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The vendor provided little-to-no training. The vendor's model is very heavily predicated on working...

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The product functionality meets all of our needs, but that is because of the heavy amount of custom...

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The vendor should decouple the product. The amount of money we have to pay for premise access and...

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VP/Other Executive

The vendor's sales strategy is not based on an organization's needs. It is based on the vendor's...

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VP/Other Executive

We have had a few bumps in the road with the vendor's other product. We have hit several different...

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VP/Other Executive

The way the vendor charges us doesn’t make sense. They penalize us for being a bigger user of the...

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VP/Other Executive

Salesforce rarely implements their own software. They propose implementation partners. We vetted our...

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Manager

The system has been very versatile in meeting our needs. It has been a good product for us. We have...

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Manager

Occasionally, the Salesforce organization pushes changes whether or not the user group wants them...

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Manager

In the past, we have sent our team members to a convention that has included training sessions....

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Manager

If Salesforce and the other vendor we use had had an out-of-the-box solution, that would have been...

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Manager

Sometimes when we report an issue to the vendor's premier support that we pay for, we get a partial...

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Director

It looks like we are not being charged for everything, but there is still the expectation that every...

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Director

When it comes to our satisfaction in a year from now, I think we need to remain consistent with the...

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Director

This system does require a lot of customization; it is not a product that we just implement and run...

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Director

In the past, I have said Salesforce does a really good job of selling the product, but they don’t do...

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Director

We have a really good external developer that we hired on to do some of the work for us. The vendor...

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Director

I have noticed that more free training has been made available recently. For example, there is a...

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Director

We had tools in place that hadn’t really been used before the pandemic. When COVID-19 hit, we...

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Director

There are some areas that could use improvement. When Salesforce came out with Salesforce Lightning,...

Jan 2021
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Director

Integration between Salesforce CRM and our EMR is a little bit of a struggle. The systems don’t have...

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Director

Salesforce has multiple levels of support for us. We have a success manager who is very good and...

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Director

From the perspective of the total cost of ownership, Salesforce really gives the best value because...

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Director

It is pretty clear what is in the agreement up front, but Salesforce does like to have lots of sales...

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Director

The product fulfills a specific role and does exactly what it needs to do. We are on cruise control....

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Director

Every software vendor is probably guilty of having vaporware and overselling new products, but I...

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Director

Salesforce's rollouts are great. They give us plenty of warnings and time to prepare. We haven't had...

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Director

Salesforce has been great at supporting us during COVID-19. We haven't had a lot of needs, but they...

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Director

We like the flexibility of the core platform. The product does what we need it to do. I like that...

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Director

The integration between the core things of the Salesforce platform and the components in our website...

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Director

In addition to the technical support, Salesforce has success managers who check in on us. The...

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Manager

Salesforce does not do the implementations. People have to have an implementation partner. We...

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Manager

The more that we put into place, the more we want to do with the system. A lot of the time, that...

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Manager

When my team has to open a support ticket, getting a solution usually takes a long time, and the...

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VP/Other Executive

Salesforce's delivery is awesome and incredible. In our relationship, they understand our business,...

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VP/Other Executive

I can develop apps pretty quickly. IT business solutions can be developed in weeks. We are doing...

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VP/Other Executive

The product meeting all of our needs is never perfect with these vendors, but the product quality is...

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VP/Other Executive

We have a hodgepodge of products when it comes to member engagement. We have a vision out there of...

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VP/Other Executive

I do like the SaaS model of Salesforce. That has helped us have easy, simple success by not having...

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VP/Other Executive

Salesforce has a great position in the industry. They have enough people and enough resources to...

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VP/Other Executive

It would be great for Salesforce to break down their tool into more manageable bites. It is just so...

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Director

Salesforce doesn't really nickel-and-dime us. We knew what we were buying into. The dollar figure is...

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Director

Salesforce is one of our favorite vendors. They are incredibly invested in our account, and someone...

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Director

Salesforce is pretty good at being proactive. It has been a long time since we have had an issue...

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Manager

This product is a well-liked product and will probably be a part of our long-term plans. The data...

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Manager

Salesforce has added the Einstein functionality and some email functionality. They keep up with the...

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Manager

Salesforce doesn't really train us. We are allowed to talk with people. If we want to learn about...

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Manager

Salesforce is difficult to get in touch with. They are a huge organization. They want to push us...

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Manager

We get nickel-and-dimed, but we pay for a Cadillac. Whether I recommend this product to a peer would...

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Manager

I don't see any changes coming from Salesforce, and I don't expect them to be proactive. I expect...

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VP/Other Executive

Salesforce didn't have a lot of products and services that were aligned with our approach to...

Nov 2020
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VP/Other Executive

Salesforce CRM is a standalone product. It sits completely outside of the EMR. As part of the...

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VP/Other Executive

Salesforce is an incredibly expensive vendor, and they have an exponential cost model. The more we...

Nov 2020
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VP/Other Executive

The likelihood of me recommending Salesforce CRM would be very dependent on the organization's...

Nov 2020
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COO

Salesforce's platform has been excellent at supporting us through COVID-19. The platform has been...

Oct 2020
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COO

Salesforce CRM is embedded into our organization. We use it to close sales, onboard and offboard...

Oct 2020
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Director

I haven't seen anything from Salesforce that is specifically for healthcare that we could leverage...

Oct 2020
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COO

Salesforce does an excellent job. They are probably one of the best vendors out there in terms of...

Oct 2020
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Director

Salesforce tries to charge for everything. Salesforce uses a model where they leverage their...

Oct 2020
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Director

Salesforce's interoperability is a little challenging, but it is better than our enterprise vendor's...

Oct 2020
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Director

Salesforce includes very basic support, but they don't dedicate any people to the account other than...

Oct 2020
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Director

One of the challenges with Salesforce is that we haven't realized our ROI projections that we were...

Oct 2020
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Director

Our organization has been using the product for multiple years on the marketing side. We are just...

Aug 2020
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Director

Our goal is to make the connection between our EMR and patient outreach more seamless. For example,...

Aug 2020
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Manager

Our end users love using Salesforce CRM. We have added a few plug-ins. When it comes to UI...

Jun 2020
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Manager

Salesforce has been very responsive to our issues whether or not they can do something. Their...

Jun 2020
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Director

The vendor is absolutely part of our long-term plans. Any organization that says the vendor is not...

Jun 2020
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Director

With COVID-19, the vendor made sure that all of our employees, even those who aren’t typical...

Jun 2020
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Director

The vendor is working on their delivery of new technology. I am expecting that my satisfaction will...

Jun 2020
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Director

We are not a premier support client, but a lot of the vendor’s support is offshore, and...

Jun 2020
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Director

The two biggest points that I like to drive home are the flexibility and nimble nature of the...

Jun 2020
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