MModal Fluency Direct Commentary
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Mac Boyter
Research Director
KLAS Research Director - Mac Boyter
 
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User Commentary

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Director

Loyalty

Today, we would not decide on MModal Fluency Direct. We would go with another product because of AI....

Feb 2024
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Director

Relationship, Product

With MModal Fluency Direct, there have been some connection issues with our client service, but 3M...

Feb 2024
||
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Director

Product

It requires a certain threshold of signup to get a patient into the system initially. We saw a large...

Feb 2024
||
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Director

Relationship

We have received negative feedback from the build team about 3M’s support. The support team has been...

Feb 2024
||
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CMIO

Culture, Loyalty, Value

3M keeps all of their promises, and we are very happy with them. They also avoid charging for every...

Feb 2024
||
(0)
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CMIO

Relationship, Operations

One nice thing about 3M is that they are very proactive. I haven’t seen that with other vendors. 3M...

Feb 2024
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CMIO

Operations

3M offers us on-site training twice a year. They send their trainer, and we schedule sessions with...

Feb 2024
||
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CMIO

Relationship

One thing that 3M does well is allow us to share direct feedback with them. We don’t need to go to...

Feb 2024
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CMIO

Product

The best way for 3M to improve is to use newer technologies, such as AI. The biggest risk that I...

Feb 2024
||
(0)
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Manager

Operations, Product

We went through multiple upgrades with 3M because there were issues with each one. The previous...

Feb 2024
||
(0)
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Manager

Loyalty, Value

I am a little concerned about the system in its current state. Since 3M bought the system, I don't...

Feb 2024
||
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Manager

Product

When the system works, it works pretty well. We have had some issues with slowness and random...

Feb 2024
||
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Manager

Loyalty, Relationship

Our regular account executives and success managers at 3M have been excellent. The people who I deal...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

3M has a fantastic product. The technology for voice recognition is really good. The issue with the...

Feb 2024
||
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Analyst/Coordinator

Relationship, Operations

We have had some struggles with technical solutions and things like that in MModal Fluency Direct....

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

3M has some resources, and our team was recently made aware of some training through our...

Feb 2024
||
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Analyst/Coordinator

Product

A few providers have struggled with some technical issues with MModal Fluency Direct. We don't know...

Feb 2024
||
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Analyst/Coordinator

Product

Interoperability is limited to the tool. Stability and reliability have been an issue for MModal...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The 3M representative who connects with our team is very responsive, but just because they respond...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

3M has an alert communication program that automatically notifies us of upgrades or any technical...

Feb 2024
||
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Analyst/Coordinator

Product

MModal Fluency Direct’s main feature is reducing a pain point. That is what it is designed to do,...

Feb 2024
||
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Analyst/Coordinator

Product

MModal Fluency Direct is very good and helpful. Overall, everything has gone well. I like...

Jan 2024
||
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Manager

Product

MModal Fluency Direct is pretty easy to use, and providers can pick it up fairly easily. It does a...

Jan 2024
||
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Manager

Product

We have been able to get MModal Fluency Direct in a disaster recovery state, so even if the cloud...

Jan 2024
||
(0)
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Manager

Product

There is a bit of complexity in MModal Fluency Direct with the profiles and the microphones,...

Jan 2024
||
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Manager

Relationship, Product

3M’s website is kind of convoluted when we try to find things. Even if I want to search for other...

Jan 2024
||
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Manager

Loyalty

3M is a bit behind the curve, and I think that is going to affect our satisfaction. Their voice...

Jan 2024
||
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Director

Loyalty

We love MModal Fluency Direct, but we are also part of a larger health system that is moving over to...

Jan 2024
||
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Director

Product

In terms of voice dictation software, the product is heavily geared toward healthcare and medicine,...

Jan 2024
||
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Director

Product, Value

MModal Fluency Direct definitely eases the burden of documentation on physicians. If a customer is...

Jan 2024
||
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Manager

Product, Value

MModal Fluency Direct is very helpful for our providers who are documenting in the EHR because it...

Jan 2024
||
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Manager

Relationship, Operations

The people who work for 3M are committed to working with our providers and helping them be...

Jan 2024
||
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Manager

Relationship

3M is doing a great job. Anytime we have tickets or have to troubleshoot something, 3M’s people are...

Jan 2024
||
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Manager

Loyalty, Operations

We are talking about having 3M come on-site to do on-site training with our providers, and that is...

Jan 2024
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Manager

Operations, Product

Things were fine with MModal Fluency Direct for a while, but then we had to do an upgrade. That...

Jan 2024
||
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Manager

Loyalty, Relationship

3M needs to be a little more engaged when we need them. Our providers were essentially screaming...

Jan 2024
||
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Manager

Relationship

What I love about 3M is the customer support liaison. We meet with that person routinely, and we...

Jan 2024
||
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Manager

Loyalty, Relationship

I was worried that when 3M purchased M*Modal, our liaison would go away, but they are still in...

Jan 2024
||
(0)
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Manager

Relationship

The vendor tries to meet with us, tell us our numbers, and get us to the numbers they would like to...

Jan 2024
||
(0)
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Manager

Value

Overall we are satisfied, but the product should be a bit cheaper for what it is. It is a very...

Jan 2024
||
(0)
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Manager

Culture

We were redoing an agreement with 3M, and they told us something that they later said wasn't the...

Jan 2024
||
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Manager

Relationship

3M is getting a better relationship with Cerner. Before, Cerner only wanted to partner with Nuance,...

Jan 2024
||
(0)
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Manager

Product, Value

I haven't seen much from 3M in terms of new technology. The product is meeting our needs, but it...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

MModal Fluency Direct is a good product, and it is not hard to use. The actual usability is fine. We...

Jan 2024
||
(0)
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Manager

Product

3M's recommended microphone doesn't have as much durability as their competitor's in terms of how...

Jan 2024
||
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Analyst/Coordinator

Product

There have been some limitations within MModal Fluency Direct that have always been a struggle. The...

Jan 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have some complex deployments. We have MModal Fluency Direct deployed more than one way in...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship

3M will want to work with us, and they will initially get started, but sometimes the more...

Jan 2024
||
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Analyst/Coordinator

Relationship

The account representative and 3M wanting to work with us hasn't been an issue. They have always...

Jan 2024
||
(0)
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Analyst/Coordinator

Operations

The implementation process is not bad, but there is sometimes some slowness in the ongoing...

Jan 2024
||
(0)
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Manager

Relationship, Value

Since 3M purchased MModal Fluency Direct, the service has gone downhill. MModal Fluency Direct is...

Dec 2023
||
(0)
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Manager

Relationship, Operations, Product

We have issues with dictation in MModal Fluency Direct that add extra time to the provider's...

Dec 2023
||
(0)
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Manager

Relationship

We would like to see 3M test their code upgrades independently before pushing them onto a client....

Dec 2023
||
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Analyst/Coordinator

Relationship

3M is proactive when it comes to letting us know about problems in the system, but we only hear...

Dec 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations, Product

Originally, we liked the product's ease of use. Our providers picked up on the product quickly, and...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

We get emails from the vendor about webinars, but the vendor isn't actively involved in our training...

Dec 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support people are responsive, but there are some lingering issues with the system, and...

Dec 2023
||
(0)
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Director

Product

I have definitely been pleased with the system's technology. I would be very interested to see how...

Dec 2023
||
(0)
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Director

Culture

We hardly receive any charges for the system. We pay for maintenance and our licenses. The vendor...

Dec 2023
||
(0)
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Director

Operations

Setting people up in the system is a fairly intuitive process. That typically doesn't overwhelm our...

Dec 2023
||
(0)
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Director

Relationship, Product

3M is very reliable and responsive. I never really hear much about new technology from 3M. It could...

Dec 2023
||
(0)
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Analyst/Coordinator

Operations

There are no problems with the ongoing usage of MModal Fluency Direct. I almost never get a call...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

3M’s biggest strength is the support personnel that I deal with routinely. The support person we...

Nov 2023
||
(0)
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Analyst/Coordinator

Operations, Product

Once we get beyond the onboarding process for new providers, the ongoing experience with MModal...

Nov 2023
||
(0)
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Director

Relationship

MModal’s support is good because of the quality of my representative. They just want to stay on top...

Oct 2023
||
(0)
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Manager

Loyalty, Product

Over the last couple of years, I probably would have rated the product lower in terms of working as...

Oct 2023
||
(0)
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Manager

Operations, Product

If somebody is dictating on other platforms, that is easy for them. I wouldn't say 3M's product is...

Oct 2023
||
(0)
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Manager

Product

We had a couple of pieces that didn't work out. One was like a computed-assisted physician...

Oct 2023
||
(0)
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Manager

Operations, Value

For one deployment, 3M was going to start an official project and charge us for it, but in the end,...

Oct 2023
||
(0)
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Manager

Operations

The quality and effectiveness of initial and ongoing training are pretty good because we have a...

Oct 2023
||
(0)
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Manager

Loyalty, Relationship

3M keeps their promises; it is just a matter of how long we must wait. We have had some longstanding...

Oct 2023
||
(0)
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Manager

Relationship

The support team is usually responsive. We can get at least someone from tier one or two, but we...

Oct 2023
||
(0)
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Manager

Relationship, Operations

We have finally gotten to a good point after getting automatic launching to work on Hyperspace. We...

Oct 2023
||
(0)
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Director

Loyalty, Operations

I don't want to move away from MModal Fluency Direct. The doctors like it. Using MModal Fluency...

Oct 2023
||
(0)
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Director

Relationship

The overall product is user friendly and provides the functionality needed just as expected. Our...

Oct 2023
||
(0)
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Director

Relationship, Operations

We faced frustration with our migration to cloud-based services for our EMR. It took a lot of...

Oct 2023
||
(0)
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Director

Relationship

Our representative and technician have been absolutely wonderful. They have been timely in their...

Oct 2023
||
(0)
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Director

Relationship

The response time from 3M is just not timely. We asked them to come on-site because at one point I...

Oct 2023
||
(0)
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Director

Relationship, Value

We like the product's technology itself, but there are a lot of places from a vendor standpoint...

Oct 2023
||
(0)
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Director

Relationship

3M has been a great partner. We have partnered with them for the last several years. We were up...

Oct 2023
||
(0)
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Director

Product

MModal Fluency Direct is a speech-to-text software; however, there is a lot of functionality to...

Oct 2023
||
(0)
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Director

Operations, Product

One of the things we have constantly begged for is good data. We want to know who is using the...

Oct 2023
||
(0)
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Director

Product

We want more system commands for MModal Fluency Direct. A lot of the commands that the vendor had to...

Oct 2023
||
(0)
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Director

Relationship, Product

We would like 3M to reach out more and let us know when their platforms are upgrading. We never know...

Oct 2023
||
(0)
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Manager

Culture, Relationship

We had a relationship with 3M before, and even after they acquired MModal, 3M kept up with their...

Oct 2023
||
(0)
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Manager

Operations, Product

MModal Fluency Direct is relatively easy to use. We don't have to train the product or anything....

Oct 2023
||
(0)
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Manager

Culture, Product

The system can work with a wide variety of handheld microphones. All of our doctors don't...

Oct 2023
||
(0)
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Relationship, Operations

We have had really excellent experiences with the vendor's team. We needed a very quick...

Oct 2023
||
(0)
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VP/Other Executive

Product

I think 3M’s competitors are much farther ahead and have competitive technology that has advanced...

Sep 2023
||
(0)
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VP/Other Executive

Product

3M’s front-end speech recognition functionality is easy to use, and there is not a lot of training...

Sep 2023
||
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VP/Other Executive

Relationship

I appreciate the fact that 3M continues to partner with KLAS to try to make things better. I think...

Sep 2023
||
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VP/Other Executive

Relationship

The vendor’s upgrade services are fine. They have been pretty good here lately. I love our contact...

Sep 2023
||
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VP/Other Executive

Relationship

The vendor is giving us an executive dashboard that we can go in and look at. We get really good...

Sep 2023
||
(0)
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VP/Other Executive

Relationship, Product

The product has had bugs, and we still struggle with the vendor’s support people not having the...

Sep 2023
||
(0)
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Manager

Product

The vendor has a great product, and they keep adding in more features that the providers can use...

Sep 2023
||
(0)
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Manager

Product

Providers grumble about the product missing capitalization, punctuation, and every now and then,...

Sep 2023
||
(0)
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Manager

Relationship

The vendor’s support team is actually very quick to respond and help out. They are very easy to...

Sep 2023
||
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Manager

Relationship, Product

There isn’t much new with the product. I would like the vendor to tell us about new features or...

Sep 2023
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(0)
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Director

Product

3M needs to do a better job with their release updates, and there is an opportunity for them to do a...

Sep 2023
||
(0)
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Director

Operations

MModal Fluency Direct does not require extensive training, and 3M does a really good job of ensuring...

Sep 2023
||
(0)
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Director

Product, Value

MModal Fluency Direct is a pretty good product. In terms of cost, MModal Fluency Direct comes in a...

Sep 2023
||
(0)
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Director

Loyalty, Product

MModal Fluency Direct is purely a dictation service. We are exploring some other 3M tools that could...

Sep 2023
||
(0)
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Director

Value

We have seen more efficiency and have had a good experience with MModal Fluency Direct because the...

Sep 2023
||
(0)
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Director

Value

I would tell others that MModal Fluency Direct is very effective at providing a good dictation...

Sep 2023
||
(0)
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Manager

Loyalty

We will transition to a new EHR, and that is probably our best opportunity to move to a new solution...

Sep 2023
||
(0)
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Manager

Loyalty, Value

I probably would look at buying this product again if I went to an organization in need of a new or...

Sep 2023
||
(0)
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Manager

Relationship

I have had some problems with the vendor’s support in the past. There was a time when there were...

Sep 2023
||
(0)
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Manager

Relationship

We used to have an account representative who would reach out to see how we were doing and ask...

Sep 2023
||
(0)
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Manager

Operations

There hasn't been any need for any training or retraining, and there haven't been any new updates...

Sep 2023
||
(0)
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Manager

Product

We use the product in various departments, and it integrates well with Google Chrome. I don't think...

Sep 2023
||
(0)
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Manager

Operations, Product

MModal Fluency Direct has some funky things for installations and upgrades that we have to do...

Sep 2023
||
(0)
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Manager

Product

We haven't gotten any new packages or updates for the product in quite a while. There hasn't been...

Sep 2023
||
(0)
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Director

Product

There are a couple of small things that could be changed about MModal Fluency Direct, but overall,...

Aug 2023
||
(0)
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Director

Value

MModal Fluency Direct is fast, and it is overall a cheaper solution, so the price point is good. It...

Aug 2023
||
(0)
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Director

Relationship

Anytime that 3M is having any upgrades, they are quick to let me know through email that something...

Aug 2023
||
(0)
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VP/Other Executive

Relationship, Operations, Product

MModal Fluency Direct is very easy to use and very easy to implement. With MModal Fluency Direct,...

Aug 2023
||
(0)
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VP/Other Executive

Product

MModal Fluency Direct has been pretty static. I haven't seen a lot of new development coming out...

Aug 2023
||
(0)
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VP/Other Executive

Relationship

3M sends out automated messages if their website is having issues. Also, MModal Fluency Direct is...

Aug 2023
||
(0)
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Director

Operations

I am generally satisfied with the product, but I am really discouraged by 3M's training. The vendor...

Aug 2023
||
(0)
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Manager

Product

Since we have had MModal Fluency Direct, the product has been fairly accurate and intuitive. It is...

Aug 2023
||
(0)
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Manager

Loyalty

We have been looking into 3M's virtual assistant product. That product is similar to what other...

Aug 2023
||
(0)
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Manager

Relationship

Since 3M acquired MModal Fluency Direct, there has definitely been a change in the vendor's...

Aug 2023
||
(0)
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Manager

Product

Integrating our EMR with MModal Fluency Direct in a way that is meaningful is so hard. For example,...

Aug 2023
||
(0)
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Manager

Culture

3M is so hard to work with. Not only is their product average but also the company and people are...

Aug 2023
||
(0)
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Manager

Product

With MModal Fluency Direct, we can talk into a microphone; it listens and is supposed to transcribe...

Aug 2023
||
(0)
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Manager

Relationship

Out of all the companies we use, 3M is the one who we had the technology beforehand. It is not like...

Aug 2023
||
(0)
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Manager

Culture, Operations

3M was fairly responsive once we got through the contracts and set up the relationships. Once we...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We recently updated our EMR. MModal Fluency Direct is an add-on, and when the EMR vendor did the...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

3M has been on top of making sure we have all of our white papers, upgrades, and documentation for...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship

There is a new leading technology of AI scribing. If 3M does not offer that in the future, we will...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

3M recently had a server migration that was not smooth at all. They tried their best to keep their...

Aug 2023
||
(0)
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Analyst/Coordinator

Product, Value

When the software is working as 3M promises, it is fantastic. A lot of our providers rely on MModal...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

When things break, that is a big headache. It takes a while to get a fix because we don't manage the...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

There was a recent microphone upgrade that wasn't very smooth. It has caused a lot of issues with...

Aug 2023
||
(0)
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Nurse

Operations, Product

MModal Fluency Direct has great options for advanced technological users. Users can really do a lot...

Aug 2023
||
(0)
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Nurse

Relationship

3M does support well. If I reach out to 3M’s representative, they respond to me pretty quickly. And...

Aug 2023
||
(0)
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Nurse

Culture, Value

3M does batch licenses, so we don't have to pay per license. That is really nice.

Aug 2023
||
(0)
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Nurse

Loyalty

When my organization originally went with 3M, we were really looking at using MModal Fluency Direct...

Aug 2023
||
(0)
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Nurse

Operations

MModal Fluency Direct is pretty self-explanatory and easy to use. And when we wanted to learn more...

Aug 2023
||
(0)
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CMIO

Operations

Our implementation with 3M was very tough. The product never worked the way the vendor said it...

Jul 2023
||
(0)
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CMIO

Product

MModal Fluency Direct doesn't integrate with other systems really well. We end up having to speak...

Jul 2023
||
(0)
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CMIO

Loyalty, Relationship

During the time that I have been with my organization, no one from 3M has reached out to us. We are...

Jul 2023
||
(0)
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CMIO

Product

3M's strategy appears to be to use a query system where we have to pepper physicians with questions...

Jul 2023
||
(0)
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Director

Value

I am sure the vendor could charge us for more, but they don’t charge us for every little thing....

Jul 2023
||
(0)
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Director

Product

I like the product’s flexibility regarding the different ways doctors can dictate. They can dictate...

Jul 2023
||
(0)
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Manager

Operations, Product

I have had some physicians that have struggled with the product before. It does require a bit of...

Jul 2023
||
(0)
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Manager

Product

There have not been any improvements of any kind in the product.

Jul 2023
||
(0)
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 or  to see details.

Manager

Relationship

If the system does go down or there is some sort of issue, the vendor is good about sending out an...

Jul 2023
||
(0)
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Manager

Loyalty

If there were an opportunity to buy a product where the physicians could go ahead and transcribe in...

Jul 2023
||
(0)
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Manager

Relationship

After 3M purchased the solution, I lost my customer representative, and I was assigned a new one....

Jul 2023
||
(0)
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Manager

Product

There are times that there are blanks on some of the reports where the transcriber didn't understand...

Jul 2023
||
(0)
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Manager

Operations

My initial training was done by my customer representative before the product was acquired, and they...

Jul 2023
||
(0)
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Chief Innovation Officer

Relationship

The vendor’s support leaves a lot to be desired compared to how it was when we first started working...

Jun 2023
||
(0)
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 or  to see details.

Chief Innovation Officer

Product, Value

When MModal Fluency Direct is working, it does make completing charting very easy for the providers...

Jun 2023
||
(0)
 Thank you  Helpful

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Chief Innovation Officer

Loyalty, Product

We are less than satisfied with MModal Fluency Direct. It used to be a highly reliable product, but...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

A lot of our issues with MModal Fluency Direct in the past couple of years have involved the...

Jun 2023
||
(0)
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Chief Innovation Officer

Product

As 3M has moved servers to the cloud, a number of associated bugs have come up. The migration isn't...

Jun 2023
||
(0)
 Thank you  Helpful

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Chief Innovation Officer

Loyalty, Product

We previously had MModal Fluency Direct configured as a fat install, meaning the product was locally...

Jun 2023
||
(0)
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Chief Innovation Officer

Operations, Product

MModal Fluency Direct is very easy to use. Providers can use tethered microphones that plug into...

Jun 2023
||
(0)
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Chief Innovation Officer

Relationship

3M’s response times to our issues haven’t necessarily been robust. We have worked with our account...

Jun 2023
||
(0)
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 or  to see details.

Manager

Product

The product does not integrate well with our EMR.

Jun 2023
||
(0)
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 or  to see details.

Director

Product

One of the biggest issues we see is physician burnout, and we offer solutions to help with that...

Jun 2023
||
(0)
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Director

Product

3M's technology is likely nearing where it needs to be, but it is not there yet. There is a lack of...

Jun 2023
||
(0)
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Director

Product

With MModal Fluency Direct, we have not seen any major upgrades in some time. If something is...

Jun 2023
||
(0)
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Director

Relationship

We have had great support from the executives at 3M. It is easy for us to get in contact with...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

When we made the decision to go with MModal Fluency Direct, it was the right decision at the time....

Jun 2023
||
(0)
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Director

Product

If we say a verb that ends in an "ed," such as "I worked," the system tends to skip the "ed" and use...

Jun 2023
||
(0)
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Director

Product

We just got an upgrade recently to the last version of the product, and I still haven't decided...

Jun 2023
||
(0)
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Director

Product

Some of the correction methods within MModal Fluency Direct and some of the features that are hard...

Jun 2023
||
(0)
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Manager

Relationship

All my MModal account managers have always been proactive. If they see anything wrong, they alert...

Jun 2023
||
(0)
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VP/Other Executive

Product

The product is down a lot and has a lot of issues. Sometimes the incidents of downtime can last a...

Jun 2023
||
(0)
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Manager

Relationship, Product

3M does keep their promises and has taken very good care of us. 3M is working on using AI technology...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Product, Value

For the most part, our staff members like MModal Fluency Direct a lot. They like it a lot more than...

May 2023
||
(0)
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Analyst/Coordinator

Product

In our specialty’s workspace, we have equipment that makes quite a bit of noise to the point where...

May 2023
||
(0)
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Analyst/Coordinator

Relationship, Value

3M hasn’t charged us for any of the things I have asked for. They have never said that something is...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations

3M treated us very well during the implementation. We have never really had any ongoing training,...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Some of the more advanced features in MModal Fluency Direct where the user can go in and create...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

There is one particular person I communicate with on 3M’s support team, and that person is...

May 2023
||
(0)
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Director

Loyalty, Product

We love MModal Fluency Direct. A lot of the doctors here had used other products in the past, but we...

May 2023
||
(0)
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 or  to see details.

Director

Relationship

I have always had great support from 3M. They are responsive when I call the tech support team or...

May 2023
||
(0)
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 or  to see details.

Director

Product

Our use of the product has increased. But I would say that we are at about 97% compliance with...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship

With any solution, frustrating things pop up every once in a while. Some of those things have to do...

May 2023
||
(0)
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 or  to see details.

Manager

Operations, Product

With the way we have MModal Fluency Direct set up, the solution automatically loads when users use...

May 2023
||
(0)
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 or  to see details.

Manager

Product

MModal Fluency Direct does everything that people need it to do. A lot of people use the system at a...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

New bells and whistles don't come our way because the product is pretty simplistic or singular in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

3M provides reports for us every month on our user activity, but they haven't been proactive in...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Loyalty, Value

We adopted MModal Fluency Direct because we were using another product, but we found that MModal...

May 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

3M has some new technologies, but they are not communicating their value to us very well, and they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I am not sure whether the system is in our long-term plans. We are in the process of switching over...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

If I were making a purchasing decision today, I wouldn't be against buying the product again, but I...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Value

In terms of costs, everything is as it was presented.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some of the limitations that we experience with the system have more to do with our EMR than with...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Operations, Product

MModal Fluency Direct is a cool solution. When we dictate things, the system translates the words...

May 2023
||
(0)
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Analyst/Coordinator

Culture, Product

The vendor could recommend different microphones when the customers are initially starting. We have...

May 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Operations

Whenever we call the vendor for support, we know we are going to be on the phone forever. The vendor...

May 2023
||
(0)
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Analyst/Coordinator

Product

Internally, our end users hesitated, and there was some pushback. But at the end of the day, they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MModal Fluency Direct meets all of our needs, but there are some improvements that need to be made.

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Product

We have had an internal issue with physicians having issues using the cell service piece for a...

May 2023
||
(0)
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 or  to see details.

Manager

Product

Most of the physicians that do use MModal Fluency Direct love it. They love the template models and...

May 2023
||
(0)
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 or  to see details.

Manager

Relationship, Operations

The group that we generally deal with is very responsive to any questions we have. We haven't had...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We had a bit of an issue with an upgrade. It took longer than one would expect to get the upgrade...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

3M is not charging us for every little thing. They are very generous in helping us audit to make...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

3M’s support team has been good in terms of being responsive and putting in the effort when we have...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Ever since 3M and MModal merged, the customer support team has not been very useful. The support has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If we want something from the vendor, we have to pay for that thing.

May 2023
||
(0)
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Director

Loyalty

When we first purchased the product, MModal Fluency Direct was the only platform that would support...

May 2023
||
(0)
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 or  to see details.

Director

Product

I use MModal Fluency Direct all the time. It is a great solution. I am quite happy with the product....

Apr 2023
||
(0)
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Director

Operations

The training from 3M is good because we always get emails about tips and tricks for MModal Fluency Direct....

Apr 2023
||
(0)
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 or  to see details.

Director

Operations, Product

One issue with the product is just the typos that it makes. I don't always proofread, but most of...

Apr 2023
||
(0)
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 or  to see details.

Physician

Operations, Operations

Things go reasonably well anytime we get an upgrade. We haven't had to use the vendor's services...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Product, Product

The interoperability in the hospital systems has been excellent. But in our office setting, the...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product, Product, Value, Value

MModal Fluency Direct has been a great tool for our providers. It is often updated to include new features....

Apr 2023
||
(0)
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Manager

Loyalty, Loyalty, Relationship, Relationship, Product, Product

3M needs to continually work on adding voice recognition to the product. Their vocabulary database...

Apr 2023
||
(0)
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Manager

Relationship, Relationship

3M’s support is always very good, and our contact people have stayed the same for a long time. That...

Apr 2023
||
(0)
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 or  to see details.

Manager

Product, Product

MModal Fluency Direct is very intuitive and easy to learn. 3M continually upgrades it based on our...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

MModal Fluency Direct is our primary tool for the majority of our providers, but it probably won't...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

If someone is looking for a technology partner who will take their needs into account, 3M is the...

Apr 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship, Relationship

If we have issues with MModal Fluency Direct, 3M tries to fix them as soon as possible. Also, 3M is...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Relationship, Product, Product

We have had issues with providers uploading dictations, but 3M has been rectifying the issues, and...

Apr 2023
||
(0)
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Analyst/Coordinator

Product, Product

Most of my providers love MModal Fluency Direct because it is easy to use. They like the mobile app,...

Apr 2023
||
(0)
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Analyst/Coordinator

Culture, Product

Like all speech-to-text applications, MModal Fluency Direct has its pros and cons. The recognition...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations

I am unsure how often the updates come out, and there is zero communication. I have to seek out our...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship

We would like a better way to reach 3M if providers are having issues. Right now, I go to our...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

In general, nobody is satisfied with the speech-to-text solution. There are always issues, and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

3M has changed since they became 3M. Their whole sales approach and their approach for renewals and...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I don’t think 3M is taking the opportunity to talk about their new technology and where they are...

Mar 2023
||
(0)
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 or  to see details.

Director

Loyalty, Value

My satisfaction a year from now depends on how the conversation goes with the renewal, but I would...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MModal Fluency Direct has a bunch of great features for navigating throughout the chart and finding...

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I might have concerns about 3M’s development, but they do remain committed to their promises.

Mar 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I would tell a peer that MModal Fluency Direct is really user friendly, even for people with...

Mar 2023
||
(0)
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 or  to see details.

Director

Relationship

3M is responsive, meets our needs, and takes care of any issues we have. We haven't had any issues...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

3M has been pretty good with getting back to us. Our adoption specialist is very good about keeping...

Mar 2023
||
(0)
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Manager

Relationship

We have a very good relationship with our adoption specialist and our technical support person. They...

Mar 2023
||
(0)
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 or  to see details.

Manager

Product

MModal Fluency Direct does a very good job with voice detection expectations. We have had a lot of...

Mar 2023
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The lag time with MModal Fluency Direct is sometimes rough, and the product quality is hit or miss...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

Whenever I go into our EMR, the commands change. I don't know whether that is an MModal thing or our...

Mar 2023
||
(0)
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Analyst/Coordinator

Operations, Product

If users are computer savvy and use the product to their full advantage, they can use it at a high...

Mar 2023
||
(0)
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Nurse

Relationship

3M is pretty good at executive involvement. We had some issues, and 3M got on a call with us and did...

Mar 2023
||
(0)
 Thank you  Helpful

 or