Salesforce CRM Commentary

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We have a lot of challenges with the duplication of contacts. Salesforce does not have great ways to...

Salesforce's product is a highly flexible and capable CRM platform that provides strong visibility...

We are absolutely not getting our money's worth with Salesforce CRM. Our initial vision was to...

Salesforce's support is very solid. Things can cross a line into professional services, and that's...

It's been years since I've heard from our Salesforce account representative. They don't take any...

While Salesforce does offer a learning platform where we can choose our own modules and do what we...

With Salesforce CRM, the world really is our oyster if we have the time to invest. I'm a huge fan of...

If I'm going to recommend Salesforce CRM to somebody, it's with the assumption that they can utilize...

Salesforce CRM is maybe part of our long-term plans. There's some discussion about moving to Epic...

We use Salesforce CRM instead of Epic's Cheers module for our population health initiatives. We do...

We are using Salesforce CRM for all our nonclinical patient communications and scheduling workflows....

When we have a need to engage Salesforce with support, they are responsive. They deescalate...

In our case, the return is worth the investment because we're able to engage in significant pricing...

Salesforce is sometimes fair and transparent with their charges. At renewal time, there always seems...

Salesforce CRM is an extensible platform, so it's really a foundation as a tool set. Even beyond...

Salesforce is clearly innovating. We do see the results of that innovation. The vendor is...

I rate Salesforce’s training program lower because we don't rely on Salesforce a whole lot for that....

It's clear that Salesforce’s intent around partnership is to resolve our challenges and help us...

We can do whatever we want. We can use out-of-the-box functionality or build custom code on top of...

Salesforce CRM is really expensive, but it is really powerful. It’s a Ferrari, so I would always...

We have to do a lot of negotiating with Salesforce when we do our renewals. The account executives...

Salesforce CRM has good documentation, but it requires a lot of research on our side, so we have to...

Salesforce CRM is way overpriced, but the vendor is transparent about charges. We know what we get.

Salesforce is always innovating and trying to develop.

We utilize Salesforce for our member services and provider services, where call representatives...

Salesforce has gotten much stronger when it comes to training. They're just much more on top of it,...

Salesforce’s whole thing is that they say their system is never going to be an electronic health...

Salesforce seems to have a new buzzword every year that they're focused on. I'm not sure what...

Salesforce has complex and challenging pricing. It's just really matrix pricing. They're working on...

The only reason I don't give Salesforce’s training the top score is that there's so much, and it's...

Salesforce simplifies a lot of our business processes. It helps break down silos between different...

The quality of the product is as good as we have made it. It is our internal design that has made it...

The customer service team is very sales driven with an inside sales approach to customer service....

Salesforce's product is very pliable and has a lot of customization. We have been using it for...

With Salesforce CRM, we are able to look at the number of different calls that we are receiving...

If someone were looking to implement Salesforce CRM, I would tell them to work with a third party...

Things are going really well with Salesforce CRM. It is a really good product. We use it in various...

The ease of customization is what I like most about the product; we have been able to really fit the...

With the premium plan, we actually get support directly through Salesforce. Having used that in the...

Salesforce CRM is a product that lets us do just about anything if we have the time and resources to...

Salesforce needs to have stronger client relations. We really haven't heard from our account...

Our previous solution cost significantly less than Salesforce CRM, and it drove the same outcomes.

In terms of proactivity, if we were to reach out, Salesforce would help point us in the right...

Salesforce doesn't do training directly, but they have a great platform called Trailhead. For what...

Salesforce doesn't really train us on anything. But Salesforce has classes that we can take.

We are just not leveraging a lot of Salesforce’s stuff because we can't afford it. The issue is not...

Salesforce absolutely nickel-and-dimes us. That is one of the reasons we are getting rid of them....

All Salesforce gives us are people who want to upsell us, but they can't really solve any of our...

Salesforce is about third-party implementers. Salesforce doesn't do anything. They just sell their...

Salesforce keeps all their promises. However, promises have not been kept with the partnership...