Salesforce CRM Commentary
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Subject Expert
Adam Cherrington
VP of Engagement
Commentary Summary
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User Commentary
Value
There are a lot of add-ons to add to the product suite, so charges come from there more than from...
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Loyalty, Relationship, Product
Everyone is always trying to get the speed to market to be as fast as possible. That is always a...
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Relationship
The support is getting better. Over the past few years, we have had different challenges with...
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Product
Things with Salesforce are mediocre, but I think the issue is more on our side. We have not put in...
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Loyalty, Value
I don't think Salesforce is going to be part of our long-term plans because of cost. I go to...
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Culture, Operations, Value
We have a strange dynamic with Salesforce because they don't really do the implementation. We always...
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Value
I am not sure that we could do what we do ourselves for the cost we pay for Salesforce CRM. If we...
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Relationship
Salesforce is pretty responsive. Whenever we open a case, depending on the priority of the case,...
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Loyalty, Relationship
We worked very closely with the Salesforce product team in order to affect their road map and...
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Relationship, Value
Salesforce tries to provide notifications as needed. If there are things that we need to know of...
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Operations
After working on Salesforce CRM for years, we have a bunch of good Salesforce CRM experts...
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Product
There is a healthcare industry shift of health systems moving away from Cerner to Epic, and Epic is...
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Culture, Relationship
In our relationships with the Salesforce account people, there is a lot of talk but not always...
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Product
Salesforce CRM is not as turnkey or good out of the box as some of the simpler solutions that are...
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Culture, Value
In the beginning, because of the type of relationship we had with Salesforce, the vendor was willing...
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Operations
One of the vendor's system implementation teams, in the beginning, wasn't the best for us. We have...
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Loyalty, Product
Salesforce has been working on AI, and I think this is certainly an area for them where their...
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Product
The product has been great and really helpful for us. It has been extremely flexible in our use...
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Loyalty
Salesforce is definitely in our long-term plans. That is sort of why we picked Salesforce to begin...
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Product
The ease of use for end users depends on how we build and configure Salesforce CRM because it is...
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Culture, Value
We get charged for lots of different things with Salesforce CRM, including licensing, storage, and...
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Product
We need this type of platform, and while Salesforce CRM has its challenges, I am not aware of a...
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Relationship
So far, we have had a good experience with our Salesforce counterparts. Some of our former...
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Operations
Salesforce CRM is a good solution, and it is high quality. I would have no hesitation in...
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Relationship
Salesforce mostly keeps their promises. When we first purchased Salesforce, a lot of activity was...
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Culture, Value
Probably my biggest gripe about Salesforce is that they advertise a lot of functionality, but when...
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Culture, Product, Value
The product does work as advertised when we have the right licensing. We have been able to do a...
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Operations
The vendor doesn’t really provide training. We have to have a premier support person contract to get...
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Product
The vendor’s out-of-the-box reporting tools need more work. I don't think they offer enough...
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Culture, Loyalty
We use Salesforce CRM, but we are actually now looking at installing another front-end solution if...
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Value
Salesforce does nickel-and-dime. Every time we need something changed, it is more money. They charge...
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Relationship, Product
Salesforce supports our integration efforts. We are currently trying to integrate a lot into...
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Relationship, Product
Salesforce needs to improve their support of modifications. They can manage cookie-cutter things...
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Product
There are multiple environments in Salesforce CRM. There is the user acceptance testing environment,...
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Culture
Something that our previous vendor was sorely lacking was a sales automation tool. So if brokers...
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Culture, Loyalty, Product
I am still on the fence about Salesforce CRM. We are still fairly new to them. Vendor demos always...
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Value
The product is too expensive. It works very well and merges things together, but as users expand it...
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Product
The product could be improved in terms of how its encryption is handled at the client level. The...
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Loyalty
Hopefully, we will be more satisfied with the system in the future because we have a go-live coming...
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Relationship
In the last year, the vendor's staffing has been really good. In 2023, Salesforce had a lot of...
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Relationship, Operations, Product
We did a recent upgrade that broke something in our environment. The vendor rolled the upgrade back...
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Product
There are certain features we haven't tapped into that Salesforce offers. I would love to utilize...
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Product
Since we started using Salesforce CRM, we have a lot more users and departments utilizing it for...
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Value
In my years of using Salesforce CRM, I haven't heard any negative feedback about cost. I just know...
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Relationship, Operations
We are on our own in terms of integration and development. It is all on us to figure out how to use...
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Product
We sleep well at night in terms of platform security. As far as we know, the vendor hasn't been...
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Relationship
Salesforce seems to do a good job of looking at their platform's future needs and going out to plug...
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Product
The personalization product and email are very hard to use. If someone is not a developer or coder,...
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Relationship, Operations
Salesforce doesn’t help with implementation. They just give us some webinars. If we pay a large...
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Product
Salesforce’s products don't talk to each other as easily as they should. For example, we wanted to...
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Culture, Value
I would tell others that Salesforce will charge for everything. If there is an opportunity to charge...
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Loyalty, Product
The functionality that Salesforce CRM provides is fairly new. It is cutting edge, and it really has...
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Operations
For the implementation of Salesforce CRM, we partnered with an outside firm that Salesforce...
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Culture
From a functionality perspective, I have no suggestions for Salesforce. But I would say to the...
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Relationship, Value
With the web support, Salesforce doesn’t really foster a network community like other vendors do. We...
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Relationship
For years, I have gone to Salesforce’s senior-level people to get a new client account person, and I...
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Relationship
Salesforce just needs to build up a better client relationship, do more checking in, provide more...
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Product
I like Salesforce CRM because it is our own design. It is completely configurable to our use cases,...
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Operations
Salesforce doesn't really take a vested interest in their client platform, so they don't even...
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Culture
When we went into the contract with Salesforce, we had some contract disputes about costs after...
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Operations, Product
We have never run into any issues with Salesforce. There is no training involved. It is very user...
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Relationship
The vendor is ahead of the industry; they have a very strong product team that is capability driven....
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Relationship
Salesforce is just a big organization, and it feels like they are selling everything at all times....
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