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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Functionality and Upgrades

Our experience with Salesforce has generally been good from a technology-platform standpoint. The...

Mar 2023
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VP/Other Executive

Sales and Contracting

Salesforce is focused on getting us to buy more than we need. They are focused on sales; it says it...

Mar 2023
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VP/Other Executive

Functionality and Upgrades

I like Salesforce because of their platform. It is great. The Salesforce platform's ease of use...

Mar 2023
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CTO

Functionality and Upgrades

The product just works.

Mar 2023
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Director

Interfacing and Integration

We only allow a certain portion of integration to occur, so I can't put that on Salesforce, but some...

Mar 2023
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Director

Functionality and Upgrades

We can't put screenshots within Salesforce CRM. We have to take notes and everything else outside of...

Mar 2023
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Director

Technology

Salesforce CRM is pretty reliable. I don't even recall it going down at all. It is pretty stable. We...

Mar 2023
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Director

Relationship

We have one issue that has been going on for years. From our email integration to Salesforce CRM, if...

Mar 2023
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Director

Service and Support

Sometimes there is a lag in support, but that is more of an internal delay than a delay with the...

Mar 2023
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Director

Relationship

I had to tell one representative to back off a bit because they treated one of our partners as a...

Mar 2023
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Director

Functionality and Upgrades

I can get a lot out of Salesforce CRM. Everything depends on how we set it up. If we set it up...

Mar 2023
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Director

Lessons Learned

If someone can bear the cost of Salesforce CRM, then I certainly would recommend it. If they can't,...

Mar 2023
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Director

Functionality and Upgrades

We wanted to expand our licenses. With everything that we were using, with the exception of one...

Mar 2023
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Director

Implementation and Training

For ongoing training, we basically use Salesforce’s knowledge base and watch a lot of YouTube...

Mar 2023
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VP/Other Executive

Interfacing and Integration

Salesforce has purchased a number of products and companies over the years. When they have talked...

Feb 2023
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VP/Other Executive

Functionality and Upgrades

We are not very satisfied with the functionality of the product because we use Health Cloud, the...

Feb 2023
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VP/Other Executive

Service and Support

Usually, we just go through the web system for support; we don't place phone calls. Often, when we...

Feb 2023
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VP/Other Executive

Other Observations & Comments

Most of the products we buy from Salesforce are pretty inclusive of the things that we would expect....

Feb 2023
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VP/Other Executive

Implementation and Training

Upgrades happen three or four times a year; they are pretty seamless and work really well.

Feb 2023
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VP/Other Executive

Lessons Learned

If I were talking to a friend about Salesforce, I would tell that friend to negotiate well with the...

Feb 2023
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VP/Other Executive

Future Outlook

We think that our negotiations with Salesforce in the future are going to work out well, that we...

Feb 2023
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VP/Other Executive

Lessons Learned

Within our company, we often like to encourage small departments to have the flexibility to choose...

Feb 2023
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VP/Other Executive

Interfacing and Integration

No vendor keeps all promises, and that sounds a little unfair, but there are some opportunities for...

Jan 2023
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VP/Other Executive

Implementation and Training

We have to make an effort and make a plan to go through an upgrade with Salesforce. They push...

Jan 2023
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VP/Other Executive

Interfacing and Integration

Individually, each part of the system works well, but they just don't all work well together. We...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

I am a big Salesforce fan. All the pieces and components of Salesforce CRM are there to make it...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Salesforce has a vision. At our organization, we struggle because the healthcare industry is still...

Jan 2023
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VP/Other Executive

Service and Support

We do not hear issues from our team, and they seem to have everything they need from Salesforce's...

Jan 2023
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Director

Service and Support

Salesforce has good product support, but they are a little hard to get ahold of. They are a big...

Jan 2023
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Director

Lessons Learned

Salesforce CRM is very hard to learn. It is a big, powerful piece of software. It is almost like we...

Jan 2023
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Director

Technology

Salesforce CRM is a big, powerful, industrial-strength piece of software. The functionality meets...

Jan 2023
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CEO/President

Lessons Learned

Anytime someone purchases a software application to use as an operational tool, they must have...

Jan 2023
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CEO/President

Functionality and Upgrades

We are satisfied with the functionality that we are getting from the system. Personally, I think...

Jan 2023
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CEO/President

Lessons Learned

The more we put into Salesforce CRM, the more we will get out of it in terms of being able to...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

We use Salesforce CRM to communicate with patients when they have healthcare gaps. The product is...

Jan 2023
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VP/Other Executive

Other Observations & Comments

Our use of Salesforce CRM depends on the product’s integration with our EHR, so it is hard to say...

Jan 2023
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VP/Other Executive

Future Outlook

We see tremendous opportunity in Salesforce CRM. It is a limitlessly scalable platform. We are just...

Jan 2023
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Director

Implementation and Training

Implementations and training are mediocre and expensive. We train our own people in order to lower costs....

Dec 2022
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Director

Functionality and Upgrades

Salesforce CRM is easy to use, and that is the vendor’s biggest strength. The vendor is the overall...

Dec 2022
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Director

Future Outlook

We are looking to replace Salesforce CRM with another product that is more available and has better...

Dec 2022
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Director

Relationship

We are not very impressed with Salesforce. They are very pushy and definitely a sales-oriented...

Dec 2022
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Manager

Implementation and Training

Salesforce’s trailhead platform is the best I have ever seen from any vendor's supply of training...

Nov 2022
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Manager

Functionality and Upgrades

The amount of customization in the product is pretty amazing; we can pretty much do anything with...

Nov 2022
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Director

ROI / Cost

When it comes to Salesforce, everything is in the name. They are very effective at generating...

Oct 2022
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Director

Implementation and Training

We had an experience with a partner that Salesforce considers a platinum partner where the training...

Oct 2022
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Director

Lessons Learned

For the most part, Salesforce CRM works as designed. It is a very complex product, and some of the...

Oct 2022
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Director

Relationship

We have enjoyed our time working with Salesforce, but they have had more internal turnover in their...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The product's performance is entirely dependent on what we do with it and how we support it. The...

Oct 2022
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VP/Other Executive

Sales and Contracting

The product's data storage limits at the individual user level were not made clear or even spelled...

Oct 2022
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VP/Other Executive

Service and Support

I wouldn’t say that Salesforce is proactive. The people that internally manage the implementation...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The product is obviously a superior CRM platform. There is no questioning the overall strength and...

Oct 2022
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VP/Other Executive

Service and Support

Salesforce’s support people often bring an engineer into our calls to explain that the best way to...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

I expect my satisfaction with Salesforce to lessen. Some things on our road map are going to be...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We have a number of highly skilled engineers from Salesforce who make the product meet our needs. We...

Oct 2022
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VP/Other Executive

Sales and Contracting

Salesforce makes claims and commitments, but they aren't impeccable when it comes to keeping their...

Sep 2022
||
(0)
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VP/Other Executive

Relationship

Salesforce knows that they have the best product on the market right now, but the way that they...

Sep 2022
||
(0)
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VP/Other Executive

Implementation and Training

Salesforce offers a lot of training options, but those options are broad and aren't tailored to...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

In many cases, the system doesn't have streamlined pathways for our users. A lot of that is because...

Sep 2022
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VP/Other Executive

ROI / Cost

We have to pay Salesforce for customer success as part of our renewal process, but the vendor's...

Sep 2022
||
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VP/Other Executive

Sales and Contracting

When we signed the contract with Salesforce, they hyperlinked a document with terms and conditions...

Aug 2022
||
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VP/Other Executive

Functionality and Upgrades

With Salesforce, we were able to develop the software for our needs. I really like how we can...

Aug 2022
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(0)
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VP/Other Executive

Interfacing and Integration

We have a number of things integrated with Salesforce CRM, and the system has the capacity to take a...

Aug 2022
||
(0)
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VP/Other Executive

Lessons Learned

Salesforce CRM is a very strong and configurable platform, but building things on top of the system...

Aug 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

Salesforce CRM is able to track various things and measure their outcomes.

Aug 2022
||
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VP/Other Executive

Relationship

Salesforce has been a good partner. There are unexpected things that come up sometimes, but the...

Aug 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We have been using Salesforce's system in innovative ways, and things are working very well. We...

Aug 2022
||
(0)
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Director

ROI / Cost

Some of the system's capabilities are limited to certain departments because there is always a new...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The product has helped us achieve overall improved safety, increased reporting among our sites, and...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

Salesforce doesn't keep us in the loop in terms of software upgrades and enhancements and the way...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would like to see more ease of use in the reporting functionality. The system is great, and...

Aug 2022
||
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor implemented Lightning Experience, so they changed the look of the classic system. So far,...

Aug 2022
||
(0)
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Analyst/Coordinator

Future Outlook

We are adding other teams to the Salesforce software, so we are making its use bigger and better. We...

Jun 2022
||
(0)
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

It was a health system decision to go with Salesforce. The CRM piece was very attractive. We had...

Jun 2022
||
(0)
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Analyst/Coordinator

Implementation and Training

Salesforce did a good job of really teeing things up during the training. The Salesforce software is...

Jun 2022
||
(0)
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Analyst/Coordinator

Service and Support

We have a Salesforce person we work with who is very responsive. In the beginning, we had more...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

The Salesforce cloud product is great. It is the gold standard in the industry, but the licenses are...

Jun 2022
||
(0)
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Manager

ROI / Cost

Salesforce required us to purchase the cloud with a certain model, and we don't use most of the...

Jun 2022
||
(0)
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VP/Other Executive

ROI / Cost

The license for the system is a little expensive, and we are limited in what teams have access to...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

The system is easy, but it doesn't interface. End users can modify some things, but some things need...

Jun 2022
||
(0)
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VP/Other Executive

Functionality and Upgrades

We had an okay experience with Salesforce. We have come a long way with them because we can do some...

Jun 2022
||
(0)
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Manager

Functionality and Upgrades

Salesforce CRM is pretty easy to use and customizable.

May 2022
||
(0)
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Manager

ROI / Cost

There are charges for sure, but Salesforce also works with us on price. The charges are very fair....

May 2022
||
(0)
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Manager

Implementation and Training

Salesforce has a full education portal called Trailhead where a user can go on their own and learn...

May 2022
||
(0)
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Manager

Service and Support

Salesforce’s support portal is not very good. The support folks don't understand our problem, even...

May 2022
||
(0)
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Director

Implementation and Training

Our implementation was ridiculously easy. The vendor's support was fantastic.

May 2022
||
(0)
 Thank you  Helpful

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Director

Relationship

Salesforce has been a long-time partner to us. We look at the vendor as a strategic partner. We...

May 2022
||
(0)
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Director

Implementation and Training

Salesforce offers services and allows us to be trained on certain things that we have done in the...

May 2022
||
(0)
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Director

Sales and Contracting

When we saw the solution's distributed marketing piece for the first time, we thought that it could...

May 2022
||
(0)
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Director

Interfacing and Integration

We are currently pulling in multiple APIs for multiple pieces of functionality, and we haven't had...

May 2022
||
(0)
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Director

Functionality and Upgrades

I think that Salesforce's product is incredibly intuitive, but some of that intuitiveness depends on...

May 2022
||
(0)
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Director

Functionality and Upgrades

With all of the solution's features, we haven't run into any issues that we haven't been able to...

May 2022
||
(0)
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Director

Relationship

The vendor isn't proactive unless they are trying to sell us something. We get automated messages...

May 2022
||
(0)
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Director

Service and Support

One problem that we have run into is that when we raise tickets, those tickets are generic. When we...

May 2022
||
(0)
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Director

Future Outlook

When we first evaluated products, we did an evaluation specifically for marketing communications. We...

May 2022
||
(0)
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Director

Functionality and Upgrades

With Salesforce, our ability to get solutions up and running is much faster than it would have been...

May 2022
||
(0)
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Director

Relationship

The vendor is really good about not promising things. Their executive involvement is hit or miss....

May 2022
||
(0)
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Director

Service and Support

Responsiveness is a challenge for the vendor. We have gone to Salesforce a few times to get thoughts...

May 2022
||
(0)
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 or  to see details.

Director

Functionality and Upgrades

Salesforce is constantly coming out with new functionalities. The things that they have done...

May 2022
||
(0)
 Thank you  Helpful

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Director

ROI / Cost

Salesforce's solution is very expensive. We have argued with the vendor about charges before. I...

May 2022
||
(0)
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CIO

Functionality and Upgrades

When someone starts dealing with Salesforce, the product is a tangled web, and it is challenging....

Apr 2022
||
(0)
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CIO

ROI / Cost

Salesforce charges us for every little thing. They are very expensive.

Apr 2022
||
(0)
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CIO

Functionality and Upgrades

Salesforce's strengths are knowing the digital environment and thinking about the customer first and...

Apr 2022
||
(0)
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