad of different things that Salesforce offers. They could have better communication...

Jul 2021
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Analyst/Coordinator

Salesforce does not nickel-and-dime us. Everything falls under the contractual agreements.

Jul 2021
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Analyst/Coordinator

Salesforce CRM’s ability to integrate with other products is helpful. It is integrated with some of...

Jul 2021
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Analyst/Coordinator

Salesforce’s executives could be reaching out more to get temperature checks on where we are.

Jul 2021
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Analyst/Coordinator

Salesforce needs to be sunsetting products that used to use Java. There are functionalities existing...

Jul 2021
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Director

There are two broad ways to approach the solution's use. One is the conventional cell-service...

Jul 2021
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Director

A challenge for a lot of folks that isn't unique to the solution is the link between the decision to...

Jul 2021
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Manager

We have a lot of integrations that go to and from Salesforce CRM. Salesforce CRM is our primary...

Jun 2021
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Manager

Salesforce doesn’t provide every functionality we need. We are looking into a product right now to...

Jun 2021
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(0)
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Manager

Salesforce is very communicative on outages other than planned maintenance. I don’t have to interact...

Jun 2021
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Manager

I have yet to work with anybody at any type of executive level. I have had very little...

Jun 2021
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(0)
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Manager

Salesforce doesn’t nickel-and-dime us. They are being pretty good with our price point and with the...

Jun 2021
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(0)
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Manager

I would definitely recommend Salesforce CRM. If an organization needs a stable CRM system and has a...

Jun 2021
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Manager

We are pretty much ingrained with Salesforce, and I don’t see us leaving anytime soon. Our...

Jun 2021
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Manager

The upgrades in Salesforce CRM have been great. Salesforce gives us enough time to do adequate...

Jun 2021
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Manager

The only complaints that I have heard, and these are few and far between, are just about being able...

Jun 2021
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CIO

Salesforce is an innovative company. Salesforce transforms the way that their customers do business...

Jun 2021
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CIO

The solution just works. Once we installed it and turned it on, we didn't have a lot of issues. The...

Jun 2021
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CIO

We just went through an implementation, and we received great support from Salesforce during that process....

Jun 2021
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Analyst/Coordinator

Salesforce CRM is part of our long-term plans. In the future, we will use this solution for...

May 2021
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Analyst/Coordinator

When the COVID-19 pandemic started, we had to quickly find a solution so that the public could make...

May 2021
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Analyst/Coordinator

When we started with Salesforce CRM, I advised that the vendor shouldn't make everyone an admin and...

May 2021
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Analyst/Coordinator

Salesforce charges users for everything that they do. Salesforce CRM is a very expensive solution,...

May 2021
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