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User Commentary
Value
My only gripe with Salesforce is that they don’t avoid nickel-and-diming us. I understand that they...
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Operations
Salesforce wasn't too involved in the implementation. Our implementation partner helped us implement...
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Product
We have had a couple of instances where we have been down for a while, but Salesforce CRM has been...
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Culture, Relationship
Salesforce is always reaching out to sell new products, so it is hard to differentiate between being...
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Product, Value
Salesforce CRM definitely meets my expectations and allows us to grow our business. I feel pretty...
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Value
Salesforce charges a lot because everything is about revenue for them.
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Relationship, Operations
Salesforce has their Trailhead platform and things like that, so they are very good about training...
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Operations, Product
We get good results from Salesforce CRM. We were able to put most of our workflows for certain...
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Operations
I would give our Salesforce implementation partner a low rating because when we started on the...
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Operations
We have some FTEs on our team who are Salesforce certified, so they actually do the training....
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Operations
Since Salesforce CRM has been live, it has just been a blank slate, so we have a couple of folks who...
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Culture, Relationship
The Salesforce executives are not very involved with us. We have some vendors who invite us to...
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Culture, Value
With Salesforce, any new feature we want is a separate cost and a separate build. Salesforce charges...
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Value
Salesforce has a line item or a stock keeping unit for so many different things, and they are...
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Operations, Product
Salesforce CRM is only as good as the build, so the implementation partner we work with and how much...
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Product
Salesforce CRM's ease of use has a lot to do with an organization's independent build, but the user...
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Relationship, Operations
When we need to go to Salesforce for support during an implementation, their support team isn't too...
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Relationship
I work with all levels of people at Salesforce. They are a massive organization, so it is hard for...
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Relationship
Our entire platform completely shut down once because of an issue, and none of our users could log...
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Value
If an organization wants a best-in-class system that they can control, then Salesforce CRM is the...
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Operations
Salesforce could be more proactive on the training side by getting users trained earlier rather than...
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Relationship, Operations
Salesforce was very helpful in controlling a lot of things during our implementation. We have very...
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Value
Salesforce isn't nickel-and-diming us, and I have seen a huge ROI with Salesforce. Salesforce spends...
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Loyalty, Product
Salesforce is losing clients who are going to Epic and taking all of Cheers. We are trying to be...
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Product
Salesforce doesn't release a lot of things for us. We just use their system as our CRM tool. We...
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Product
The usability of Salesforce CRM is pretty good. It is also very reliable. We very rarely have any...
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Culture
Salesforce keeps adding options instead of putting features in the core product. Even though we have...
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Product, Value
We can eventually get the integration with Salesforce CRM to work, but it involves a lot more effort...
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Loyalty, Operations
Salesforce keeps their promises, but maybe not in the time frame they originally promised....
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Operations
Salesforce's training has been excellent. Their online platform for learning is exceptional, and...
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Value
The place where things fell apart with Salesforce CRM for our organization was with the price. The...
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Value
Salesforce CRM has been pretty static for us, but we also haven't put much of a focus on the...
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Relationship
We occasionally hear from our Salesforce account representative. That person will check in on us and...
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Value
In terms of building things on the platform, Salesforce CRM is very intuitive. I came in with no...
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Product
The biggest strength of Salesforce CRM is its flexibility. If we can think of something, chances are...
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Value
There are a lot of add-ons to add to the product suite, so charges come from there more than from...
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Loyalty, Relationship, Product
Everyone is always trying to get the speed to market to be as fast as possible. That is always a...
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Relationship
The support is getting better. Over the past few years, we have had different challenges with...
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Product
Things with Salesforce are mediocre, but I think the issue is more on our side. We have not put in...
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Loyalty, Value
I don't think Salesforce is going to be part of our long-term plans because of cost. I go to...
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Culture, Operations, Value
We have a strange dynamic with Salesforce because they don't really do the implementation. We always...
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Value
I am not sure that we could do what we do ourselves for the cost we pay for Salesforce CRM. If we...
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Relationship
Salesforce is pretty responsive. Whenever we open a case, depending on the priority of the case,...
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Loyalty, Relationship
We worked very closely with the Salesforce product team in order to affect their road map and...
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Relationship, Value
Salesforce tries to provide notifications as needed. If there are things that we need to know of...
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Operations
After working on Salesforce CRM for years, we have a bunch of good Salesforce CRM experts...
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Product
There is a healthcare industry shift of health systems moving away from Cerner to Epic, and Epic is...
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Culture, Relationship
In our relationships with the Salesforce account people, there is a lot of talk but not always...
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Product
Salesforce CRM is not as turnkey or good out of the box as some of the simpler solutions that are...
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Culture, Value
In the beginning, because of the type of relationship we had with Salesforce, the vendor was willing...
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Operations
One of the vendor's system implementation teams, in the beginning, wasn't the best for us. We have...
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Loyalty, Product
Salesforce has been working on AI, and I think this is certainly an area for them where their...
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Product
The product has been great and really helpful for us. It has been extremely flexible in our use...
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Loyalty
Salesforce is definitely in our long-term plans. That is sort of why we picked Salesforce to begin...
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Product
The ease of use for end users depends on how we build and configure Salesforce CRM because it is...
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Culture, Value
We get charged for lots of different things with Salesforce CRM, including licensing, storage, and...
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Product
We need this type of platform, and while Salesforce CRM has its challenges, I am not aware of a...
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Relationship
So far, we have had a good experience with our Salesforce counterparts. Some of our former...
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Operations
Salesforce CRM is a good solution, and it is high quality. I would have no hesitation in...
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Relationship
Salesforce mostly keeps their promises. When we first purchased Salesforce, a lot of activity was...
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Culture, Value
Probably my biggest gripe about Salesforce is that they advertise a lot of functionality, but when...
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Culture, Product, Value
The product does work as advertised when we have the right licensing. We have been able to do a...
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Operations
The vendor doesn’t really provide training. We have to have a premier support person contract to get...
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Product
The vendor’s out-of-the-box reporting tools need more work. I don't think they offer enough...
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Culture, Loyalty
We use Salesforce CRM, but we are actually now looking at installing another front-end solution if...
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Value
Salesforce does nickel-and-dime. Every time we need something changed, it is more money. They charge...
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Relationship, Product
Salesforce supports our integration efforts. We are currently trying to integrate a lot into...
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Relationship, Product
Salesforce needs to improve their support of modifications. They can manage cookie-cutter things...
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Product
There are multiple environments in Salesforce CRM. There is the user acceptance testing environment,...
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Culture
Something that our previous vendor was sorely lacking was a sales automation tool. So if brokers...
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Culture, Loyalty, Product
I am still on the fence about Salesforce CRM. We are still fairly new to them. Vendor demos always...
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Value
The product is too expensive. It works very well and merges things together, but as users expand it...
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Product
The product could be improved in terms of how its encryption is handled at the client level. The...
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Loyalty
Hopefully, we will be more satisfied with the system in the future because we have a go-live coming...
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Relationship
In the last year, the vendor's staffing has been really good. In 2023, Salesforce had a lot of...
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Relationship, Operations, Product
We did a recent upgrade that broke something in our environment. The vendor rolled the upgrade back...
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