Fluency Direct Commentary
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Subject Expert
Kylee Bird
Associate Engagement Partner
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User Commentary
Relationship, Operations, Product
We would like to see changes with the vendor's website. Since the vendor became Solventum, their...
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Relationship
We typically have an adoption specialist and a technical contact who we can reach out to. Our...
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Loyalty, Product
Solventum is trying to get into the AI area. They have some new products where a provider can select...
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Product
The system's architecture seems to be a little wonky in that the process of moving someone from one...
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Product
The system's dictation is pretty straightforward, even if a provider has an accent. The system picks...
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Operations
The process of setting up Fluency Direct with some other systems can be quirky. Typically, Solventum...
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Operations, Product
Fluency Direct meets most providers’ needs. We have the software in many facilities, and I'm just...
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Loyalty
Solventum tells us that there is a lot more stuff. We have a certain inpatient EHR vendor currently,...
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Loyalty, Product
I feel like my score for Solventum’s development and innovation will change after I see what they...
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Operations
Solventum gives us everything we need for training. We were familiar with front-end dictation in...
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Relationship
Our adoption specialist is great about helping us get with the technical resources, and they can do...
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Relationship
The partnership is really good. We have cadenced meetings on different topics. I always forget which...
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Relationship, Product
We always get our needs met, but sometimes it can take a while, and sometimes that is not even...
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Value
I see reports. There are hundreds of users every month that are using the system, and we use the...
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Relationship
If Fluency Direct goes down or we need to troubleshoot something in the middle of a massive go-live,...
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Value
Fluency Direct is definitely worth the money, and I would recommend it to anyone. Compared to...
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Loyalty
We have an AI ambient solution for documentation that is going to help us generate our notes so that...
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Product, Value
Fluency Direct has been a great product so far.
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Product
Fluency Direct is a little slow sometimes. Our providers say that there is a delay with completing...
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Value
Solventum hasn't been very innovative with Fluency Direct, so I don't know what more I would expect...
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Relationship, Product
Fluency Direct doesn’t have the capability that another solution does. The AI component is not...
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Culture, Value
Solventum is really good with pricing. They know that our road map is to replace the solution, but...
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Relationship
When Fluency Direct was still part of MModal, the support from the vendor was really good. Since 3M...
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Loyalty
Fluency Direct is maybe part of our long-term plans. Right now, we have an ambient speech solution...
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Operations
Solventum's training program is one of the best out there. We have a great partnership with Solventum....
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Loyalty, Product
With ambient speech solutions as they are now, it is getting harder to recommend Fluency Direct...
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Product
One thing that we really like from Solventum is our very well-built admin portal, where we can...
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Culture, Value
With Fluency Direct, we have a client person who participates in our regular calls to give us stats...
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Value
We eliminated transcription due to Fluency Direct, so I give the solution high marks for receiving...
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Product
We had many physicians who experienced issues with the Fluency Direct system. From a financial...
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Loyalty
We recently transitioned to a new EMR across the entire health system. As a result, we will most...
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Loyalty
We are switching Fluency Direct out for another system. We may need to keep Fluency Direct on...
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Operations
Solventum really showed up in terms of training for our latest upgrade.
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Relationship
My direct contact person from Solventum is absolutely amazing. They are so quick to respond, and...
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Operations
Our implementation of Fluency Direct had a long timeline. I was not happy with it. We had to push...
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Culture, Product
I didn't hear any big complaints about Fluency Direct working as promoted. Our providers haven't had...
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Loyalty
We are moving away from Fluency Direct. If I were to compare Fluency Direct to competing systems, I...
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Product
We have had significant challenges getting Fluency Direct to work in our environment. In our thin...
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Loyalty
Our organization is looking at ambient AI solutions from other vendors and not Solventum. That is...
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Operations, Product
Fluency Direct is pretty easy to use. We just pick up a microphone and start talking. The people who...
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Product
Our users have issues with dictation sometimes. Fluency Direct doesn't understand them correctly. We...
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Operations
I don't know that we are getting any ongoing training. We get information, and then we train our...
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Operations, Product
I like the system's ease of use for our end users. The system performs the way Solventum says it...
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Value
The cost for Fluency Direct is a lot less than what we would pay for a competing system. That is...
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Relationship
We have regular meetings with Solventum, and Solventum's people are in all of our quality discussions....
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Product
I would like Solventum to move the system to the cloud so that its upgrade process can be better....
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Operations, Product
We have had some networking difficulties with Fluency Direct. We have a lot of EHRs, and we feel...
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Product
Fluency Direct is used much more now. It is our main means of dictation outside of radiology. We...
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Operations
Solventum actually came in recently and went through the training. Most users pick the system up...
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Relationship
I haven't really dealt with Solventum from a support standpoint, but when they have downtime and...
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Value
I don't know that we have ever been charged any extra with Fluency Direct.
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Product, Value
Fluency Direct is really easy to use. It really does a really good job of recognizing dialects that...
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Loyalty, Product
Solventum could have more advertising for Fluency Direct because I only found the solution by...
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Operations
Our implementation of Fluency Direct did not take very long. We downloaded it and did training, but...
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Relationship
I have been extremely happy with our Fluency Direct transcription. I have worked at several...
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Product
For Fluency Direct, we are on a great path to upgrade twice a year, and that worked in our cycle. I...
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Value
Solventum avoids charging for Fluency Direct. They are an amazing partner.
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Operations
We don’t really need training on Fluency Direct. We meet with our representative every week, and...
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Product
Things have been going much better with Solventum due to our having more success with adoption...
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Relationship, Product
Solventum doesn't make any promises, but the tool just keeps working. They have hit the end game of...
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Culture
I have no complaints about Solventum’s pricing. The only thing we ever really do with them is drop...
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Product
I have never upgraded Fluency Direct. It updates automatically in the background, and an update has...
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Product
The only thing we have integrated Fluency Direct with is our EHR, and even then, it isn't really an...
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Loyalty
One doctor said the system didn't work well for them because of their accent, but that was a rare...
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Operations
The implementation for Fluency Direct was very smooth. In addition, Solventum comes on-site...
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Product
Fluency Direct integrates just fine. I haven't seen too much new technology with Solventum, but...
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Loyalty
We will be continuing with Fluency Direct for now. We have found a few technical bumps, but Fluency...
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Loyalty, Product
We love Fluency Direct. We wish we could stay on it. We would prefer to stay on it. If we hadn't...
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Product
I would like to see Solventum work with our EHR vendor to get better integration options. A system...
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Loyalty, Product
We are behind on the system's upgrades, but once we do those upgrades, the system will meet a lot of...
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Relationship
Solventum's support has been great. We have standing meetings with our account representatives every...
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Operations
Fluency Direct's training is very good. When we did our last upgrade for Fluency Direct, it was very...
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Loyalty, Product
Fluency Direct meets all of our needs. Solventum provides a very simple way to implement the system....
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Product
Fluency Direct is the best dictation product I have seen in my years in healthcare IT.
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Operations
The implementation team we were given went above and beyond my expectations for support and training...
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Relationship
Our customer service representative is wonderful. I appreciate all their help and assistance.
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Relationship
Our account representative is a very helpful associate in making sure the product works with our...
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Operations
I don't know if Solventum's training could be any easier. Fluency Direct is pretty straightforward....
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Culture
Fluency Direct is just an annual subscription, so things are pretty laid out as far as that goes. I...
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Relationship
We just don't really have a whole lot of involvement from Solventum. We really don't hear from...
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Value
The value in Solventum is that we buy Fluency Direct from them. We still have the transcription part...
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Product
I don't think we have had any issues with Fluency Direct as far as functionality or anything like...
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Product
I wouldn't flinch to recommend Fluency Direct as far as what we use. I know there are a lot of other...
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Relationship
With Solventum’s support team, we either make a phone call or open up a website ticket and watch and...
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Operations, Product
Fluency Direct is simple and easy to use. It only does one thing, but it does it pretty easily. For...
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Loyalty
Fluency Direct is probably not part of our long-term plan because as soon as we have ambient...
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Loyalty, Product
We have been very happy with Fluency Direct, but I'm just expecting it to be replaced by something...
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Loyalty, Relationship
We are going to replace Fluency Direct. Fluency Direct is overpriced. It takes too long for...
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Loyalty
When we originally got Fluency Direct, we were expecting more. It isn't where we want to go, and it...
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Operations, Product
Fluency Direct is pretty good, but I would like to see better language accent opportunities. I have...
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Product
The vendor hasn't really upgraded Fluency Direct for us. I'm pretty sure they have things to offer...
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Operations, Product
I like Fluency Direct's ease of use for our physicians. Our physicians obviously don't have a lot of...
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Relationship
I have a wonderful person from Solventum who reaches out to me about Fluency Direct and is always on...
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Product
Fluency Direct is a good system. We have a monthly planned downtime. At one point, the vendor was...
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Operations
Fluency Direct was an easy implementation, and the support we get from Solventum is great as well.
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Operations, Product
Fluency Direct hasn’t had a lot of change from the beginning to now, but I don't know what can...
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Culture, Loyalty
Our EHR has an AI option that we will be moving to instead of utilizing Fluency Direct. It really...
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Relationship, Operations
A lot of our providers are set in their ways and don't want to try anything new, but once they start...
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Loyalty
Fluency Direct is not part of our long-term plans. We haven’t made a choice to go with another...
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Relationship
Solventum has been pretty responsive. Solventum’s tech support people and my contact are very...
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Product
I would like to see Solventum offer an ambient feature and tighter integration with our EHR. Fluency...
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Product
Fluency Direct is a quality product. The dictation transcription is very accurate.
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Loyalty
Pretty much everything is going well with Fluency Direct. We have tried to get the physicians to use...
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Relationship
I like that Fluency Direct works. It is as simple as that. Also, the cost is great, the support team...
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Operations, Product
Fluency Direct’s interface is a little confusing for some of the new radiologists, and sometimes...
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Relationship
I have worked with Fluency Direct before with different licenses, and Solventum has always been...
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Operations, Product
Fluency Direct is intuitive. It is pretty easy to train the providers on, and there aren't a lot of...
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Operations
With Fluency Direct, the biggest thing was doing voice training for the speech recognition. That was...
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Product
Fluency Direct has an integration piece that has been added by our vendor. That makes it smooth for...
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Relationship
With Fluency Direct, we control the upgrades, so it isn't like we get surprise upgrades. Whenever...
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Loyalty, Product
We aren't using the full cabinet of things that Solventum offers, and there isn't much more that we...
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Relationship
Solventum reaches out regularly to give us utilization reports. From a training standpoint, they...
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Loyalty
We recently adopted AI into our workflows. Right now, our adoption is slow, but over time, I think...
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Loyalty, Value
The main reason we ended up with Fluency Direct is that it is very reliable compared to some other...
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Product, Value
Fluency Direct is user-friendly, and it has the capability of understanding medical terms. The...
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Relationship, Product
Sometimes Fluency Direct just doesn't pick things up appropriately. However, that issue happens so...
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Relationship
I feel like we are fully supported with this equipment. Solventum does everything to help us resolve...
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Relationship, Product
I have had very few issues, and there have been upgrades made to Fluency Direct to fix things that...
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Operations, Product
From our point of view of upgrades, everything was uploaded by the IT people, and we didn't really...
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Operations, Product
Fluency Direct is super easy to use for people who are electronically inclined, but people who...
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Operations
Our IT people had training from Solventum, and I got to spend some time with them and with the...
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Loyalty, Product
Solventum’s technology platform is not really a cloud-based platform. They want to host, and they...
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Relationship
I was really impressed with the new CEO for Solventum, but Solventum has been a stodgy vendor, and...
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Relationship, Product
Having Solventum as a partner has gone really, really well. Solventum keeps all of their promises....
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Loyalty, Product
The outcomes we have received that have been driven by Fluency Direct have plateaued a little. Part...
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Relationship
Solventum's support is better than average, but it is not superior to anything. Additionally, we...
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Loyalty, Product
I plan to update Fluency Direct in the future because we have had issues with it on and off....
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Value
We are definitely getting our money's worth with Fluency Direct. That is why it is still our...
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Relationship
If we call Solventum or if we put in a ticket, Solventum will support us. Sometimes they are a...
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Loyalty
Fluency Direct will continue to be part of our long-term plans. A large part of that is because of...
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Relationship, Product
A couple of times a year, Solventum updates their speech recognizers, but I would like the vendor to...
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Relationship
Even though our system has been up for a long time, we continue to meet regularly with Solventum to...
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Loyalty, Product, Value
The success rate that we have had with Fluency Direct has been unbelievable. As part of our due...
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Operations, Product
The system has a learning curve for novice or new users. I would rate its ease of use higher for...
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Loyalty, Product
The world has changed. Nowadays, people want ambient systems that are built into the exam room, so...
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Product
Solventum needs to make the system more accessible. For example, right now, Solventum controls the...
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Product
The system is accurate and user friendly, and it makes documentation much easier. I used Fluency...
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Loyalty
Solventum has been very supportive so far, but we haven't gotten any integration at this point. We...
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Relationship
Solventum's support is very responsive, especially with email chains. We get weekly reports from Solventum....
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Product
Fluency Direct is a game changer. Without it, I would be miserable at work because I wouldn't be...
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Loyalty
I would say that Fluency Direct is part of our long-term plans, but there are some caveats there. If...
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Relationship
Everybody on Solventum's customer support and troubleshooting support team is very responsive and...
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Culture
We really like that Solventum offered a free trial so we were able to get our providers onboarded...
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Commentary Summary
Comment Type Breakout