Home chevron icon Search

Salesforce CRM
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Engagement Ecosystem 2023: An Update on Vendor-Reported Capabilities
Patient Engagement Ecosystem 2023:
An Update on Vendor-Reported Capabilities
July 2023
View Report
Digital Front Door 2021: A View Through the Eyes of Market Leaders
View Report
Patient Engagement Platforms 2020: Which Vendor Can Be Your One-Stop Shop?
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Manager

Loyalty

Normally, Salesforce would be part of our long-term plans. We are evaluating a new EMR system, and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product has done what we have needed it to do. I like Salesforce’s customization options. The...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Perhaps Salesforce’s support model could be a little better. Salesforce has been okay so far. But...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There have been a couple of instances where we have worked with our account representative, and we...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Salesforce CRM is a low-code or no-code platform in a sense. We need to be able to build and deliver...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Salesforce’s software is very flexible and I have no problems with it.

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Salesforce isn't the easiest company to work with. Dealing with them is a bit like dealing with the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The third-party company that we worked with to implement and build out Salesforce CRM was a great...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

There aren't a lot of good alternatives to Salesforce CRM. In a few years, there may be some better...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Salesforce used to want to do regular business reviews with us. Those reviews were nice, but they...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Salesforce charges for every little thing. For example, we need to know not only whether patients...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some parts of Salesforce CRM are great and wonderful and will bring advantages over other products....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

If users are trying to do more complex things with Salesforce CRM, it isn't easy for them to learn...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Salesforce is only proactive and involved when they are trying to sell us something. They focus on...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

I would buy Salesforce CRM again. The power of Salesforce CRM is there if we are willing to buy all...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Salesforce could use more training designed for each of their clients based on their system model...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Salesforce charged us for things, like storage, that weren't really explained in our original...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

Our Salesforce product is very much our own creation. No two products are alike, and everything that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We have had some really good interoperability with Salesforce's system. It has integrated with our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Our account executive hasn’t talked to me for a long time. They are not very proactive. They only...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

Salesforce's customer support team is not proactive. We don't really need to use them. If we do use...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Salesforce doesn't understand what we have created, what we do, our business model, or anything. So...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I would recommend Salesforce CRM. Whatever its challenges are, it is still one of the better...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

Salesforce could loosen up and stop pressuring us to buy new products so much. Their account...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Product

The Salesforce platform never goes down, but one time, there was a nationwide glitch.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

We wouldn’t buy Salesforce's product again because it is too enormous and there are absolutely no...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Some of the problems with the implementation were that we couldn't get to a person and we couldn't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Salesforce is good when they respond. Our most recent client representative has kept all promises...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our experience with Salesforce has generally been good from a technology-platform standpoint. The...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Salesforce is focused on getting us to buy more than we need. They are focused on sales; it says it...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like Salesforce because of their platform. It is great. The Salesforce platform's ease of use...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CTO

Product

The product just works.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We only allow a certain portion of integration to occur, so I can't put that on Salesforce, but some...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can't put screenshots within Salesforce CRM. We have to take notes and everything else outside of...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Salesforce CRM is pretty reliable. I don't even recall it going down at all. It is pretty stable. We...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have one issue that has been going on for years. From our email integration to Salesforce CRM, if...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes there is a lag in support, but that is more of an internal delay than a delay with the...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

I had to tell one representative to back off a bit because they treated one of our partners as a...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I can get a lot out of Salesforce CRM. Everything depends on how we set it up. If we set it up...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We wanted to expand our licenses. With everything that we were using, with the exception of one...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

For ongoing training, we basically use Salesforce’s knowledge base and watch a lot of YouTube...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

Salesforce has purchased a number of products and companies over the years. When they have talked...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

We are not very satisfied with the functionality of the product because we use Health Cloud, the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Usually, we just go through the web system for support; we don't place phone calls. Often, when we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

Most of the products we buy from Salesforce are pretty inclusive of the things that we would expect....

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Upgrades happen three or four times a year; they are pretty seamless and work really well.

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

If I were talking to a friend about Salesforce, I would tell that friend to negotiate well with the...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

We think that our negotiations with Salesforce in the future are going to work out well, that we...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

Within our company, we often like to encourage small departments to have the flexibility to choose...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

No vendor keeps all promises, and that sounds a little unfair, but there are some opportunities for...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We have to make an effort and make a plan to go through an upgrade with Salesforce. They push...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

Individually, each part of the system works well, but they just don't all work well together. We...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I am a big Salesforce fan. All the pieces and components of Salesforce CRM are there to make it...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Salesforce has a vision. At our organization, we struggle because the healthcare industry is still...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We do not hear issues from our team, and they seem to have everything they need from Salesforce's...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Salesforce has good product support, but they are a little hard to get ahold of. They are a big...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Salesforce CRM is very hard to learn. It is a big, powerful piece of software. It is almost like we...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Salesforce CRM is a big, powerful, industrial-strength piece of software. The functionality meets...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

Anytime someone purchases a software application to use as an operational tool, they must have...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

We are satisfied with the functionality that we are getting from the system. Personally, I think...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations

The more we put into Salesforce CRM, the more we will get out of it in terms of being able to...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

We use Salesforce CRM to communicate with patients when they have healthcare gaps. The product is...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Our use of Salesforce CRM depends on the product’s integration with our EHR, so it is hard to say...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

We see tremendous opportunity in Salesforce CRM. It is a limitlessly scalable platform. We are just...

Jan 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

Implementations and training are mediocre and expensive. We train our own people in order to lower costs....

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Salesforce CRM is easy to use, and that is the vendor’s biggest strength. The vendor is the overall...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are looking to replace Salesforce CRM with another product that is more available and has better...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We are not very impressed with Salesforce. They are very pushy and definitely a sales-oriented...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

When it comes to Salesforce, everything is in the name. They are very effective at generating...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had an experience with a partner that Salesforce considers a platinum partner where the training...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

For the most part, Salesforce CRM works as designed. It is a very complex product, and some of the...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have enjoyed our time working with Salesforce, but they have had more internal turnover in their...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product's performance is entirely dependent on what we do with it and how we support it. The...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

The product's data storage limits at the individual user level were not made clear or even spelled...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wouldn’t say that Salesforce is proactive. The people that internally manage the implementation...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product is obviously a superior CRM platform. There is no questioning the overall strength and...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Salesforce’s support people often bring an engineer into our calls to explain that the best way to...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I expect my satisfaction with Salesforce to lessen. Some things on our road map are going to be...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We have a number of highly skilled engineers from Salesforce who make the product meet our needs. We...

Oct 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Finding a One-Stop Shop in Patient Engagement Platforms
19 March 21    |   Adam Cherrington and Dan Czech
The focus of the Patient Engagement Platforms 2020 report is which vendors are capable of providing a one-stop shop solution for patient engagement.
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
View All Reports
Related Reports
Perception
KLAS article icon
Digital Front Door 2021
28 September 21    |   Adam Cherrington and Dan Czech
Along with buzzwords like “AI” and “population health,” the term “digital front door” has become more popular but lacks a consensual definition. For this study, KLAS spoke to 27 leading organizations to understand what digital front door means to them, what digital front door strategies and key technologies they use, and what outcomes they have seen. Based on the lessons they have learned along the way, these organizations (most of which use Cerner or Epic for their core EMR) also shared advice for peers seeking to build or improve their digital front door strategies.
Performance
KLAS article icon
Patient Engagement Platforms 2020
08 January 21    |   Adam Cherrington and Dan Czech
Provider organizations have begun to consistently ask who, if anyone, can be a one-stop shop for patient engagement—allowing organizations to consolidate vendors and create a unified patient experience. Directed by the voices of provider and vendor executives, along with patients themselves, KLAS has helped the industry define “patient engagement platforms” through a series of reports and summits. This report is a culmination of those efforts, intended to help provider organizations understand who they can turn to for all (or almost all) of their patient engagement needs. Included in this study are insights from 153 of the broadest-adopting customers across 33 vendors.



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​