2023 Best In KLAS Hospice Independent

Perception

Transitions of Care 2022

29 December 22 | Bradley Hunter and Paul Warburton

Inefficient care transitions lead to wasted time and energy, increased risk of human error, and potentially poor experiences for both patients and providers. Despite the industry’s attempts to ensure the right information is sent to the right people at the right time, healthcare organizations must often revert to manual processes for data entry, verification, and communication. Some organizations use or want to use technology to streamline their transitions of care (TOC). This report—KLAS’ first to look at TOC—draws from the perspectives of 95 healthcare leaders across multiple care settings to understand their adoption of care transition technology, the challenges they encounter in their care settings, and the vendors they are considering.

	Overall performance score (100-point scale)	Trend (2022-2023)	Total evaluations	Culture	Loyalty	Operations	Product	Relationship	Value

WellSky Hospice & Palliative	82.4	N/A	n=22	B	A-	B-	B-	B	B-

MatrixCare Hospice	82.2	N/A	n=29	B-	A-	B	B	B	C

Homecare Homebase Homecare Homebase	69.3	N/A	n=28	D+	C+	C-	C-	D+	D-
	50.0	100.0

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